Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10122 Customer Comments & Reviews
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Be warned! Research if Choice has reliable service companies for your area. I'm currently dealing with an appliance claim that has already taken 2 months for an ice maker repair that didn't get fixed and now must wait another month for tech to follow-up! Tried contacting service company (Sears) to move up date and they can't do it and suggested contacting Choice...contacted Choice and they said "they can't do anything about it either"... Also note I had a previous claim last year on a microwave that wasn't fixable so Choice sent me a Loews gift card to cover a small cost for new replacement - they don't give much money on replacing items. The only positive with Choice is their low... Read More
Dai Nyguen was very professional and identified the problem . He worked with Choice Warranty to provide a path forward for a solution to my particular problem. I would definitely have him back for A/c repair.
The technician from Purpose Pools was great but wasn’t able to fix on the initial visit because it needed a new pump motor. I’m still waiting for the part and repair because CHW has terrible communication about what is required. They are holding up this job because they say “proof of repair” was required from a previous claim 4 months ago. I should have been asked about that if there was an issue before they even started this claim. 8 days now with no pool pump in the middle of 110 degree temps in the summer. Not impressed.
I requested a claim for the Dryer and Washing machine. They provided me a great Technician from TymeLess company, his name is Ron. He's so nice. He fixed all the issues that happened. He didn't rush to do his job and go away. He made sure everything was good to go before he left. He also asked if we had any question. He also recommended good tips for using the appliances as well. Thank you CHW!!
Technician was very courteous and professional. Took his time to troubleshoot the problem and explained all aspects of what was happening.
He was great but I had to wait two weeks for someone to come to my home which is too long.
Re: #163722283 - 12200 Diamond Island Road - Wadesville, IN
Claim was turned in on July 1, 2022 and repairs were completed on July 5.
Repairman had to order parts. Due to holiday weekend it took a little longer to complete, which was understandable. Air conditioner seems to be working okay as of now.
good service, responds quickly, good subcontractors , the communication is very good
Over 1 week still haven't assigned a tech not very good service
This was my first usage since signing and it was great. It was fast, efficient and I didn’t have to do anything to get things scheduled.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.