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VRBO Vacation Rentals Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
110 Customer Comments & Reviews - see all comments
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VRBO is a travel search engine which is a registered trademark of HomeAway.com. It offers information on over 2 million house rentals worldwide with more than 25,000 pet-friendly properties to choose from. It also provides detailed listings on properties such as those with free baby and kid amenities.

Services and Features

VRBO makes searching for a vacation rental simple by letting you enter a destination and travel dates. It also has search filters which lets travellers narrow down results. Travellers can inquire on 3 or more properties which increases their chance of booking. It also has a “Book it Now” option to select a listing.

The company ensures that the money spent vacation is covered with its Cancellation and Damage Protection. This covers non-refundable refundable trip costs in case customers need to cancel their trip due to selected reasons. Typically, vacation rental payments become non-refundable 30 to 90 days in advance of the arrival date. With Cancellation Protection, consumers can insure their trip cost of up to $50,000 if they need to cancel and reimburse due to covered events such as flight cancellations, mandatory evacuation, job loss, injury, sickness, and more.

Damage Protection helps travellers be protected against expenses incurred due to accidentally damage a vacation rental property. This can reimburse travellers if their refundable damage deposit is withheld due to a covered loss. Coverage is offered starting from $59 up to $1,500 with no deductible.

Accommodation

Single Family Style Home

✔

Condominium

✔

Town Home

✔

Cottage

✔

Villa

✔

Apartment

✔

Website Features

Instant Booking

✔

Loyalty Programs

✗

Social Media Integration

✔

Visual Calendar

✔

Currency Setting

✔

Language Setting

✔

Client Information Management

✔

Mobile App

✔

Search Filters

✔

Predictive Search

✔

Favourite List

✔

Property Galleries

✔

Google Map Integration

✔

Simple Checkout

✔

Website Fees

Guest Fees

4% to 9% of rental amount excluding taxes or deposits

Host Fees

$349 a year

Listing Fees

Not Stated

Payment Options

Credit Card

✔

PayPal

✔

Mastercard

✔

Amex

✔

Visa

✔

In-Person

✔

Support

FAQs

✔

Community Forum

✔

Knowledge Center

✔

Customer Reviews

✔

Phone

✔

Vacation Rentals at VRBO

VRBO has a wide variety of vacation rentals and accommodations including kid-friendly and pet-friendly properties. It also offers Cancellation and Damage Protection for non-refundable trip costs for covered reasons. VRBO also promotes travel confidence by giving added protection through Security Deposit, Emergency Rebooking, and Comprehensive Payment Protection.

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110 Customer Comments & Reviews

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J
J H
6/10/2021
BEWARE: Host cancelled my reservation on June 9, 2021, which was 7 days before my stay on June 17, 2021, without notice or explanation. They did not respond to my VRBO inquiry when I wanted to get more info on the cancellation. This was for Father's Day weekend and it appears that she still has bookings from the time of the cancellation on 6/9/2021 and onwards. I also noticed the major price increase for bookings. It seems that she just wanted to charge more or isn't booking certain ethnicities. I'm not able to leave a review about this either, since I didn't officially stay at the property. I think that Owners should have similar repercussions on cancellations, including fees... Read More

diaolicalx911
5/20/2021
Avoid. This. Site. They don't really care to make sure that the places being rented are legitimately as they described. Most people will try and advertise house rooms, with complete strangers living in it, as "house rentals." Unless you want to get crammed into a house, where you're stuck with complete strangers, and have it be sprung up on you last second that there's false advertising going on. Avoid this site and save your money. Was a complete and utter waste of my time and money. Will avoid them in the future, that's for certain.

moonmeadow4
4/16/2021
We are sorry we allowed VRBO to represent our property to vacationers. The house means a lot to us and the people who run VRBO have proven themselves irresponsible. We've never seen worse customer service. --They hire irresponsibly. I stopped in at the house unannounced one day and found two of their cleaning people rocking out to loud music. They did not even know I'd entered the house. They were ineffective with the cleaning, but they get paid no matter what they do. VRBO needs to recognize that cleaning is a SKILL that you can't just assume any adult has. --Worse is the mishandling of funds. They took $2900 to pay rental taxes, but DID NOT PAY THE TAXES. People VRBO... Read More

M
Miles M
4/16/2021
My first time using VRBO we were seeking a home in Arizona with a heated pool. We found a home in Lake Havasu and rented it for a few days (VRBO property id 2241051). We had multiple issues but the largest by far were that the heater for the pool was not functioning. We had to spend valuable time while on vacation to deal with this issue trying to get it resolved (including three visits by the owner’s pool company) before we were scheduled to leave. To his credit the owner did give us a partial refund. When solicited by VRBO, I submitted a review which I believed to be both balanced and constructive. When I observed that this review was not posted on the VRBO web site I tried to call them... Read More

N
Niki M
3/18/2021
I am trying to write a review for a house we rented at Arch Cape, Oregon but your request to do so fails to open up. You have sent me an email four times but on each occasion when I click to write the review nothing happens. I hope this problem can be corrected. Niki Merrigan

J
Joan J
3/10/2021
This company is paid by VRBO. No review they give can be unbiased. I made a reservation that was never even finalized and they charged my card a fee. And I told them I did not want to finalize my reservation, they told me they could not refund the fee, because it has been charged by a different company not them. This makes no sense. They aren’t not a company doing business upfront and honestly. You have to read every single word of fine print. Approximately five pages worth. I would find a different service to rent from.

J
Juliea
2/22/2021
I booked a reservation for a house in Miami in November 2020 for my birthday in February 2021. We were set to check in on 2/13/21. About a week before my check in date (2/5/21), I received a message from the property owner stating that they are cancelling my reservation because of the pandemic. Panic set in as I had 13 people (including myself) flying in to Miami in a week and expected to have a house to stay at. I called VRBO and explained the situation; asking if this was something they could actually do. I was told that property owners can in fact cancel reservations at any time but they will need to pay VRBO a penalty for it if it's within so many days of the reservation. This penalty... Read More

D
dizilko
2/15/2021
Beware, Black Duck / VRBO 911683, property owners Renee Reid & Rich Wyatt cancelled reservation and kept deposit. We had a reservation made in 7/2020 for a 7/2021 stay. In Nov '20, we reached out to the owners to see what penalties, if any, we would incur if we cancelled. The owners informed us they have a 'no cancellation' policy and we would lose all of our deposit. After a bit of back and forth on trying to settle on an amount to forfeit, we decided to keep our reservation as is and not cancel at ll. We chose not to lose any money. All documented in txts between us and owners. A short time later, we received an auto-generated email from VRBO, saying our reservation has 'moved' to... Read More

monacrutchfield
2/4/2021
I could not get owner of 906151 to respond. I booked wit a credit card, the 24 hours to respond expired so I could not book. Wrote the owner 5 times, he finally responded and I told him I would book again. This time, again, no response so I canceled before the 24 hours expired. Waiting to see what happens. I received statements no charges to be made on my credit card. What I find troubling is the owner would not respond. He did owner respond to a friend, with 10 minutes each time they contacted. He told them they were pre-approved and could book and would be approved on the spot. I can only gather that the owner did not like the make up of my family. Avoid 906151 property.... Read More

K
Kathleen M
1/11/2021
How do get away with saying a property is available for the dates I selected then require credit card information but give the owner 24 hours to “accept” the reservation?!? Then I receive an email from owner saying the dates are not available!! This is total BS that you take an individual’s credit card info before confirming. 😡

Top Rated
Our Partner
  • More than 2 million house rentals worldwide
  • Inquire on 3 or more properties for greater chances of booking
  • Cancellation and damage protection provided
  • Book through VRBO mobile app
  • Over 25,000 pet-friendly properties available
  • Broad list of properties that include free baby and kid amenities
  • Book with Confidence Guarantee
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