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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,371 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11371 Customer Comments & Reviews
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This is the first claim I’ve submitted. I was very pleased with the efficient and quick service provided by Choice Warranty. The service appointment was set up quickly. And my repair was completed in 2 days!
My technician was pleasant and did a great job! He knew what he was doing. Very professional!
The promptness of the service was great. The service was good.
I have not had to use my Choice Home Warranty as of yet but the help in choosing my home warranty was excellent. Latasha Wilson wasmy sales rep and she did a wonderful job explaining everything to me and answering all of my questions. I feel I can now rest with peace of mind knowing I am covered.
Dave was professional and explained things to me to keep me informed.
Rosalie Piccola
Sales reps always make promises they don’t keep! Even sell the wrong policy or try to trick you into “thinking” you’re getting a coverage that they never actually put in writing!
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Dear Ann,
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Angela Green was excellent when it came to my appeal. She listened to me & got another technician out to my house the same day. That technician diagnosed my issue & fixed the issue. Angela reached out to me Friday of that same week,like she said she would,to make sure I was satisfied with everything.
Had an issue with the dishwasher. Called for service . The appointment was 20 days out from when I contacted Choice. Technician came out determined that the problem was partial blockage in the discharge line. Next time we used the dishwasher same problem ie the dishwasher wouldn’t drain the water. Had water in hardwood floor that caused cupping on 3 boards. Called Choice again for service. Again appointment out for 12 days from call. This time the technician determined that the drain pump and control board were defective. Parts ordered and technician to install parts out for another 17 days. Parts arrived at our home within 5 days of order by the technician. Still waiting for technician to... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Dear Joe,
We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.
Our records show that your claim was approved and the technician has scheduled the earliest appointment available.
Regards,
Choice Home Warranty
Larry did well in explaining what service I will received signing up with CHW. I was convinced to sign up for a year of service then he asked me if there are seniors in the household, and if there is, they have a six year service where I would save more money. I'm happy that he did that, so I signed for 6-years service.
Wyatt is honest and prompt. Excellent technician who obviously knows his way around a dual zone unit
I liave in a condo with strict vendor requirements. There need to be a box to add such when opening a claim.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.