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VRBO Vacation Rentals Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
110 Customer Comments & Reviews - see all comments
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VRBO is a travel search engine which is a registered trademark of HomeAway.com. It offers information on over 2 million house rentals worldwide with more than 25,000 pet-friendly properties to choose from. It also provides detailed listings on properties such as those with free baby and kid amenities.

Services and Features

VRBO makes searching for a vacation rental simple by letting you enter a destination and travel dates. It also has search filters which lets travellers narrow down results. Travellers can inquire on 3 or more properties which increases their chance of booking. It also has a “Book it Now” option to select a listing.

The company ensures that the money spent vacation is covered with its Cancellation and Damage Protection. This covers non-refundable refundable trip costs in case customers need to cancel their trip due to selected reasons. Typically, vacation rental payments become non-refundable 30 to 90 days in advance of the arrival date. With Cancellation Protection, consumers can insure their trip cost of up to $50,000 if they need to cancel and reimburse due to covered events such as flight cancellations, mandatory evacuation, job loss, injury, sickness, and more.

Damage Protection helps travellers be protected against expenses incurred due to accidentally damage a vacation rental property. This can reimburse travellers if their refundable damage deposit is withheld due to a covered loss. Coverage is offered starting from $59 up to $1,500 with no deductible.

Accommodation

Single Family Style Home

✔

Condominium

✔

Town Home

✔

Cottage

✔

Villa

✔

Apartment

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Website Features

Instant Booking

✔

Loyalty Programs

✗

Social Media Integration

✔

Visual Calendar

✔

Currency Setting

✔

Language Setting

✔

Client Information Management

✔

Mobile App

✔

Search Filters

✔

Predictive Search

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Favourite List

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Property Galleries

✔

Google Map Integration

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Simple Checkout

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Website Fees

Guest Fees

4% to 9% of rental amount excluding taxes or deposits

Host Fees

$349 a year

Listing Fees

Not Stated

Payment Options

Credit Card

✔

PayPal

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Mastercard

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Amex

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Visa

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In-Person

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Support

FAQs

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Community Forum

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Knowledge Center

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Customer Reviews

✔

Phone

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Vacation Rentals at VRBO

VRBO has a wide variety of vacation rentals and accommodations including kid-friendly and pet-friendly properties. It also offers Cancellation and Damage Protection for non-refundable trip costs for covered reasons. VRBO also promotes travel confidence by giving added protection through Security Deposit, Emergency Rebooking, and Comprehensive Payment Protection.

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110 Customer Comments & Reviews

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M
Megan
1/7/2021
They do not vet their property owners, and they don't provide any protection to renters to keep owners from scamming them with erroneous claims.

mhanna.ramona
12/8/2020
Where should I start, I am not someone that likes giving bad reviews but they kind of forced me to. We booked a property near Yellowstone national park. After booking, we received a letter for an appointment with immigration services so we needed to reschedule. Contacted the owner and he said that he'll change the reservation but he never did. Contacted him again after a week only for him to tell us that the property is no longer available for the new dates and suggested another ( more expensive property). We called VRBO and after many many lost hours ( worst customer service ever) they said that they won't charge us the cancellation fees nor the difference in price. So we booked the new... Read More

J
Janelle
10/19/2020
After booking I needed to cancel due to Covid with the family I was going with. I told the owner sept 10 that I wouldn’t be able to make it & my check in was the 18th. I was 6 days into the cancellation policy of only receiving 50% refund. When I spoke to a Vrbo representative she assured me I would receive 100% refund due to Covid and this particular case and that they would prompt the owner to issue the refund. I asked the rep if there was anything else on my end I needed to do after this call. She said no and that it could take 3-4 weeks for the refund. As the weeks go by and no refund issued I called back only to find a complete mess! No refund was even initiated and home owner is now... Read More

R
Robert R
9/16/2020
I will not use VRBO again. I have been waiting on my deposit to be return for two months now and I don't believe my 300 dollars will ever be return. Also you all need to be aware that the price on the listing is not what you will pay for the rental. Along with the listed price their is an owners fee added. We rented a ten bedroom and their was seven of us. We ended up pay over a hundred dollars for an "Extra Person Fee". We rented through VRBO in August of 2020. The place was nice but the fees and the lack of return from deposits will keep me away.

E
Elle
8/28/2020
Booked a rental in January for an event that brings thousands of people to the Gulf Coast in October. That’s how far ahead you have to book. Received an email this week saying my reservations were canceled. Wasn’t given any reason whatsoever. I reached out to the property manager asking her to give me a call but so far nothing. I do NOT recommend using them. I will stay in a hotel going forward where at least theres a pretty good chance you won’t get kicked out.

Nina J
8/19/2020
I do not recommend VRBO or South Padre Island Rentals. I rented a lovely home at 111 E. Capricorn C South Padre Island, Tx for 8/52020 to 8/9/2020. I notified them weeks in advance that we could not make the trip due to Covid. Two members of our family had come down with Covid 19. It was too bad of a time to come in August anyway because of Covid & my husband and I were having to fly from California. When making the arrangements they referred us to a Trip Cancellation service called CSA travel protection which I paid $420.45 for. SPI will not return my money or help me get it back. CSA the trip insurance will not return my calls. You can call 24/7 and they do not answer. I do have a... Read More

E
EJSmith522
8/4/2020
Do not recommend Vrbo services. It may take several attempts to cancel a reservation and receive a full refund. Their online messaging system is ignored and not forwarded to property management in a timely manner. There are separate charges in a reservation, Vrbo service fee and managing property reservation charges. Vrbo's customer service is not handled in USA so expect poor phone quality, language barriers and abrupt disconnections.

jjcalder2020
7/25/2020
The owner of this property (VBRO property number 9172560ha) would not return $1000 I paid to them. If you are thinking about renting this Hudson, FL property please be aware that Debi Hartman, Property Manager along with the property owner refused to return over $1000 to me when I was unable to occupy the property for seven weeks due to COVID. Also know that according to the VBRO website the property appeared to have been rented to someone else during the same period I was supposed to be there. The property owner insisted that I knew the rental policy and should have purchased renter insurance. She said this even though the VBRO rental insurance does not cover pandemics like COVID. So... Read More

L
Lynda M
7/22/2020
ABSOLUTELY WILL NEVER RECOMMEND VRBO TO ANYONE!!! They refuse to take responsibility and do what is right. They hide behind bulls*** policies that aren't worth the paper and ink they are printed on. If the property owners will not act with integrity then Vrbo should step up to the plate and help their customers. The property owner told us she refused to refund us (not even a dime) because she had to "keep her business afloat". What about our home that we need to "keep afloat"? We saved for that trip and our hard owned money was STOLEN by the owner and Vrbo. Now that owner has our money and will take someone else's money for the same week. TOTALLY CRIMINAL!!!

K
Kom D
7/19/2020
Will Never use VRBO Again!!! I was Forced to cancel my April 2020, VRBO-booked trip to the Caymans due to COVID-19 pandemic, the closure of the GCM airport and related travel ban. VRBO refunded VRBO-imposed fees - in my case approx $300 - but despite numerous attempts to contact the owner of the Cayman Reef Resort condo to request a refund, including messages via the VRBO app, the owner did not respond - no reply at all - not even to deny my refund request or to offer a credit for future travel. Nothing. I lost $2000. I will never use VRBO again. VRBO needs stronger policies and practices to govern property owners, including the need for VRBO to establish formal exceptions to... Read More

Top Rated
Our Partner
  • More than 2 million house rentals worldwide
  • Inquire on 3 or more properties for greater chances of booking
  • Cancellation and damage protection provided
  • Book through VRBO mobile app
  • Over 25,000 pet-friendly properties available
  • Broad list of properties that include free baby and kid amenities
  • Book with Confidence Guarantee
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