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VRBO Vacation Rentals Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
110 Customer Comments & Reviews - see all comments
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VRBO is a travel search engine which is a registered trademark of HomeAway.com. It offers information on over 2 million house rentals worldwide with more than 25,000 pet-friendly properties to choose from. It also provides detailed listings on properties such as those with free baby and kid amenities.

Services and Features

VRBO makes searching for a vacation rental simple by letting you enter a destination and travel dates. It also has search filters which lets travellers narrow down results. Travellers can inquire on 3 or more properties which increases their chance of booking. It also has a “Book it Now” option to select a listing.

The company ensures that the money spent vacation is covered with its Cancellation and Damage Protection. This covers non-refundable refundable trip costs in case customers need to cancel their trip due to selected reasons. Typically, vacation rental payments become non-refundable 30 to 90 days in advance of the arrival date. With Cancellation Protection, consumers can insure their trip cost of up to $50,000 if they need to cancel and reimburse due to covered events such as flight cancellations, mandatory evacuation, job loss, injury, sickness, and more.

Damage Protection helps travellers be protected against expenses incurred due to accidentally damage a vacation rental property. This can reimburse travellers if their refundable damage deposit is withheld due to a covered loss. Coverage is offered starting from $59 up to $1,500 with no deductible.

Accommodation

Single Family Style Home

✔

Condominium

✔

Town Home

✔

Cottage

✔

Villa

✔

Apartment

✔

Website Features

Instant Booking

✔

Loyalty Programs

✗

Social Media Integration

✔

Visual Calendar

✔

Currency Setting

✔

Language Setting

✔

Client Information Management

✔

Mobile App

✔

Search Filters

✔

Predictive Search

✔

Favourite List

✔

Property Galleries

✔

Google Map Integration

✔

Simple Checkout

✔

Website Fees

Guest Fees

4% to 9% of rental amount excluding taxes or deposits

Host Fees

$349 a year

Listing Fees

Not Stated

Payment Options

Credit Card

✔

PayPal

✔

Mastercard

✔

Amex

✔

Visa

✔

In-Person

✔

Support

FAQs

✔

Community Forum

✔

Knowledge Center

✔

Customer Reviews

✔

Phone

✔

Vacation Rentals at VRBO

VRBO has a wide variety of vacation rentals and accommodations including kid-friendly and pet-friendly properties. It also offers Cancellation and Damage Protection for non-refundable trip costs for covered reasons. VRBO also promotes travel confidence by giving added protection through Security Deposit, Emergency Rebooking, and Comprehensive Payment Protection.

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110 Customer Comments & Reviews

Loading Reviews ...
jformica64
10/9/2023
721 1st Street, Indian Rocks Beach, Florida was in breach of contract. They canceled my paid-in-full reservation with no explanation, 6 months after booking.

savannahmariejarrett
8/31/2023
I booked a place in Memphis, where I stay once a month. The accommodation was over priced for the area, dirty and the A/C was broken. once i FINALLY got a hold of their customer service, I had to PROVE that the home was unfit for my family to stay in. Oh, and I got a refund, $100 out of the $719 I spent. I will NEVER use this site again, and I will loudly warn the world over how awful they are. Seriously, Air BnB is cheaper, cleaner, and you can get a hold of customer service in like 60 seconds, not 60 minutes. Do NOT BOOK WITH VRBO!!!!!!!!!

I
I M
8/6/2023
We booked a property in Houston, TX for a week long day camp for my young son 7/16/22 to 7/22/23. Should have raised a red flag when we never received check in instructions from owner until we asked when we arrived to rental. We arrived after 8pm (check in was 4p) to find a DIRTY mess from previous guests & unit UNDER EVICTION NOTICE so we could not stay. I immediately called VRBO and they gave us 1 night stay and I was told I would be receiving full refund for the rental fee: $ 631.70 USD. They paid for one night hotel and NOTHING ELSE. When I contacted them via email and virtual assistant to follow up on refund, I got dead ends. I will not rent from VRBO again. Worse yet, the property is... Read More

hopkinslaster
8/3/2023
Horrible scam. Booked for July14-22, 2023. Owner Rios asked we notify him when our plane took off & landed. Rios apparently knew there was a problem b/4 we left but didn't tell us. We did as requested & asked for an early checkin. Although our reservation was for 3pm, Rios said it would be ready at 4pm. Then b/c of an "emergency" he was putting us in a "wonderful" place for the 1st night. The place had bugs crawling in the bed. Towels hid two ripped up leather chairs. Stove & fridge looked like a 1960's dorm room. We took pictures & video. Counted 9 live bugs that crawled on us. Washed the bedding so we could sleep. It was a cheap room in need of repair with cheap decor. Rios said he... Read More

B
Blaine
8/2/2023
I have been a VRBO host for 8 years.... Customer service is always a challenge, even for us as hosts. But, we are currently going 2 weeks with No Payment (owed thousands). Over seas call center keeps telling us to wait. No way to contact anyone on our own.... So, what's the answer? Keep hosting VRBO guests for free???

seven4700
7/17/2023
Listings are grossly misrepresented. We have had strangers coming and going for all hours from an RV in the yard. Needless to say it's not "entire property" as advertised. The Host (Sam), was confronted about the strange people when my Wife had text him asking; 'why there are strange people coming and going from the property...' The Host responded with making it our issue; saying 'you are being unreasonable, they have nowhere to go.' Absolutely unbelievable response and the true definition of "gaslighting". We contacted VRBO to tell them we do not feel safe. We are not able to allow our dog outside and most importantly, we were never told there were people on the property. It is supposed... Read More

Chris M
7/4/2023
Seems after looking at all the VRBO reviews I am preaching to the choir, but DO NOT EVER book with VRBO. They are an an AirBnb wanna be and never will be. Their customer service is horrible! Always someone working from overseas that I can barely understand. Half the time they drop the call (i believe on purpose). I booked a trip through (reservation #Property ID: 2973254) VRBO instead of AirBnb simply because I could not find what I was looking for. A week before the trip I was curious that i did not receive any messages informing me of my stay, check in instructions etc. So i reached out through the VRBO messaging system to the owner (who in this case was a management company) No return... Read More

dianesharpton4
6/22/2023
We rented through Pam Bates. It was very easy and she was very nice. #491452. Hope to do it again for 2024!!

travis.c.barker
6/14/2023
Was going to Forks Washington. Mom had a medical emergency. Admitted to hospital. Not able to stay in Forks as planned. Host would not cancel the reservation, or reschedule (which was requested). VRBO live agent suggested I contact a lawyer to 'address the host's behavior'. I have friends in forks that know the owner of the house; they were disgusted. Business Address: 1261 Bogachiel Way Forks, WA 98331

ajazusman
6/12/2023
Horrible service! They don’t let you write negative reviews. Booked a $2000 a night place in spicewood, Texas. The place was filled with bugs, dust and on top of that there was a dead mouse in the toilet. One part of the house wasn’t usable because of the pungent smell. The host was terrible too. Will never be booking anything through vrbo again!

Top Rated
Our Partner
  • More than 2 million house rentals worldwide
  • Inquire on 3 or more properties for greater chances of booking
  • Cancellation and damage protection provided
  • Book through VRBO mobile app
  • Over 25,000 pet-friendly properties available
  • Broad list of properties that include free baby and kid amenities
  • Book with Confidence Guarantee
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