AFC Home Warranty Review
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265 Customer Comments & Reviews - see all comments
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AFC Home Club is a Georgia-based company focused on providing home warranties to homeowners across the United States. They offer three different plans with varying levels of coverage for appliances and home systems.
Additional coverage can be added easily, making them fully customizable. They are a BBB-accredited company with a B letter rating.
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265 Customer Comments & Reviews
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SCAM - DO NOT BUY! 1. Charged 2 - $75 cancellation fees for same property saying was 2 contracts (duplex gold policy). No cancellation fee was ever disclosed, discussed, or warned at the time of cancellation, or when I called to discuss the cancellation process. 2. RUDE Managers, rude customer service reps. 3. NOTHING was ever covered. They always had some excuse as to why their policy did not cover the repairs. 4. At time of renewal (never needed/used the first year) the Sales Rep said everything was exactly the same, however the policy changed dramatically (specifically spa's/whirlpools no longer covered). When I called to ask if they could send a tech to fix my tub, they... Read More
Immediately referred to the repair service. No hassles, no delays, no surprises.
Repair done quickly and professionally.
They "DON"T DESERVE" a single star. Consumer beware of this company they will deny all the repairs your need. First, I called them for our leaking water heater, they denied. Second, we called for our broken garage door spring, they denied. Third, we called for our heater furnish, again denied. So I'm paying this company monthly for nothing. Then I still have to pay $60 for co-pay. Total rip-off. I don't usually give a review but for this company, I think the consumer deserve to know. Don't be another victim like me, so PLEASE never use this company.
I have been with this company for 4 years. I am surprised about some people having a negative experience. There may be some covered and not covered things but I do not know anyone who covers the entire house 100%. Either way I have nothing but good things come out of this coverage. I had my dishwasher and disposer replaced. They shipped them right to my door. I had a washer breakdown that was even more than the washer cost in the first place so they sent me a check and I bought a new one.
I had referred them to my friend who also had a good service and I got a referral credit of $25.00. I cant complain thats for sure!
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AFC C
Responder of AFC Home Warranty
Official Response
Responder of AFC Home Warranty
Thank you, Mr. Andrade, we appreciate your business with us!
This company is terrible! After days of AFC attempting to find a service provider for our furnace they were unsuccessful. Had the same issue with our refrigerator, and AFC unable to find a service provider. They also always find a reason why the issue is not covered by their home warranty. So I literally wasted my money on paying for a home warranty through this company.
Please, please, please never use this company!
How can ConsumersAdvocate give a 9.4/10 to a company rated so poorly by so many customers on your own site and in so many other sites, including Yelp. Are you reimbursed in any manner by America's 1st Choice? My own experience with this rip-off company has been really bad. They will only send you the detailed information after they've sold the product. There you find that AFC will only repair your HVAC if you get somebody to do preventative maintenance beforehand (that cost me $125). Even though I got AFC's high-tier Platinum (over $500/year) policy, its list of "non-covered" exceptions far exceeds what's "covered". 3 times I had problems that would have been cared for by my prior... Read More
Read it carefully, 60 days for coverage ? you pay for 12 and get 10 months ? And, exclusions and limits make sure you are better to insure yourself. Example if you read it carefully...... you have a $300 faucet, they replace it with a builders grade faucet you can buy for $19.95 , then you have to hire someone to install it....
Buyer beware !! This is a scam. Make sure you understand that they are not like other warranty companies. A personal experience. Called about a broken garbage disposal. They would not send out a plumber since they say once a garbage disposal is broken ,it can't be fixed. It is the responsibility of the homeowner to call a plumber, pay the plumber and they will reimburse you for part of the cost of the disposal but none of the cost of the disposal. There supposedly is a $60 fee to send out a repair person and they either fix it or replace it. NOT SO FAST !! The Gold contract says they will cover components and parts. That is a lie !! Another experience. had an issue with the air... Read More
Responsive, prompt service
better than I expected
would recommend
will renew
I am a customer and have been for a little over a year now and decided to re-up my contract with AFC for another term. So far they have been pretty easy to work with, have paid two claims without a hassle, let me pick and choose my contractor and offered a great contract option when I signed up for an additional contract term. I didn't purchase a contract expecting to need it, so I haven't been let down but if something does go wrong I am pretty confident that AFC will take care of me. I know a lot of companies get a bad rapport, so hopefully my experience is helpful.
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