Many or all of the companies featured compensate us. Compensation and research may determine where and how companies appear. Learn more
10 Best
Car Insurance
of 2024

EDITOR'S PICK

VIEW RATES
View 10 Best
Car Insurance 
  1. Home
  2. Car Insurance
  3. Progressive Review

Progressive Car Insurance Review

63 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Progressive is one of the largest corporations of its kind in the United States.

Founded in 1937 and headquartered in Ohio, Progressive offers insurance for private and commercial vehicles and vessels including cars, motorcycles, RVs, boats, snowmobiles and more.

The company is accredited by a number of third-party financial rating institutions, several of which have granted the company A ratings for their solid financial standing and longevity.
 
View Top 10 List

How is Progressive rated?

Breakdown

5.0/5
Coverage
4.8/5
Financial Strength
0.0/5
Supplemental Coverage
4.8/5
Pricing & Discounts
5.0/5
Claims Satisfaction & Customer Experience
4.5/5
Automation

Overall Rating: 4.7 / 5 (Excellent)

As an innovator in the car insurance industry and one of the largest insurers in the country, Progressive remains the go-to option for drivers across the nation.

With a host of comprehensive coverages and prices for every budget, the company goes above and beyond to ensure the safety and satisfaction of their clients (and even their clients’ pets).

Although not without their share of mixed reviews, Progressive's technological integrations and usage-based insurance plans keep them one step ahead of the competition.

The company’s “Name Your Price” tool, their Snapshot program, and their pet injury protection options make them an excellent choice for those looking for customized coverages and competitive pricing.

Anyone looking to secure lower rates, better discounts, and coverages tailored to their needs will find Progressive to be one of the best options in the market today.

Progressive Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Personal Injury
  • Medical Payments
  • Uninsured/Underinsured Motorist

Additional Coverage

  • Rental Reimbursement
  • Towing & Labor Cost
  • Sound System
  • Vet Bills

Coverage - 5 / 5

As a leader in the auto insurance industry, Progressive offers some of the most comprehensive coverages in the market, including basic and additional plans, as well as loan payoff option or gap insurance for drivers whose cars have been declared a total loss.

The company was also the first auto insurer to introduce pet injury coverage for cats and dogs.

$50 from your collision and comprehensive deductible for every claim-free policy period.

Auto policy periods last six months.

In many respects, Progressive has a leg up on the competition, particularly with regards to usage-based insurance options or pay-as-you-drive insurance.

The company’s Snapshot program is among the first of its kind and allows drivers to obtain excellent discounts based on their actual driving habits.

Customers merely have to download an app and drive, the company will then evaluate the users’ driving habits for the first policy period of approximately six months and offer discounts based on the data collected.

Another excellent feature customers are sure to enjoy from this insurer is the “Name Your Price Tool” which offers prospective clients different rates and coverage options based on the price they can afford to pay or expect to pay.

To use this feature, users simply have to request a quote, either online or by phone and provide some basic information regarding their vehicle and driving habits.

Among the companies additional coverages and benefits are Progressive’s roadside assistance program, a loan or lease payoff option, a rental reimbursement coverage, a custom parts and equipment coverage, rideshare coverage (for Uber and Lyft drivers), and its deductible savings bank feature, which allows policyholders to save $50 on collision and comprehensive coverages for every policy period they remain claim free.

Coverage Fine Print

Loan/Lease Payoff or Gap Insurance - Protects drivers whose cars have been declared a total loss by paying up to 25% over the actual cash value towards the amount owed to the lender. Mobile App Driver Monitoring Devices

Customer Experience

National Association of Insurance Commissioners

NAIC Complaint Ratio
1.11
NAIC Total Complaints 2020
130

Customer Ratings

Trust Pilot Rating
4.7 out of 10
BBB Rating
A+
Number of BBB Positive Reviews
4
Number of BBB Neutral Reviews
5
Number of BBB Negative Reviews
153
Date Collected
2017-10-10
*The NAIC Car Insurance complaint ratio (in this case 1.11) compares a company’s performance to other companies in the market. The median complaint ratio across all car insurance companies is 1. A score below 1 means the company received fewer than the expected number of complaints. A score above 1 means the company received a more than the expected number of complaints.

Claims Satisfaction & Customer Experience - 5 / 5

Although Progressive has yet to be accredited by the Better Business Bureau, they hold an A+ rating with the organization.

As of the date of this review, Progressive Corporation holds one out of five stars in the BBB’s customer reviews section.

There have also been little over two thousand complaints filed against the business, with most relating to problems with the company’s products and services.

According to the NAIC, Progressive has a casualty insurance complaint ratio of 1.11, only slightly higher than the median score for private passenger insurance in 2016.

For a lender of its size and market share, these statistics are quite commonplace.

Despite minor negative feedback, Progressive Corporation remains among the most solid alternatives in the current auto insurance market, mostly due to its size, industry experience, and solid financial strength and stability.

Financial Strength

Key Details

Underwriter
Progressive Group
Premiums Written 2020
$19,634,833,711
Marketshare
9.17%
AM Best Financial Rating
a
Moody's Financial Rating
A2
Standard & Poor's Financial Rating
A

Financial Strength - 4.8 / 5

Progressive maintains high ratings with credit rating agencies such as Moody's, Standard & Poors, and A.M. Best, evidencing the company's long-term issuer credit stability and ability to repay its debts.

As one of the largest auto insurance providers in the nation, Progressive Corporation covers over 13 million policyholders across three insurance segments and ranks fourth by market share in private passenger auto insurance, according to the National Association of Insurance Commissioners.
*The above information reflects the financial strength of the underwriter of the Progressive car insurance policies: Progressive Group.

Pricing & Discounts

Per Mile Pricing Available?

Discounts

  • Multiple Vehicle
  • Safe Driver
  • Homeowner
  • Student
  • Bundled Policy

Additional Discounts

  • Full/Automatic Payment

Pricing & Discounts - 4.8 / 5

Progressive extends a comprehensive array of discounts for safe drivers, homeowners, and students.

Safe drivers, good students, those who pay in full, sing up for automatic payments, and purchase multiple policies from the company are sure to enjoy excellent savings opportunities from progressive.

One discount that could be particularly attractive to a large consumer segment is the teen driver discount.

While other companies charge more for adding a teenager to a policy, Progressive offers competitive pricing and even a good student discount to make the deal all sweeter.

As a technologically-forward company, Progressive markets some unique discounts for individuals who request quotes and sign their documents online or sign up for their Snapshot program, which bases insurance rates on actual driving via a mobile app or plug-in device.

As of 2009, the company has been offering a "Name Your Price" option, which helps customers choose a car insurance option based on their needs and budgets.

For more options, make sure to check out our 10 Best Car Insurance Companies of 2019.

Discounts Fine Print

Start your quote online (7% average discount) Sign your documents online (7% average discount) Minor child driver (discount varies)

Contact & Additional Information

Homepage URL
https://www.progressive.com
Company Phone
(800) 776-4737
Headquarters Address
The Progressive Corporation 6300 Wilson Mills Rd., Mayfield Village, OH, 44143
Year Founded
1937
What We’re Hearing From Our Readers
Are you a customer of Progressive Car Insurance?
Submit a comment and tell other people about your experience!
Our Comment GuidelinesTips for Writing Effective Comments
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

Customer Comments

Loading Reviews ...
E
Esetok
4/2/2019
I have been with progressive for the past 5 years! I thought it is very good until last couple weeks I called for roadside assistance (which I also added to my policy) and they told me I use the road side assistance more than twice. So they can’t help me.. Today I called asking why I owe $156.00, customer rep told me that because I added in a car then took it off 3 days later. Then added in again 5 days later.. OMG! My trust for progressive went down...so disappointing
15 People found this helpful.
HelpfulNot Helpful

J
Joe B
3/8/2019
They don’t know the meaning of customer service, just hope you never have a claim or a question, I will never go back to them.
15 People found this helpful.
HelpfulNot Helpful

C
ChadWick11
2/5/2020
Took 27 days to get an answer back from Progressive. That's right, 27 day's the vehicle was in the shop while the Progressive adjusters tried to find something relating to a mechanical issue so they could deny the claim. 27 days the shop owner had his service bay tied up while holding the adjusters hands multiple times during their inspections and explaining to them how everything works. After several inspections and 27 day's later, they had to lie about finding something to try and support their claim for denial. The shop owner told them it was fuel contamination from the beginning, which is covered. But the adjusters(not mechanics), worked against me and hindered the complete... Read More
14 People found this helpful.
HelpfulNot Helpful

K
Kat
6/28/2019
This is the only company I know that required a proof of garaging and I understand it's for a good reason fraud and all that but they decided that when I moved from my old address that they would back date my new address to when I started the insurance coverage at my prior address. They refused to help rectify the situation. This company loved to swindle money from people and claim "its company rules" Trying to communicate with customer service is like pulling teeth.
12 People found this helpful.
HelpfulNot Helpful

Dylan R
5/1/2019
After bieng T boned at a 4 way stop a few weeks ago in a hit and run I filed a police report and a insurance report that same hour it happened. Luckily I got the guys license plate! So I was so sure I would be covered no problem right... WRONG progressive was no help in pursuing the opposing insurance and thus they suggested I pay for the damages?!? What?!? Not to mention every time I try calling my claim representative, No answer. Absolutely Terrible, Giving them 1 star is too much credit. I will never go back to this insurance
12 People found this helpful.
HelpfulNot Helpful

J
Jack A
4/28/2019
Progressive gave us the Best Rate & Coverage of many Insurance Companies on two vehicles for out first 6 months. We participated in their Snapshot Program for an extra discount. No problem we had a good driving habits, no accidents or traffic violations in both cars and supposedly earned $66 discount on one vehicle and $56 discount on the other. But when we recieved our New Renewal Policy our rates were raised $132 and $108 respectively on both cars & no sign of the $122 Snapshot Discount they say we earned in cost for Coverage. Which leaves me to believe the Program is just a ploy & has nothing to do with the cost of Coverage. Progressive says it's spread over each Coverage Cost.... Read More
11 People found this helpful.
HelpfulNot Helpful

محمد ش
3/5/2019
The close my clime and dont tell me also bad service cleam team name J F!! dont answer call or email to explain why they close my case or why don’t fix my car ... I am hape to go to court after my lower advise ...
9 People found this helpful.
HelpfulNot Helpful

Tony N
7/17/2020
July, 2020, I was shocked to find out my homeowners insurance was increased by approx. 30% due to my reduced "insurance score" from TransUnion. HUH? Nothing had changed in a year except we had bought a car with a 3 yr. loan for the first time in 15 years. Oh, and we were doing a refi on our mortgage to take advantage of a lower rate. So, I called to complained, the lady at Progressive stated they couldn't do anything about that cuz an "insurance score" is a predictor of a person filing a claim. Really? I said, I have 2 cars and my home with you guys for 3 years, and NEVER have filed a claim. NEVER had filed a homeowners claim anywhere, EVER. As to cars, had not filed a claim since... Read More
8 People found this helpful.
HelpfulNot Helpful

C
Chadwick
2/4/2020
Been with Progressive Car Insurance for years. When making a claim, they took 27 days to get back with an answer. The adjuster never called back when he promised to call back. I actually had to call back the following days and leave multiple messages. They even had more than one adjuster involved and still very poor customer service skills. When I finally spoke to a supervisor in Ridgeland, MS., 27 days from the 1st initial call in, it was par for the course. After inspecting the vehicle several times and not being able to find something to support their claim for denial, the supervisor had to lie about something that wasn't present because they were approaching the 30 day mark and... Read More
8 People found this helpful.
HelpfulNot Helpful

anna.vallee
7/31/2020
I filled out an online quote with Progressive. Then I followed up with sales rep for more information. As requested, I sent them pictures of my cars, vin numbers, address verification for my kids, etc. The number of emails that were exchanged were about 20. I then received an email stating that my quote was approved and that I could pay online to begin the policy. The website would not allow me to retrieve my quote - so I called customer service. This time the service rep took my info and began a whole new quote. She then said my info had to go to underwriting and said she would follow-up with me the next day along with Underwriting in the call. No call came. I received another email... Read More
7 People found this helpful.
HelpfulNot Helpful

Top Rated
  • Best for Competitive Rates
  • Discounts are available for over 850+ organizations & alumni associations
  • Obtain your quote online today - It's fast, easy & free!
  • 24/7/365 customer service
READ FULL REVIEW >
VIEW RATES

Related to Car Insurance

Top Articles
Suggested Comparisons