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š„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- š Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,369 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11369 Customer Comments & Reviews
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Choice Home Warranty is a joke! The reimbursement I was offered was an insult. The original amount was $191.00 which after complaining was raised to $208.00. After deducting $85.00 for a service call I netted $123.00 toward an appliance that cost nearly $400.00 to have replaced and installed. What a rip off! I can assure you everyone I know will be told farce this warranty company is.
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Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
I would not recommend Choice to anyone of my family or friends. I be with out heating for 12 days and after 11 days a technician came about 9:40 pm and said they after Oder a part that should take 2 days to get, I still didnāt hear anything about the part and Choice didnāt evening get back to me and let me know what going on.
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
was able to get appliance repaired quickly. The response was very fast.
The tech was great! Friendly, wore his mask, did good work. The company, however... I was called at 7:00 pm the night before the appointment and told they schedule differently, so they changed the appointment CHW made. And they only take cash or checks. I haven't used a check in over 5 years and didn't think I had any, so was told I have to pay cash. But "maybe" I could use a credit card if I paid a service fee. Ok, that's their policy, and knowing that, I wouldn't use them. But CHW uses them. Regardless,I should have been called to reschedule much sooner than 7:00 pm the prior night (some of us have to notify work to be out) and I would've been able to get some cash. So, in general, the... Read More
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Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by Master Plumbing. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Choice warranty is not the company for us! Every claim that we file has been denied by the company. Every service request that we call about is surprisingly excluded from our coverage . The customer service agents have been AWFUL. No one wants to take the time to assist with our concerns. We have thrown away money paying trade call fees and still have to resort to contacting other companies to fix our problems. I have been trying to cancel my service and receive a portion of the money we paid for the service and the customer service agents will not direct me to the proper place to handle this matter. I hate that I decided to use this home warranty company they are the worst by far... Read More
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as āINCLUDEDā under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Exemplary customer and representative service.
My experience with CHW this past year has been swift, professional along satisfying.
Feel as if weāre family,
This why Iām adding coverage to my elderly parents home - giving us all - āPeace of Mindāduring these difficult, strange and trying times....
Would and will Highly recommend to others
Prompt and timely customer service. Analyzed the problem with my appliance and will be setting up a date to return to complete the repair.
Just signed up with Choice Home Warranty. So far, pretty good. Garage opener not functioning. Put claim in Sunday. Immediately contacted and garage operating by Monday evening. So glad I left my former warranty company. A great start here
Website easy to use and execute a new warranty after I fired Sears
The process to file a claim online was very easy and convenient. The quick response to my claim and then selecting a technician to come out was super quick and beyond my expectations. However I was not completely happy with the selected technician.
Top Rated
Our Partner
š„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- š Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.