Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10180 Customer Comments & Reviews
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I would not recommend this company. I submit and claim to have a ceiling fan repaired in June, When the technician came out he told me a part was needed. It is now September and I am still waiting for the part. Choice's response is they are still waiting for a respondence from the technician. Please do not waste your time and money. if they cannot fix something this simple you certainly cannot trust them with larger issues. They do not deserve the 1 star that I'm giving them .
The technicians that came out for servicing, were professional in the way they presented themselves.
We seemed rushed...to order with no time to think over the quote. none at this .............
This rating is a 0 star. Somehow this 2 1/2 stars is the lowest this will allow. Easy to file claim. After that it was a nightmare. First company assigned did not have working phone number so doubtful they had insurance. Would not allow them to replace a gas hot water heater. Assigned to a case manager. That person sent a link to set up appointment to talk but it did not work. They never called, responded to phone messages or emails. Still have had 0 contact. Finally got another company and after 10 days with no hot water we got one installed. Will NEVER recommend this company.
Nice guy. Knowledgeable. Showed up exactly when he said. Fixed the problem.
We had trouble with the first repairman we were sent, but when we reported the issue, the problem was quickly resolved. We were sent a friendly, professional and knowledgeable repairman the day after we reported the problem! Thank you Choice Home Warranty!!!
Very helpful. Received all discounts that I qualified for. Would recommend to anyone.
I changed from First American Home Warranty to this company and it has been a nightmare. Unfortunately the home has 4 air conditioners and they all were broken when the buyer moved in. It has been 2 months (of summer of course) and they are not repaired. Choice wants thousands of dollars for the buyer to get the repairs done, what is a home warranty good for then? Each air conditioner has a separate case number and the client has to make 15 minute appointments during his busy work schedule to try and get them to do something, anything. It has been the worse home warranty situation I have ever seen and I purchase home warranties for my clients all the time.
When making a claim there is no problem and the process is easy. The service personnel is all prompt, courteous, and knowledgeable. when there is a need to replace the unit in question, there may be a need to negotiate the extent of the cost. This is such a small part of the process there is little to not be happy with.
I picked a 10 because I found the technician to fix my water heater. To streamline your process you should have your customer service people input all the information needed and then not stop working on the case until service is found. I was without water for 4 days waiting for authorization. Once I finally got the authorization I had the water heater replaced and working within 5 hours. So I do thank you for authorizing the work to be done. Thank you.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.