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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,200 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11200 Customer Comments & Reviews
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The Technician is nice, knowledgeable, and he answered all the questions I ask. He fixed the problem.
Robert on time and very professional in diagnosing our microwave problem.
Your employees are pushy. They talk fast, constantly, say any questions, ready to book. Try to say we have a sale, if you do not take the sale now, no deal. If you have a quality product, it should talk for itself and not need sales gimmicks. No pressure. Let the customer have a minute to review things and make a solid decision. Pressure will turn customers off quickly.
Bells at extension #78840 was very helpful. Hopefully the plumber will show up.
Service was good but sometime the technicians are not available for a longtime and this causes delay fixing issues during emergency.
Our service tech Charles was efficient, professional, and explained everything.
Our washer needed a new carburetor and other repairs so we were offered a cash amount to replace it. We were told we would receive a Lowe’s egift card, but then never received further details.
I called customer service the following day and learned that it would take 30 days to receive the E-gift card!!!! Meanwhile we have no washer! An E gift card should be ready immediately. Totally disappointing. We were then advised that we could request a check made out to us instead, so we could expedite ordering our new machine. That should’ve been explained prior to offering the E-gift card.
Your warranty contract is misleading and this has not been a positive experience. The third page of the contract labeled "Common Questions" plainly states, "A home warranty provides repair or replacement of all covered appliances". Later in the contract (fineprint), it states Choice will replace the item for the actual cost. What does the actual cost mean? I had to ask and the representative said, "Wholesale cost". Do your representatives really know the actual cost of the appliances needing replaced? Is the money offered equivalent to the appliance being replaced? The contract does not state the Lowes eGift Card is not sent for 30 days. Many buyers need the eGift Card to make a new... Read More
I just sgned up with them and they were very helpful in assisting me in making the best choice for the money and length of contract. Both Sony and Alvin were wonderful and easy to work wth and speak with.
They are friendly and work you in when you need them what time is best for you & usealy pays off pretty fast
still waiting on DW to work properly -1st was not installed correctly then wont heat, and now draining into tub. Technician was polite, respectful knew his stuff but did not repair issues on 1st trip nor troubleshoot problem on 2nd trip... still hoping it gets repaired and addressed ASAP.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.