Promoted
Our Partner
š„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- š Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,392 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
11392 Customer Comments & Reviews
Loading Reviews ...
My dishwasher repair claim was handled very quickly and professionally. Once I filed my claim, I immediately received acknowledgement of my claim and within two days the repair person showed up.
Pool company came and fixed the leak
He knew exactly what was causing the leak and fixed it
Thanks
Our technician Omar was amazing. It was the first time we had a technician from Choice Home Warranty that actually fixed the problem when they came out. No parts needed, no run around and nothing else we had to pay for to be repaired after he left. He was polite, courteous, and fixed our AC fast.
Did not confirm that someone would be at our house before our vacation on Friday. That is important because it is a minor roof leak.
When reporting a claim I asked for assistance for a leak under the sink. I received an appointment but Better Service said that CHE gave the wrong date. When the technician arrived he diagnosed the problem as garbage disposal fail. He went to get one but CHE said that was not what the claim was for they said it was a leak in the wall not what I said but a new claim had to be added and this would be two service call cost to me. Since the garbage disposal is under the sink. The email I received from CHW said the technician said that a different technician would be required but that was not the case the same technician that came here for the appt installed the disposal. He had even... Read More
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Disappointed again with what was assured versus the service we are getting. When purchasing the plan, I had confirmed with sales that kitchen appliances including exhaust vents and down drafts are covered in full. 5 months later, the down draft vent stopped working so I paid my deductible to get a tech on-site just to be told that CHW isnāt covering the broken parts (motor). Waste of time. Waste of money. Now I need to explain the whole thing to a claims admin who may not even call me back if the decision isnāt in my favor (has happened with me once in the past). I paid a little more with American Home Shield previously and never faced these issues, but they had longer hold times so I... Read More
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as āINCLUDEDā under the terms of the User Agreement. We encourage all of our customers to review their coverage.
The technician who arrived at the house and diagnosis the problem explained every step in detail what the possible problem could be. And I received a call 30 to 45 minutes stating he is on his way. I like that.
The Technician was very prompt, professional & knowledgeable. He found out exactly what was wrong & fixed the problem.
They cover nothing and they have terrible customer service I would not recommend this company to my worst enemy.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
I been with CHW for about 4 years, and I can honestly say you can count on them for fast response and service.
Top Rated
Our Partner
š„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- š Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.