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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,392 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11392 Customer Comments & Reviews
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The technician was great. However, the guy that came out earlier in the year (through your company) told us he installed a new fan relay and there is not one on our system. He improperly installed that caused you to reject my claim. I’m happy with the recognition but to so much with your company.
I submitted a claim for my refrigerator, next day I got email that I could use the reimbursement vs waiting for you to find a vendor in your system. So I click on the 'Start Reimbursement Process' and I am then directed to a page that says to call a number. So I call the number, it is busy for nearly 14 hours, I cannot get through. Meanwhile, to expedite my fix of refrigerator, I contact a local appliance repair who can fix my issue on Monday, 20 Dec. Whenwhile I find another number to call service dept and finally get through to be told they have a contractor assigned to come on 30 Dec. I explained that I had a repair setup for 20 Dec but could not contact them via phone to... Read More
Alex was awesome. Thank you for starting my claim. Will contact you when work is completed.
I received speedy and excellent service. My claim was placed very late at night of which I received a response right away. That morning at 7am, I received a call from the technician that had been contracted to say that he could be at my home in an hour to fix the problem I was having with my heating system. He arrived within the hour, checked out my system, explained the problem and of course fixed it. He was very courteous, professional, and knowledgeable of the AC/Heating system. Kudos to Olive Air & Heating Company. I was very pleased with their service.
Jeremy was responsive, on time and knowledgeable. He came on Tuesday and diagnosed the problem which required a new board. I’m waiting for a follow up visit to fix my dishwasher. Will comment once everything is complete.
The stove does not have a legible serial and/or model number. Therefore the Sears Technician was unable to service this particular appliance. He indicated that he will file a report with Choice Home Warranty. What recourse do we have? With the holidays rapidly approaching, and baking time for my wife and my daughters is an important tradition for us, can I be given a date of repair of this particular appliance? As I have indicated to your service representative via telephone, my wife has planned for Monday and Tuesday to do her holiday baking and tamale cooking with my daughter that is traveling from afar to bake and cook. I thank You and Hope that all can be resolved... Read More
My five star rating is for the representatives and the case manager that worked to successfully process my hot water heater claim! Thank you so very much for your help!
So happy with this company. Anytime I have a problem with an appliance, they send someone out by the next day to have someone assess what the problem is and make sure it’s fixed the right way.
The customer service is great; Kayleigh Randolph was very professional and knowledgeable. Choice contracts with the best service contractors who’re highly skilled in their trades.
I’m a repeat customer. I had Choice for my previous home that I recently sold; I just purchased another home and selected Choice again because I was so pleased with the service I received with my previous experience with Choice.
It was very easy to get my request for service in by email. As soon as I submitted the request, I was immediately contacted by CHW to let me know that they would contact a service technician in my area. The request was sent late at night and the very next morning at 7am I was contacted by the technician. He was at my home in the hour and took care of my problem with the heating system.
The service was very prompt and everything that CHW indicated that they would do was done.
Kudos to Olive Air AC & Heating. Oliver was very courteous, explained and fixed the problem. Thank you very much!
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.