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VRBO Vacation Rentals Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
110 Customer Comments & Reviews - see all comments
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VRBO is a travel search engine which is a registered trademark of HomeAway.com. It offers information on over 2 million house rentals worldwide with more than 25,000 pet-friendly properties to choose from. It also provides detailed listings on properties such as those with free baby and kid amenities.

Services and Features

VRBO makes searching for a vacation rental simple by letting you enter a destination and travel dates. It also has search filters which lets travellers narrow down results. Travellers can inquire on 3 or more properties which increases their chance of booking. It also has a “Book it Now” option to select a listing.

The company ensures that the money spent vacation is covered with its Cancellation and Damage Protection. This covers non-refundable refundable trip costs in case customers need to cancel their trip due to selected reasons. Typically, vacation rental payments become non-refundable 30 to 90 days in advance of the arrival date. With Cancellation Protection, consumers can insure their trip cost of up to $50,000 if they need to cancel and reimburse due to covered events such as flight cancellations, mandatory evacuation, job loss, injury, sickness, and more.

Damage Protection helps travellers be protected against expenses incurred due to accidentally damage a vacation rental property. This can reimburse travellers if their refundable damage deposit is withheld due to a covered loss. Coverage is offered starting from $59 up to $1,500 with no deductible.

Accommodation

Single Family Style Home

✔

Condominium

✔

Town Home

✔

Cottage

✔

Villa

✔

Apartment

✔

Website Features

Instant Booking

✔

Loyalty Programs

✗

Social Media Integration

✔

Visual Calendar

✔

Currency Setting

✔

Language Setting

✔

Client Information Management

✔

Mobile App

✔

Search Filters

✔

Predictive Search

✔

Favourite List

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Property Galleries

✔

Google Map Integration

✔

Simple Checkout

✔

Website Fees

Guest Fees

4% to 9% of rental amount excluding taxes or deposits

Host Fees

$349 a year

Listing Fees

Not Stated

Payment Options

Credit Card

✔

PayPal

✔

Mastercard

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Amex

✔

Visa

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In-Person

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Support

FAQs

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Community Forum

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Knowledge Center

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Customer Reviews

✔

Phone

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Vacation Rentals at VRBO

VRBO has a wide variety of vacation rentals and accommodations including kid-friendly and pet-friendly properties. It also offers Cancellation and Damage Protection for non-refundable trip costs for covered reasons. VRBO also promotes travel confidence by giving added protection through Security Deposit, Emergency Rebooking, and Comprehensive Payment Protection.

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110 Customer Comments & Reviews

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sdsoundguy
8/26/2021
What a rip off!!!My wife reserved a cabin in Arrowhead for us which we found i could not get that off vacation wise and we canceled in less than 24 hours. We received no communication from them now they are claiming the host is refusing the refund, I will get it though with a credit card dispute through my bank. Do not do business with this company very unethical. They have no clue to customer service or communication. Saying the host is refusing the refund wow what a scam obviously from the reviews here they don't care about their reputation.

K
Karen L
8/16/2021
Absolutely the same experience as Satender Y, cancelled my reservation because it was the host's birthday, seriously, and no refund!! I'm beyond livid about this. Customer service is completely useless. I hope this company goes out of business quickly, it's a terrible platform in every way.

Satender Y
8/7/2021
Not recommended at all. This is just a booking platform with shady third parties connections. They cancel at last moment and you will struggle to get a full refund - forget about re-booking. Their customer service has no clue what they are doing. Horrible experience. Will never go back to them.

coachlydiahunt
7/20/2021
DO NOT USE VRBO- their customer service is trash and they do not protect nor care about you as a client. We booked a stay several weeks prior to an event nearby in Florida. 8 days prior the owner cancelled our booking with no explanation. After over an hour on hold, being hung up on in the first call, told we didn’t pay fees (when we actually did, we were charged weeks ago and refunded upon cancellation) only to call back and be told the owner had roof damage due to a storm. Because it is within a week or so of our stay there is no longer any homes within our budget or needs and Vrbo says they will help cover any extra cost if the reservation is canceled by the homeowner without 30... Read More

sonyasamuels51
7/8/2021
Natural Emergency I scheduled a vacation in good faith on 7/6 to 7/13, for a one bedroom apartment, on the beach with the owner Daniel, and I paid over $1000.00 for the property. Unfortunately, a Hurricane threatened the State of Florida. The airlines canceled MY flight and unable to use my vacation. I called the owner and he kept referring me back to customer service, and they kept referring me back to the owner, giving me the run around, and REFUSING to issue a refund. I have no control over the natural disasters. This situation is disheartening, because I paid my money, and they refused to issue any refund. They have to be more concerned with their customers, and they need to have a... Read More

swick8709
7/6/2021
gross house, and they didnt want to refund us. 6 hour long phone calls and got nothing, so ill continue to tell everyone how bad vrbo is. didnt even help us get our money back. scamm

tamaraben
7/1/2021
If I could give 0 stars I also would! The first and only property I booked was a disaster when we arrived. It was 115 degrees and the air conditioning was broken and clearly in very bad condition. The electrical grid of the house could not even support the two main AC units being on. The pool was disgusting and unusable. It took weeks of fighting with the host to get a refund and VRBO offered no recourse to get a refund if the host refused. Additionally, VRBO charges a $150 + tax service fee, that I have been trying to get refunded for the stay and have been going out of my mind dealing with their customer service. I have spent hours on the phone line waiting for a representative and... Read More

theresabweidner
6/28/2021
If I could give 0 stars I would. Our reservation was NOT available when we arrived. Only after we tried to access the rental, spoke to the owner, and messaged the property owner was our reservation been cancelled. We were left without a place to stay, and money has not been refunded. I'm reviewing this here after numerous attempts through the phone and the app. My friends and I booked a VRBO reservation, address 2923 South Dakota Ave NE 2, Washington, DC 20018 (property ID 1784988). The reservation was made by my friend on April 20, 2021 (reservation ID HA-MFGF78) When we arrived on June 17th we were informed that the location was no longer being used as a VRBO location and,... Read More

G
Gary J
6/17/2021
4530 Bayshore blvd NE, St Petersburg Fl, first week of June 2021. It was dirty, dust, dirt, spiders and hair collected in corners, floors needed mopping, outside had mold and mildew, and entrance was cluttered and had many dead plants. Mattress as dirty and stained badly. Cockroaches and centipedes ran in some rooms. In need of repairs kitchen faucet fell apart, tiles in shower loose and came off, holes in ceiling, appears from water leak. Unsafe piles of building materials about the property. Only positive was convenience of the pool. VRBO or owner/whomever dropped the ball wont use VRBO. Do not recommend VRBO or this property.

D
DB
6/13/2021
I agree with the other reviewers who do not recommend VRBO. Our problem was with the owner of a rental on Mission Beach. He failed to inform us there would be major alleyway demolition going on 10 feet behind the house. This demolition last 9 hours, overnight, from 9 pm till 6 am, with no ability to leave as the alleyway was blocked at both ends. The noise was horrendous - jackhammers, etc... We didn't sleep, yet paid VBRO and the owner $630.00 for this nightmare. Both the owner and VRBO have washed their hands of this. VRBO specifically said it was not their problem. Really?

Top Rated
Our Partner
  • More than 2 million house rentals worldwide
  • Inquire on 3 or more properties for greater chances of booking
  • Cancellation and damage protection provided
  • Book through VRBO mobile app
  • Over 25,000 pet-friendly properties available
  • Broad list of properties that include free baby and kid amenities
  • Book with Confidence Guarantee
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