Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11129 Customer Comments & Reviews
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My ac stopped working I called choice home warranty and the next day I was scheduled an appointment with a technician (max) from urban mechanical service
The problem was fixed in less than an hour very friendly professional and fast service I would recommend it to everyone
Doug from uptown heating and cooling was great. He was able to squeeze me in and then fix my air conditioner. I appreciate the time he took out of his normal busy schedule to assist me. I highly recommend him.
Very disheartened by my experience! I came here to warn others so they may not fall for this scam... Had a membership for 7mo and paid out, but when it was time for them they own up to their end of the bargain they found every excuse not to pay for my HVAC repair and gave me the run around until I cancelled service. Fake Columbia company that takes money and bails on you and your family....
COMPLETE RIP OFF! DO NOT BUY THEIR USELESS PRODUCT! I have had them for 5 months, filed my first claim the other day due to my HVAC not working. Took three days before someone even came out. He diagnosed the problem, but since he didn't come out till Saturday night, he said he would not have a answer till Monday at the earliest, He also mentioned that the problem wasn't cheap and the insurance company would most likely not cover them, "they try to get out of paying for everything", the repair person's words. Monday afternoon I get a email from Choice Home Warranty asking me to call them. They informed me that due to section BLAH BLAH BLAH in my policy, they would not be covering the... Read More
Our Air went out on Saturday morning and within hours we had a tech at our home fixing the transformer on the air conditioner unit. My whole family was down for a surprise visit so needless to say it was important for a fast turn around and choice warranty did not let us down. Thank you for getting us back and running for a wonderful family visit complete with Air conditioning.
I definitely recommend Choice Home Warranty. My claim no. 63678221 was promptly assigned and Twisted Appliance was dispatched for my oven not heating correctly. Good service!
Barbara Ball
Very quick responses to claims. Always have a company assigned to my claim within hours of submitting a request. Contractors used have always been professional and done good timely repairs.
Mr.Rashid Proctor, with AirfloLLC Heating and Air Conditioning, was professional, courteous, informative, timely, worked hard and completed the repair. He is a credit to the company he works for and also a reflection of excellence for Choice Home Warranty.
L.Neal
I have had both sides good and bad but I have to say over all it is very nice and trust worthy . They have honored most of the claims and if not provided me with a reason that was with integrity. The price is great and the contact folks they use are professional . I am pleased with the service been a member for about three years .
This is the second time I needed service on my appliances, The first was for my clothe dryer and the second was our water heater. In both instances my claim was handled promptly and courteously by choice warrantee. when calling in for service my call was answered immediately , they took my specific information and explained they would contact a service company and would call back as soon as one was obtained. This was done in short time and they sent me an email stating the name of the company, their telephone number and told me the company would call me within 24 hours or I may call them myself. After setting an appointment with the service company they should up promptly as the... Read More
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- Over 8 Million Service Requests Handled
- 2.4 Million+ Homes Covered Across the USA
- 24/7 Home Repair Services & Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.