Choice Home Warranty Review


Rating: 9 / 10 (Excellent)
1,964 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008. Their plans offer comprehensive protection against the high cost of repair or replacement of major systems and appliances in the home via two different plans. Each plan also features additional coverage for Septic Systems, Pool / Spa, Well Pump, Sump Pump, Central Vacuum, Limited Roof Leak, Second Refrigerator, and Standalone Freezers.

How is Choice rated?

Breakdown

9/10
Coverage
8/10
Reputation
10/10
Contract & Price
10/10
Claims & Service

Overall Rating: 9 / 10 (Excellent)

Choice Home Warranty offers a full array of home appliance and systems coverage at a competitive price. Submitting a claim can be done at any time, including through the internet. Unlike some of their competitors, the company does not impose an annual cap on pay-outs. However, the company's reputation has suffered due to some recent regulatory actions.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$1,500
Typical Systems Benefit Limit
$1,500

Coverage - 9 / 10

Choice Home Warranty's coverage of home systems and appliances is squarely in line with industry practices. They exclude malfunctions caused by failing to provide proper cleaning or maintenance. Refrigerators, air conditioning systems, washers and dryers are excluded from coverage by the basic plan, but can be added in the premium plan. Although the company does not impose a yearly maximum payout, coverage on most items is capped at $500 or $1,500.

What does Choice cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Choice exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $370
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 9.7 / 10

The annual premium for Choice Home Warranty coverage is $370, which is very competitive within the market. The company's co-pay for a service call is $60, slightly less than most comparable companies. The co-pay may be reduced further with special discounts and promotions.

Sample Contract

Choice provides a sample contract for potential customers on its website: Choice Sample Contract

Cancellation Policy

The contract shall be non-cancelable by the company except for nonpayment of contract fees or service fees, fraud or misrepresentation of facts by the customer, or by agreement between client and company. Customers may cancel within the first 30 days of the order date for a refund of the paid contract fees, less a $50 administrative fee and any service costs incurred by the company. If canceled after 30 days, the customer shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by the company. All cancellation requests must be submitted in writing.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims & Service - 10 / 10

The company's claim center takes calls 24/7/365. Claims can also be made online, a feature that most other companies do not offer.

Choice Reputation

Company Details

Year Founded
2008
NHSCA Membership
Number of Employees
51-200
TrustPilot Rating
9.3 out of 10
BBB Rating
B-
BBB Rating
95
BBB Neutral Reviews
21
BBB Negative Reviews
495
Date Collected
2017-07-26

Reputation - 7.9 / 10

Choice Home Warranty is not BBB-accredited, but they do have a B- rating with the organization. Although negative reviews far outweigh positive ones, this is not unusual within the home warranty industry and is frequently due to customers misunderstanding coverage terms. However, the company has been reprimanded twice by the BBB for improperly offering financial incentives to clients who leave positive reviews. In 2015, the company paid $780,000 to the State of New Jersey to settle claims brought by the state alleging that the company engaged in various unfair and deceptive consumer practices.

Contact & Additional Information

Homepage URL
Company Phone
(888) 531-5403
Headquarters Address
1090 King Georges Post Rd, Edison, NJ, 08837
Year Founded
2008

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1964 Customer Comments & Reviews

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L
Lynlee
Sweet Home, Oregon
11/8/2016
look elsewhere - they cover NOTHING!


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Lisa P
Kingston, Tennessee
11/8/2016
Choice quickly processed this, lined us up with a superior service provider, and we were able to immediately schedule within 4 hours of submitting the claim! And, they came out on Saturday - no time off work necessary. It was great! We love Choice warranty and will never be without their coverage!


Fred R
Fenton, Missouri
11/7/2016
When our bathroom sink backed up, I tried everything I could think of to fix it. Eventually, I caved in and contacted CHW. Two days later Jamie with Benchmark called me and asked if later that morning was good for me. A few hours later he was rotting out my line. Almost two hours later he finally succeeded in breaking though the clog(s). Things are running smoothly again and that has made my wife very happy, which in turn makes me happy.


J
Joni I
11/7/2016
Called Sunday morning because A/C was not blowing air out the vents. Customer Service said we would receive the company name for repair withing 24 hours and to contact them to schedule the appointment. Within 45 minutes we had a company name (Just A/C & Heating), we called, he answered and was out to our home on a Sunday in 45 minutes. He diagnosed the problem and it was fixed. The technician was great and very helpful. This is the best service we have ever gotten from a Warranty Service. We have lived in our home for 23-1/2 years and had another company for a very long time. We were not getting the service we expected and changed to Choice Home at the beginning of this year. This... Read More


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Ana M
Tucson, Arizona
11/5/2016
I had a problem with the Water Heater,i t was liking. The people showed up in less time that the 45" they told me in the phone. They were really polite and professional ; they realized what the problem was in just a couple of minutes and they explained to me. Then they fixed quick and leaved the area around clean. I was really please with those two guys.


A
Angela T
11/5/2016
The service man was prompt and knowledgeable. Fixed my issue with my dishwasher. It runs perfect now. thank you


S
sunkiss_lime@yahoo.com
Clarksville, Tennessee
11/3/2016
My, experience today was excellent! Steve and his Partner took time to insure that they would elevate the problem I was having with my plumbing. They were courteous and even wore soft shoes over their shoes in my home. They went the extra mile of checking all outlets. They explained every step and gave pointers on how to prevent the problem from happening again. I must say, they were efficient and on time maybe a head of time. They made me a very happy customer, and if I ever need assistance again; I would recommend them.


Denise L
Waldorf, Maryland
11/3/2016
I've had Choice Home Warranty for about 3 years. I've had a total of 3 claims. They replaced the heating element on my dryer. My 5 year old refrigerator drain was clogged. It wasn't very bad but enough to cause ice to form on the bottom of my freezer floor. They also denied another dryer claim I had. They said lack of maintenance on both the dryer and the refrigerator. This is really my first time ever having a clog drain pipe. The guy that came offered to fix it on the side because he also has his own business. It also happens to be a maintenance company. You pay him 50.00 down and 30.00 dollars a month and he will come out every six months to "maintenance" your appliances. He... Read More


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Laura
Dripping Springs, Texas
11/3/2016
I've had Choice Home Warranty for several months now. I chose this company because of their low rates and low service call fees. You get what you pay for... They denied every claim I made claiming it was always something listed in their exclusions. Even when my microwave caught on fire, they said it was due to buildup...which is excluded apparently. Even when they deny a claim, you still must pay the service call fee. I ended up spending more money by filing claims with this company than I would have just calling repairs companies on my own. This company is terrible! I have cancelled my contract and am looking for a new warranty company.


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Abdul S
Fort Worth, Texas
11/3/2016
Was excellent service.



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