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Delta Dental Insurance Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
178 Customer Comments & Reviews - see all comments
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Founded in 1945, Delta Dental is presently the largest dental benefits carrier in the nation. The company is a not-for-profit organization with some for-profit affiliates among its 39 independent member companies. Delta Dental services to more than 78 million people enrolled in over 129,000 groups across the nation, the District of Columbia, and Puerto Rico.

What is Delta Dental?

Delta Dental is the nation's leading dental insurance company, providing access to over 145,000 dentists at more than 292,000 office locations. The company also provides the best discounts, averaging 20.3% on all claims. Delta Dental has consistently built strong partnerships with dental insurance providers and dental professionals for over half a century.

What's Included with Delta Dental

Negotiated Fees. Delta Dental has worked with network dentists to lower the costs of their services. This means cheaper treatments and bigger savings for you. 

Balance billing is not allowed, because participating dentists agree to accept Delta Dental's fee and the patient co-payment or deductible (if applicable) as full payment.

There are no forms for you to fill out because participating dentists submit claims directly to Delta Dental.

Payments are made directly, no need to wait for reimbursement checks.

No deductible or calendar year maximum.

Set copayments so you know your out-of-pocket cost for each procedure.

Plan Reviewed 

Dental for Everyone Gold PPO

How much does it save you?

Year 1/ Year 2/ Year 3 

Preventive: 60%/ 80%/ 100% 

Basic: 50%/ 65%/ 80% 

Major: 0%, 30%, 50%

Premiums

Monthly/ Quarterly/ Annually

1 Member: $41.16/ $123.48/ $493.92

2 Members: $75.51/ $226.53/ $906.12

Family: $109.86/ $329.58/ $1,318.32

Annual Maximum

$1000 per person, per calendar year

Treatments Covered and Reimbursements

Covers Preventive, Basic and Major services. The amount of reimbursement increases with every year. However, there is no coverage for major services for the first year.

Summary

Delta Dental boasts the largest network of dentists and partner companies in the country. This makes it easy for you to find the best dental services in your area. Delta Dental is simply the best, which is why 60 million Americans make them their choice for dental insurance.


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178 Customer Comments & Reviews

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Robert B
11/24/2021
GEHA Dental is a rip off. The dentists on their list, did shoddy work and we were over charge each time we went to their dentists We complained to GEHA and sent them the bills showing the charges and they did nothing about it and the dentists are still listed under GEHA. We had to go after the dentists ourself. We were charged even during Covid when they were closed due to covid.


rrapuchi
11/18/2021
I'm giving them the lowest score possible because it's been over 4 months and they still have not paid my last claim. The representatives on the telephone act like I should accept this. It's unacceptable! I have paid my premium FIVE TIMES while waiting for them to pay my dentist.


ntfarrar
11/16/2021
Terrible customer service, the representatives are not knowledgeable and give incorrect information. They do not give direct answers to any questions. They make you wait 30 days for a pre-estimate. If I could give less than 1 star I would


lfsafer
11/13/2021
Horrible customer service all around! Difficult to get straight answers regarding specifics and interpretation of coverage. Attempting to reach after hours agent is flavored by providing replies to lengthy automated questions, only to FINALLY informed no available agent outside of business hours. Trouble is, no mention of particular hours. This company is a Mr. Toad Wild Ride of misery!


J
Jeffrey
11/12/2021
They don't pick up their phones. I've been waiting for 2 hours.


J
Jerry
11/8/2021
Customer service is atrocious, the website doesn't work, and the app doesn't work. I have an issue where I cannot register an account because the account has been already created but when I try to retrieve the username the account is nowhere to be found. I'm literally paying for dental insurance that doesn't work. If I could give zero stars, I would.


rogeradavies
11/2/2021
Delta Dental is a SCAM. They don't pay for claims. They don't pick up on the phone when you call. The website won't process simple requests and there is no WAY to cancel your policy (the web site has been non-functional in this area for months). They don't respond to general inquiries. Forget the positive reviews you MAY see here. They are dishonest and only want your premium.


H
Henrymhull
10/26/2021
Delta dental is a joke. My wife and I were on an individual plan for 6 months paying approximately 130.00 per month. You have to pay for 6 months before any services kick in except for cleaning and an x-ray. Before taking this insurance I double and triple checked with the dental provider we have used for over 20 years and I was told the office was a PPO provider. After waiting 6 months I was to have some fillings. I was told delta would only cover 40.00 out of the 290.00 charge instead of the stated in brochure 80% coverage. I was then told my dentist was not an "in network" dentist so the plan did not pay. I was nevervtold this by either delta dental or my PPO dental office. Because... Read More


G
Gerald I
10/21/2021
I was advised by my dentist that Delta Dental REFUSED to approve my two crowns. Said they were due to attrition. I'm almost seventy years old. That's a lot of chewing. There is no where in plain English that says they will not pay for crowns. I've been paying for two years. This is totally unacceptable. I'm canceling Delta Dental as of 12/31. I am going to write negative reviews on every consumer site I can. I am going to tell my friends and family what a rip-off Delta Dental is and post such on FB. Sixty-nine years old, living on Social Security and 401K and I'm penalized for still having teeth in my mouth.


H
H T
10/19/2021
When you choose the plan (PPO) they say no wait for cleaning/6month for major works. Once you signed it is 6-month for cleaning and 1 year for major. The old "bait-and-switch" trick. Scumbags.



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  • Pre-Existing Conditions Included in Plan Savings
  • Plans Start at $99/Year for Discounted Rates on Dental Procedures
  • 100,000+ Dental Access Points Nationwide
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  • Discount Dental Plan (Not Insurance)