Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11120 Customer Comments & Reviews
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On June 4, 2017 our Dryer stopped working, so I proceeded to call Choice Home Warranty to report a claim. I immediately received a claim number and was told I would receive a an email with the phone number of the company who would do the repair, within a few hours we received the phone number needed to contact the repair company " Park Ave Appliance Repair Service" . Contact was made and an was told that they would come on either Monday June 5th or Tuesday June 6th and that they would make phone contact to confirm which day they would come. We received a call on Tuesday that they would be here on Wednesday June 7th. On June 7th they arrived on time and was very informative about the... Read More
The air conditioner unit was looked at by a professional who quickly diagnosed the problem and repaired it. I was impressed by the turnaround time of Choice Warranty and the vendor who was nominated to repair.
Great customer service and quick response to claim. A+++++
I called Choice on a heating system, pilot light; so no heat. Choice had a response within 24 hours and I was able to schedule the vendor within 72 hours. I was very pleased and like the vendor that was sent to fix my problem.
Disappointed; long story, short...AC needs to be replaced; CHW won't cover it due to "rust and corrosion".. READ THE FINE PRINT!!
Don't even go on their website. I hadn't submitted anything but was reading their website 3 afters ago. Suddenly somebody calls me from Choice. They knew I was online! That was creepy. We were investigating warranty companies, but decided that night not to get one. Since then we've been called TEN times by them in 2 1/2 days. Each time I've told them we're not getting a warranty and to stop calling, and they either argue with me and then hang up on me when I still say no, or they hang up as soon as I tell them we're not getting one and to stop calling. So rude I could cheerfully report them to somebody higher up in the hierachy, but there's no way I'm getting back on their website. Stay... Read More
Had an electrical problem affecting our outdoor lights. Called Choice home warranty.
Within a few hours received a call from an electronian and set up an appointment. Electrician showed up on time. He understood the problem and repaired/ replaced GFI.
I filed a claim to repair a water leak under my kitchen sink. The claim was assigned the same day. The repairman came out the next day and repaired the leak. He was very courageous and professional.
The pool service technican was very competent and knowledgeable. He knew exactly what the problem was and fixed the pool pump immediately. I highly recommend them for service.
I called in a washing machine not working. Within an hour a service man called and made appointment for the next morning. Came out on time and doing a part was needed and ordered it. When part came in service man called and came to hour a to fix. Only cost me $45.00. I was very impressed. Would recommend this warranty to everyone.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.