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VRBO Vacation Rentals Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
110 Customer Comments & Reviews - see all comments
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VRBO is a travel search engine which is a registered trademark of HomeAway.com. It offers information on over 2 million house rentals worldwide with more than 25,000 pet-friendly properties to choose from. It also provides detailed listings on properties such as those with free baby and kid amenities.

Services and Features

VRBO makes searching for a vacation rental simple by letting you enter a destination and travel dates. It also has search filters which lets travellers narrow down results. Travellers can inquire on 3 or more properties which increases their chance of booking. It also has a “Book it Now” option to select a listing.

The company ensures that the money spent vacation is covered with its Cancellation and Damage Protection. This covers non-refundable refundable trip costs in case customers need to cancel their trip due to selected reasons. Typically, vacation rental payments become non-refundable 30 to 90 days in advance of the arrival date. With Cancellation Protection, consumers can insure their trip cost of up to $50,000 if they need to cancel and reimburse due to covered events such as flight cancellations, mandatory evacuation, job loss, injury, sickness, and more.

Damage Protection helps travellers be protected against expenses incurred due to accidentally damage a vacation rental property. This can reimburse travellers if their refundable damage deposit is withheld due to a covered loss. Coverage is offered starting from $59 up to $1,500 with no deductible.

Accommodation

Single Family Style Home

✔

Condominium

✔

Town Home

✔

Cottage

✔

Villa

✔

Apartment

✔

Website Features

Instant Booking

✔

Loyalty Programs

✗

Social Media Integration

✔

Visual Calendar

✔

Currency Setting

✔

Language Setting

✔

Client Information Management

✔

Mobile App

✔

Search Filters

✔

Predictive Search

✔

Favourite List

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Property Galleries

✔

Google Map Integration

✔

Simple Checkout

✔

Website Fees

Guest Fees

4% to 9% of rental amount excluding taxes or deposits

Host Fees

$349 a year

Listing Fees

Not Stated

Payment Options

Credit Card

✔

PayPal

✔

Mastercard

✔

Amex

✔

Visa

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In-Person

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Support

FAQs

✔

Community Forum

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Knowledge Center

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Customer Reviews

✔

Phone

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Vacation Rentals at VRBO

VRBO has a wide variety of vacation rentals and accommodations including kid-friendly and pet-friendly properties. It also offers Cancellation and Damage Protection for non-refundable trip costs for covered reasons. VRBO also promotes travel confidence by giving added protection through Security Deposit, Emergency Rebooking, and Comprehensive Payment Protection.

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110 Customer Comments & Reviews

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M
Miro
11/23/2019
I’m really sorry, but the owners have decided they want to use the condo during the dates you requested. Im going to block January off now. I got it one day after I booked my reservation, so they sell you what they don't have. They do not deserve one star.

L
lindamillione
10/3/2019
MY RECENT EXPERIENCE WITH VRBO WAS APALLING, MY COUSINS FROM ENGLAND RENTED A PROPERTY IN LONG BEACH, NEW YORK FOR A FAMILY REUNION. UNKNOWN TO US SHE HAD A PROBLEM WITH A NEIGHBOR WHO DID NOTHING BUT CALL THE OWNER WITH COMPLAINTS ABOUT THE PROPERTY AND FELT THAT THE PROPERTY WAS IN DANGER, WITH THIS THE OWNER EVICTED MY COUSINS. VRBO DID NOTHING TO FIND ACCOMODATIONS FOR THESE WOMEN THEY WERE TOLD THERE WAS NOTHING THEY COULD DO AND WERE NOT RESPONSIBLE FOR A REFUND OR ANOTHER PLACE FOR THEM TO STAY. PLEASE BE AWARE OF THIS WHEN BOOKING THROUGH VRBO (HOME AWAY) ESPECIALLY TO ANOTHER COUNTRY, IF I DID NOT LIVE NEARBY THESE WOMEN BE BE HOMELESS. PLEASE BEWARE... YOU HAVE NO RIGHTS... Read More

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Wayne C
9/27/2019
I've had an unfair experience recently. We stayed at a Panama City Beach (Top of the Gulf) unit last week. I voiced issues when I first arrived. I then wrote an honest review when we left. The owner did not like our review and decided to trash me by giving me all one star ratings as a tenant. My review was honest. Hers was revenge. Since this can impact me financially, I am not happy about it. Is there a way to get the rating removed?

D
Deborah L
9/9/2019
I am an owner with a property listed on VRBO. They 'incorrectly' listed my home (and several others) in their site search criteria under a neighboring upscale community. We were unaware of this issue until a renter brought it to our attention. This renter relied on VRBO's search criteria thinking they were renting a home in this community. When arriving at our home (located in a different community) they were upset and posted a negative review as 'if' we as owners had falsely listed our home this way. VRBO has been asked to fix their error (they haven't). They have been asked to remove review against our home for their issue (they haven't). They have been asked to reach out to this... Read More

cbaj1963
9/7/2019
I wanted to book a pace in Sydney quoted at $110usd p/n. When hitting the book button the rate jumped to $160usdp/n. Why? This happened with all properties I looked at. My stay was 8 nights so I thought an apartment would be a better option to a hotel. I'll never recommend this site to anyone.

Gil M
8/2/2019
I had a MISERABLE stay, due to the fact that one of the beds in the unit was OVER 40 inches tall. My wife and I had to sleep on the floor, which caused me extreme pain in my back. I am seeing a doctor for the pain at a cost of over $200. I am NOT happy, since I was NOT able to do anything in Lake Tahoe, I could not stand for long periods or walk, so my stay consisted of watching t.v. in the unit for the WHOLE FIVE DAYS, because of the pain! THIS SITUATION RUINED MY STAY and I have NOT heard from VRBO, TURNKEY (who was the manager of the unit) or the OWNERS!!!! I would rate this LOWER than a ONE if I could!!! The t.v. did not work for two days, until they sent a repairman! Terrible visit!

antonioandjan
6/29/2019
40012 County Road 19 Deer River, MN Shady Shore Resort Very disappointing experience. The pictures of the cabins were deceiving. There were no TV's as pictured in the photos. There were hardly any electrical outlets!!! No sink in the bathroom. All hand washing, tooth brushing, and face washing had to be done in the kitchen sink. Only one mirror in the entire cabin. The screens had holes and tears. Other people had stuffed paper towels in the holes to keep bugs out. Found a container of decomposing fruit in the refrigerator. We had to ask for a coffee pot when we arrived. There was a paddle boat, but it was full of bugs and spiders, as were the boats that came with the... Read More

Ray T
6/2/2019
I don’t agree. The number of reviews per property on vrbo is paltry even at the lowest of occupancy rates. Odd since it’s not exactly an inexpensive purchase and renters are heavily encouraged to post reviews. Perhaps because a bad review will effectively get you banned by other property owners. Given that honesty on one property could easily get me banned on others, I choose never to leave reviews. And I suspect others feel the same way. My experience with vrbo is some, perhaps many, property descriptions are so inaccurate they border on fraudulent. Appliances don’t work. Hot tubs don’t work or are shut down, the property is filthy as the main criteria for a cleaning company is... Read More

S
Sherry
10/22/2018
I recently stayed at a place in VT, the pictures clued me in that this would be a great place. On the Lake with a beautiful view from the kitchen window, great sunsets, mountain views, a fireplace/stove on the water for a cook out and assessable for the elderly. The owner had mentioned a mouse may visit and a sider may come visit...but I thought we are in the woods this will happen. Once booked, We were asked to bring our own sheets and towels. ( which there had been a review that the sheets were dirty when the arrived, and one of the landlords comments was they are on septic so not always easy to get to laundry. ) I got there the home was musty, the dust build up on the blinds and... Read More

Lily W
8/2/2018
My friends and I booked at 5 bedroom house with VRBO in December, 2017 for a wedding in August, 2018. Everything was paid in full and confirmed. 48 hours before we were due to arrive, VRBO contact us to let us know that there was a glitch in their system and the people currently renting the property had extended their stay so the house was no longer available. The offered us a 4 bedroom house from Saturday - Tuesday instead and not comping anything. We all arrive Friday morning for the wedding and now have nowhere to stay. All of the hotels are now exorbitantly expensive. I would stay away from VRBO at all costs - they do not honor reservations book 7 months in advance.

Top Rated
Our Partner
  • More than 2 million house rentals worldwide
  • Inquire on 3 or more properties for greater chances of booking
  • Cancellation and damage protection provided
  • Book through VRBO mobile app
  • Over 25,000 pet-friendly properties available
  • Broad list of properties that include free baby and kid amenities
  • Book with Confidence Guarantee
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