American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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My hot water heater went out and I called AHS to fix it. They referred a company that said they could come out in 4 days. I said I need hot water and I can't wait for 4 days. They said to call AHS and ask for priority service. I did call AHS and they said that it's fine that I wait 4 days for hot water and that they will not make it priority service. I'm looking for a new company right now to change to.
Horrible Horrible Customer Service! I have been waiting for two months for our microwave to be repaired. I was told the parts have been ordered 3 times. Three times the parts have not been delivered. Technician scheduled an appointment to repair microwave but was a no call no show for the whole day. When I called AHS I was told they would reorder the parts. When speaking to the Client Relations department I was yelled at by Temka Agent #5084084. When I asked her to transfer me to her supervisor she hung up the phone.
I have been trying since 12/23 to get my stove fixed. I paid my deductible the first time the technician came to look at the problem. I then received a bill in the mail for the deductible with a message that they were going to send me to collections. I had to prove that I had already paid the deductible. Fortunately I have good bank records. Now on 1/30 I still do not have my stove fixed. It has been scheduled twice for the technician to replace parts in my stove. I have explained to their dispatcher that I work until 3pm daily and the repair has to take place after that time. Both times I have had this repair scheduled I had a note on my door to reschudle because the tech arrived... Read More
We have owned our home for 3 years now and I have submitted 3 claims and here's how AHS has responded. 1) Our boiler went out and we had no heat or hot water for 3 days durning the holidays which the temp was about 8 outside and about 30 in our home. It was a nightmare trying to deal with them. At the end AHS only covered 1500.00 of a 4000.00 bill! 2) Our grinder went out while on vacation and of course the did not cover it because the grinder pumps sewage to the street therefore no covered that was a 2500.00 bill. 3) Our water heater went out and because it is connected to our boiler the max they will cover is the 1500.00 of the 4100.00 bill. So with 3 years and 3 claims we have had... Read More
I have called them twice in a few months. Each time it took them 3 days to get here. I had a garbage disposal problem and I called them gave them the brand name and told them it was a 1/2 horse power unit. The repairman arrived brought a non name brand 1/3 horse power unit. I notified them on Sunday and today they notified us that they would not be able to get here till Wed. To me that is not what I am paying for. I have been an AHS customer for over 15 years and the service just keeps going down.
I have had American Home shield for 3 houses (mine and my 2 sons) for the past 5 years. Just fired them last night- so tire of them telling me that isn't covered!! Garage door fell on my car - not covered--well pump on sons home needed repair -not covered now lastly my microwave, They sent a repair man that can't remove it to put part in. Two weeks dealing w/this. I'l find anther company who cares they sure don't!!!
Have had American Homeshield on many properties for several years. And up until now have been satisfied. As of today we have been put of a refrigerator for 23 days, with no end in sight. Communication has been very poor. Especially comparing from previous experiences. Promises were made, and not kept. Calls not returned.
Service has definitely gone downhill over the last few years.
I was with American Homeshield for 14 years. I was told my furnace needed to be replaced. The cost would be $6000.00. American Homeshield would pay only $400.00. I am really upset with myself for having paid them monthly payments for 14 years. I am really upset with American Homeshield for so readily accepting my money but when I needed their service this is the outcome. Naturally I did not renew after 14 years. They should have refunded some of my money (lol).
I was left in 110 degree heat for over 10 days because the service provider lied to them about my AC unit. They offered me one night in a motel room for $59.95. They eventually paid to fix my AC by another company.
Very difficult company to deal with. They have come to replace parts of my HVAC 15 times and still not fixed
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- Covers some pre-existing conditions
- 30-day workmanship guarantee
- Option to use own contractor in some cases
