American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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We have had this company for two of our rental units since August. EVERY month I get notified that they cannot process our payments. EVERY month I call them and they assure me the spelling of my last name has been corrected (they never entered it correctly to begin with) and this will fix the problem. It's January and I just got another notification which tells me yet again a representative who was very apologetic and assured me this issue would be taken care of has once again failed at providing adequate customer care. We will be switching companies today.
They sent Tusa Plumbing to repair/replace my hot water heater. The plumber charged me over $800 to add things that he said were required "upgrades" (the inspector told me most of the items were not required (a couple of the items he had never heard of) and the $160 charged for calling the inspector should have been more like $50). Mr Tusa even told me to quit asking questions while he was here. I told AHS Customer Service if they didn't delete this crook, I would not renew (they didn't seem to care and would not take any action).
Good coverage and service while we were with them. Filed only legitimate claims. Refrigerator and AC wen out in same year. They cancelled the policy. Ask about cancellation policy before you sign
Purchased their Premium Plan in the next to last week of Oct. 2015. Around November 20th, I called in a claim that my Hot water heater was leaking on a Sunday. They did not send a Plumber until the following Wednesday. The rep diagnosed that my "water heater was leaking, and needed replacement". The plumber told me Before he could Diagnose my problem, I had to give him $75.00, to diagnose and call the claim in. I gave him the $75.00, then the plumber told me that The Home Shield company 'Refused to cover the Claim', because they did not know how long the Water Heater was leaking... I told them, the Water Heater "started leaking on Sunday, therefore, I turned off my Hot Water heater... Read More
I'm not sure how AHS is listed as the top home warranty service on this website. I've been an AHS customer for nearly 20 years and the last 3 years have been absolutely the worst. I keep them during these last few years primarily in hopes they'd improve but I continuously encountered issue after issue. When we moved in July this year, I had requested multiple times to have my service moved to our new address but could never reach anyone at AHS. I left several messages and finally, after a few months, gave up. They claim they tried to contact me but neither my phone (which hasn't changed and was correct in my profile, nor my email address which also is correct in my profile nor has it... Read More
The only real problem we have ever had with this company is they do not have contractors, Contracted to service our area and we have to find our own contractor, that will be willing to except payment from AHS. And in this area that seam to be a real problem with contractors.
American Home Shield could not locate a service provider in my area to service my broken hot water heater, AHS did not respond to my requests for help. I had a recently broken ankle, I was without water for over a week, during which time I had to carry hot water from my kitchen to the bathroom in order to bathe. Try carrying boiling water with a newly broken ankle; it's super fun. The only way I finally got them to try and locate a provider was basically breaking down and crying over the phone. They did apologize and said they would waive the service fee of $75. They finally got a provider to respond, but he had had bad experiences with having AHS pay him on time, and said he would not... Read More
The first claim was excellent. More than a year ago, they replaced our water heater and quick reliable customer service. Today, for almost 2 months of several calls and an hour of being on hold, they still kept pushing the day of service for our microwave. "Maybe next week & we'll give you a call to confirm"
They totally suck. They used to be the best but now try to find every excuse in the book not to pay. I will never use again.
I'm not sure how they rated first in home warranties unless the others are all equally horrible! My experience with AHS was a nightmare preceded by numerous phone calls with hold times more than 15 minutes and unanswered requests over the automated phone line. The only way to get through quickly is to select the new applicant option by phone. I can only imagine that if my home were flooded or some true disaster had happened, I would have to deal with it on my own! Thanks for nothing AHS. Try answering the phone for people who have obviously helped boost your company to where it is. Clearly there is no follow up data from satisfied homeowners to back this warranty rating system. I tried... Read More
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
