Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11125 Customer Comments & Reviews
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The service we received was excellent for repairs to our plumbing. The appointment was scheduled right away and completed on time.
The Tech that came out was very honest and fast. The team at Choice home warranty were very friendly and helpful. Thank you Choice Home warranty.
Amanda Goodrich
I am so glad that I switched to Choice Home Warranty. Now only did I get a great cost; but great service. Since having Choice I have had an AC Unit repaired and now my built in microwave replaced. I was contacted within 24hrs for my repairs and the contractors came out and did the job. Customer service is pleasant and quick to respond- hassle free. I like that I can file my claims online and if any questions ; I have options to call in. I have now referred a relative to make the switch.
I'm glad I made the choice to go with Choice.
Ms Webb
Service is excellent and the price of the warranty is good - only negative is that when you do have a claim, the dollars offered are ridiculously low. You will not be able to replace an appliance or HVAC device with one of similar quality. Because I was persistent on my claim, they up-ed the offer but still only covered about 2/3 of the product cost - nothing is paid for installation. So think of your home warranty as a "help" in paying for 1/2 to 3/4 of what your replacement cost will be. But response time, communication, and follow-up is excellent.
Thanks for sending a great company out to fix my air conditioner!! Great working with Choice!
My air conditioner went out and I submitted a claim the next morning. I called at 830 am by 9am I had the name and number of a technician. I called the technician and was set up for repair by 10am. The technician took 25 minutes to fix my air conditioner and it was back running.
The service by choice Home Warranty was fast and easy. It only too a few minutes to file the claim and it took less than 3hours from filing the claim to have my air conditioner back working.
I called Choice on Wednesday afternoon and the plumber was at my home performing the repair on Thursday, fewer than 24 hours later! The plumber was professional and efficient. Great service!
Don't trust these reviews. It is one among the worst companies. Don't go with them. I've signed up with them for my several houses. They don't cover most of them. they have a lot of hidden clause to ignore the claim... I had claims from dishwasher, refrigerator, AC and water heater. They covered only for dishwasher - they gave me a replacement cost of $180. that is it. The water heater had a leak.. they won't cover any leak. I replaced the unit by own cost...
Terrible company.. I think high star reviews are not good.... may be something is wrong
Called on Saturday with a service need, got claim number at once, got call back with repair service and their telephone, called Monday and got the Appliance service to house on Monday afternoon. I'd say that was pretty good turnaround. We have had the Choice home warranty for 3-4 years and have been very happy. Every call has been with a qualified tech who has kept this household running. At 75 and unable to see well, or get onto and off my knees it is the only way to have a home. We recommend Choice Home Warranty.
CHW and the rep on the phone that initiated the claim did extremely well. The appliance repair company CHW sent to me were professional and courteous. In my case, as of this writing, 7-20-17, they had to order a part, so I have not been totally taken care of yet. My level of confidence is high and all will work out, just need a bit more time, not the repair company's fault, you can't have every "part" in your work truck for everything you could encounter.
Top Rated
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Special Offer: $50 Off + 1 Month Free
- Nationwide Network of 25,000+ Local Contractors
- Over 8 Million Service Requests Handled
- 2.4 Million+ Homes Covered Across the USA
- 24/7 Home Repair Services & Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.