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Progressive Car Insurance Review


Rating: 10 / 10 (Excellent)
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Progressive is one of the largest corporations of its kind in the United States. Founded in 1937 and headquartered in Ohio, Progressive offers insurance for private and commercial vehicles and vessels including cars, motorcycles, RVs, and boats. The company is accredited by a number of third-party institutions, several of which have granted them A ratings.

How is Progressive rated?

Breakdown

10/10
Coverage & Benefits
10/10
Pricing and Discounts
10/10
Financial Strength
10/10
Customer Experience

Overall Rating: 10 / 10 (Excellent)

As an innovator in the car insurance industry and one of the largest insurers in the country, Progressive remains the go-to option for drivers across the nation. With a host of comprehensive coverages and prices for every budget, the company goes above and beyond to ensure the safety and satisfaction of their clients. Although not without their share of mixed reviews, Progressive's technological integrations and usage-based insurance plans keep them one step ahead of the competition. Anyone looking to secure lower rates, better discounts, and coverages tailored to their needs will find Progressive to be one of the best options in the market today.

Progressive Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Personal Injury
  • Medical Payments
  • Uninsured/Underinsured Motorist

Additional Coverage

  • Rental Reimbursement
  • Towing & Labor Cost
  • Sound System
  • Vet Bills

Coverage & Benefits - 10 / 10

As a leader in the auto insurance industry, Progressive offers some of the most comprehensive coverages in the market, including basic and additional plans, as well as loan payoff option or gap insurance for drivers whose cars have been declared a total loss. The company was also the first auto insurer to introduce pet injury coverage for cats and dogs.

Customer Experience

Customer Ratings

Trust Pilot Rating
4.7 out of 10
BBB Rating
A+
Number of BBB Positive Reviews
4
Number of BBB Neutral Reviews
5
Number of BBB Negative Reviews
153
Date Collected
2017-10-10

Customer Experience - 10 / 10

Although Progressive has yet to be accredited by the Better Business Bureau, they hold an A+ rating with the agency and a composite score of 3.73 out of 5 stars, based on 162 customer reviews. According to the NAICS, Progressive has a casualty insurance complaint ratio of 1.11, only slightly higher than the median score for private passenger insurance in 2016. In J.D. Power's 2016 Auto Insurance Claims Satisfaction Study, clients rate the company above average with regards to appraisal and rental car experience, yet remains standard in terms of overall customer satisfaction. Despite minor negative feedback, Progressive Corporation remains among the most solid alternatives in the insurance market today.

J.D. Power 2016 Auto Insurance Study

JD Power Overall Satisfaction Score
3 out of 5 (About Average)
First Notice of Loss
3 out of 5 (About Average)
Service Interaction
3 out of 5 (About Average)
Appraisal
4 out of 5 (Better Than Most)
Repair Process
3 out of 5 (About Average)
Rental Car Experience
4 out of 5 (Better Than Most)
Settlement
3 out of 5 (About Average)

National Association of Insurance Commissioners

NAICS Complaint Ratio 2016
1.11
NAICS Total Complaints 2016
130
*The NAICS Car Insurance complaint ratio (in this case 1.11) is a ratio of the number of complaints a company received to the its total premiums written in a calendar year. The median complaint ratio across all Car Insurance companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

Financial Strength

Key Details

Underwriter
Progressive Group
Premiums Written 2016
$19,634,833,711
Marketshare 2016
9.17%
AM Best Financial Rating
a
Moody's Financial Rating
A2
Standard & Poor's Financial Rating
A

Financial Strength - 10 / 10

Progressive maintains high ratings with credit rating agencies such as Moody's, Standard & Poors, and A.M. Best, evidencing the company's long-term issuer credit stability and ability to repay its debts. As one of the largest auto insurance providers in the nation, Progressive Corporation covers over 13 million policyholders across three insurance segments and ranks fourth by market share in private passenger auto insurance, according to the National Association of Insurance Commissioners.
*The above information reflects the financial strength of the underwriter of the Progressive car insurance policies: Progressive Group.

Pricing & Discounts

Per Mile Pricing Available?

Discounts

  • Multiple Vehicle
  • Safe Driver
  • Homeowner
  • Student
  • Bundled Policy

Additional Discounts

  • Full/Automatic Payment

Pricing and Discounts - 10 / 10

Progressive extends a comprehensive array of discounts for safe drivers, homeowners, and students. They also offer reduced prices for those who pay in full, sign up for automatic payments, bundle their policies or purchase insurance for drivers under 18. As a technologically-forward company, Progressive markets some unique discounts for individuals who request quotes and sign their documents online or sign up for their Snapshot program, which bases insurance rates on actual driving via a mobile app or plug-in device. As of 2009, the company has been offering a "Name Your Price" option, which helps customers choose a car insurance option based on their needs and budgets.

Contact & Additional Information

Homepage URL
Company Phone
(800) 776-4737
Headquarters Address
The Progressive Corporation 6300 Wilson Mills Rd., Mayfield Village, OH, 44143
Year Founded
1937

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Top Rated
10 / 10
  • Progressive Insurance - #1 Rated Website
  • Trusted by Over 18,000,000 drivers
  • Competitive rates, tons of discounts (safe driver, pay-in-full, multi-car, multi-policy, quoting online & more)
  • Name your trice Tool®
  • Bundle auto & property to save 5%
  • Snapshot® is a program that personalizes your rate based on how YOU drive.
  • Loan/lease payoff coverage, roadside assistance & strong financial ratings