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š„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- š Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,304 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11304 Customer Comments & Reviews
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I have had very good experiences with Choice Home Warranty. They are quick to dispatch repair and I've had no concerns with any of the companies they work with. They are responsible and customer oriented. I will be renewing once my warranty is close to expiring!!
This Technician was Courteous, fast, Knowledgeable and Experienced. I must petition you send this same company if ever needed again.
Marcelo Galvan jr
he was good but choice Home Warranty Sucks.They don't keep up their end of the deal.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as āINCLUDEDā under the terms of the User Agreement. We encourage all of our customers to review their coverage at www.choicehomewarranty.com/user-agreement/
Tech was provided by a home warranty. He quickly diagnosed the source of the leak and then tested sheetrock in affected areas for water content. He was able to demonstrate where the water had flowed.
Claim was resolved on the same day. The technicians who fixed the drain problem were very courteous, friendly and professional as well. JOB WELL DONE. THANK YOU.
During my 3 year warranty period I had the following experiences after not filing any claims for 3 years: On my 1st claim I should someday receive a check for $1000 to replace a $12K refrigerator. The excuse being that it's considered a professional series refrigerator in the fine print when in reality, it's a residential refrigerator built into the wall. On my 2nd claim, I should someday receive a check for $100+ to replace a 14 month old Microwave. Fair enough although I always remember the advertisements saying they would fix or replace any covered appliance. On my 3rd claim, I should someday receive a check for about $350 to replace a $1200 clothes washer. No where near... Read More
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Our dryer wasnāt working, and all I had to do what call and spoke with an excellent claims agent who was nice and efficient. The company that was hired came out within two days and fixed our dryer. It was easy and no hassle.
quick and promt service, customer service was close do to covid but electronic communication was top notch
You did not pay for the issue today. That box is only for the air conditioner and I donāt understand how it can not be part of the air conditioner.
I called today, 7/8/20, and spoke to a representative named Clarence. I forewarned him that I was a consumer that ask a lot of questions and would repeat the full discussion when concluded to ensure I heard and understood everything exactly as explained. Clarence answered all of my questions and made sure that I received the best price based on their current offerings. Iām sure at some point I will need to use the service, but right now peace of mind is certainly appreciated. Clarence gave great customer service, but a 5 star rating will be considered when I actually have to use the service and see how true to agreement HCW is and full customer service is given.
Top Rated
Our Partner
š„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- š Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.