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VRBO Vacation Rentals Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
110 Customer Comments & Reviews - see all comments
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VRBO is a travel search engine which is a registered trademark of HomeAway.com. It offers information on over 2 million house rentals worldwide with more than 25,000 pet-friendly properties to choose from. It also provides detailed listings on properties such as those with free baby and kid amenities.

Services and Features

VRBO makes searching for a vacation rental simple by letting you enter a destination and travel dates. It also has search filters which lets travellers narrow down results. Travellers can inquire on 3 or more properties which increases their chance of booking. It also has a “Book it Now” option to select a listing.

The company ensures that the money spent vacation is covered with its Cancellation and Damage Protection. This covers non-refundable refundable trip costs in case customers need to cancel their trip due to selected reasons. Typically, vacation rental payments become non-refundable 30 to 90 days in advance of the arrival date. With Cancellation Protection, consumers can insure their trip cost of up to $50,000 if they need to cancel and reimburse due to covered events such as flight cancellations, mandatory evacuation, job loss, injury, sickness, and more.

Damage Protection helps travellers be protected against expenses incurred due to accidentally damage a vacation rental property. This can reimburse travellers if their refundable damage deposit is withheld due to a covered loss. Coverage is offered starting from $59 up to $1,500 with no deductible.

Accommodation

Single Family Style Home

✔

Condominium

✔

Town Home

✔

Cottage

✔

Villa

✔

Apartment

✔

Website Features

Instant Booking

✔

Loyalty Programs

✗

Social Media Integration

✔

Visual Calendar

✔

Currency Setting

✔

Language Setting

✔

Client Information Management

✔

Mobile App

✔

Search Filters

✔

Predictive Search

✔

Favourite List

✔

Property Galleries

✔

Google Map Integration

✔

Simple Checkout

✔

Website Fees

Guest Fees

4% to 9% of rental amount excluding taxes or deposits

Host Fees

$349 a year

Listing Fees

Not Stated

Payment Options

Credit Card

✔

PayPal

✔

Mastercard

✔

Amex

✔

Visa

✔

In-Person

✔

Support

FAQs

✔

Community Forum

✔

Knowledge Center

✔

Customer Reviews

✔

Phone

✔

Vacation Rentals at VRBO

VRBO has a wide variety of vacation rentals and accommodations including kid-friendly and pet-friendly properties. It also offers Cancellation and Damage Protection for non-refundable trip costs for covered reasons. VRBO also promotes travel confidence by giving added protection through Security Deposit, Emergency Rebooking, and Comprehensive Payment Protection.

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110 Customer Comments & Reviews

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Oliver
7/10/2020
Had to cancel my trip. Since I expected something like tat, I booked a house with a longer free cancelation policy. Now I just cannot cancel since VRBO removed the cancel button and the chat is hardly available. Even after I got through and they said that they would cancel, it still shows my reservation still standing. If I get in touch with the property manager (another company, VACASA), they want to keep nearly $500 as booking fee - although nothing like that is mention on the VRBO page. Did not try this yet... Edit Delete Share

R
randy h
7/7/2020
do not use this company misrepresents properties and then will not respond on chat when trying to contact for canceling or refunds rating 0

Ed C
7/5/2020
One Star Rating: In late June 2020, , our experience doing our stay at the property (Vrbo Property # 283733) and (Vrbo Reservation# Reservation ID#: HA-7CZYBJ) was fine, we enjoyed the house, the property and the beach, however, three days after we returned home, we received an accusatory e-mail from the owner, Margaret Palau, alleging that we broke the washing machine, left water damage, and that we left sand everywhere. These were false accusations and she did not even present any evidence, including not sending any pictures, nor did she give us the due courtesy of even asking us questions about it, through a telephone call, just a terse brief personal e-mail, and she did not even... Read More

C
Colleen
6/17/2020
Wow this is my 1st experience with VRBO and it is awful. Mainly the response and attitude of the property manager in responding to my questions about cancelling due to Covid issues. We booked only a month out and of course had to pay in full but then issues started to arise so I reached out and it went downhill from there. At one point the prop manager said "Covid is all over the world and we as a country have been living with it for 4 months. The country is opening, AZ is open. You and your family had every intention of coming out here even with Covid-19 still being around. I am not sure what is changing now." WOW... 1st and last time dealing with them. Customer service is so important... Read More

J
Julie P
6/4/2020
My husband and I have had multiple properties listed on VRBO over the years, and they were great. Unfortunately, things changed in the last two or three years. Their new fees for the traveler AND owner (annual and per booking) are high...which means as an owner, I am forced to charge my customers more. Not only that they keep your money until AFTER the renter arrives. So if I have a renter that reserves a year in advance, VRBO hangs onto the money the renter has paid for a year. Customer service is in another country, so it is hard to understand them.

acgbassman
5/31/2020
You guys suck. Refunds from deposits can and should be refunded within days not 1-2 months. I will pass on my disgust to all my friends and family and search the web to leave bad reviews on every site I can find. You are keeping the money just to wheezle a few more dollars by holding on to it in your bank. Not cool!!! Signs of a bad company.

E
EVH
5/16/2020
Their response to the COVID-19 pandemic is appalling and their "customer service" during this time is a joke. Instead of stepping up and giving customers affected by the COVID-19 pandemic full refunds, like their competitor Air BnB did, HomeAway/VRBO just threw their hands up in the air and said "Take it up with the property manager." Guess what the property manager's response was? Money ruled over common decency. If you book with HomeAway/VRBO you will get no support from them at all. Customer service is awful, the billing department is awful, policies are asinine. I will NEVER do business with these crooks again. Head my warning, and that of many others, and stay far far away... Read More

C
Carol J
4/6/2020
Just like most of the reviewers here, we had a horrible time with customer service; cancelled on short notice and when we rebooked (our next mistake) and had to cancel because of COVID-19, they said they would refund (based on their policy) but simply never did. They are betting on people forgetting to follow up. 5 phone calls later... still no refund. They are dishonest. Please, save yourself the hassle of this company. Terrible customer service, no ethics. I wish this could be lower than a single star.

K
Karl A
4/3/2020
VRBO has problems with the transparency of the total financial transaction and to make any financial corrections very slowly. VRBO doesn't disclose upon reservation how long it takes to refund your deposit. Also, there is a charge for damages. However, there isn't any explanation of why you have to obtain damage insurance and leave a deposit. If there is any problems with the original property selection and must be changed this becomes a nightmare. We still haven't received initial deposit from original property or the actual property we stayed in. VRBO customer service representative's continue to re-read notes of case or claim in an effort to resolve your issues and pushing... Read More

Mike W
4/1/2020
Booked for house on 20 Mar and cancelled same day due to Beach and Harbor closure with COVID-19. Was told by owner and customer service there would be a 100% refund. It has been 11 days and No refund! Beginning to feel that Home Away/VRBO are a Fraud!!

Top Rated
Our Partner
  • More than 2 million house rentals worldwide
  • Inquire on 3 or more properties for greater chances of booking
  • Cancellation and damage protection provided
  • Book through VRBO mobile app
  • Over 25,000 pet-friendly properties available
  • Broad list of properties that include free baby and kid amenities
  • Book with Confidence Guarantee
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