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đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,182 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11182 Customer Comments & Reviews
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Very quick response for service and resolution. But we did not know the cost for replacement would be based on when it was manufactured and not when purchased.
Choice is awful. They will always find a way to deny the claim. Worst warranty company Iâve encountered.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not âIncludedâ in accordance with the terms and conditions of our policy.
I have had to use my warranty a few times and have been satisfied with my service. CHW responds quickly when my claims are put in to get my matter taken care of as quickly as possible. They send professional techs to your home. Hands down they are the best. I would recommend them to every homeowner.
Don't ask me to do this when I'm waiting to get furnace appointment from you. It's going to start stor
The very efficient staff solved my problem immediately, they looked for alternatives in favor of my budget, very attentive and helpful
The company was very fast to get my issue resolved. Thank you for your time and kindess.
I actually just signed up online. I called in to ask about my policy and the person who answered the phone was a bit rude. The worst part is I don't think he realized it. He started off by saying ahh I wish you would've called in I could've saved you some money. Then he looked up my account and said oh it's only if you can pay for the year, can you pay for the year? I proceeded to tell him I can't at the moment, monthly works for me. He responded oh, well the discounts are only if you can pay for the year. It was very rude and belittling but I will see how it goes next time and if it's the same I will find someone else.
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
This was the WOST customer experience ever. There was little to no follow up, complete incompetence (ordering wrong equipment) and no sense of urgency in resolving this issue. For a hot water heater claim to take over 8 days to resolve is awful customer service. And I had to follow up with Choice HW and the plumber EVERY DAY - several times- to get this resolved. I am happy to say I'm researching alternatives to Choice Home Warranty!
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Fantastic response time! I'm encouraged to make more requests given the speed of the response ...
Called for service on my AC Unit. A technician came out within 48 hours to service the AC. Very pleased with the service provided in a timely matter.
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.