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CSA Travel Insurance Review


ConsumersAdvocate.org Rating: 3.4 / 5 (Very good)
113 Customer Comments & Reviews - see all comments
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CSA Travel Insurance is owned by Europ Assistance, a company that specializes in emergency assistance services.

CSA Travel Insurance is based in San Diego, California and was started in 1991.

The company mainly offers two types of travel insurance that covers basic items such as trip cancellation, interruption and delays.

CSA Travel insurance optional items include rental coverage and trip cancellation for any reason with its Custom Luxe plan.
 
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How is CSA rated?

Breakdown

3.5/5
Coverage
3.5/5
Extra Benefits
3.0/5
Financial Strength
3.5/5
Price & Reputation

Overall Rating: 3.4 / 5 (Very good)

CSA Travel Protection is one of the leading travel insurance providers in the industry, despite their average financial ratings.

One of the features unique to their plans is their Consult a Doctor service, that puts customers in touch with medical professionals, no matter where they may be.

They offer a wide array of affordable coverage, and their ample array of service providers across the globe ensure that their customers will find the help they need during their travels.

CSA Plans & Coverage

Coverage - 3.5 / 5

CSA Travel Protection offers two coverage plans: Custom and Custom Luxe.

Their basic Custom plan covers the essentials, at good limits, whereas the Custom Luxe also includes generous plan maximums, and a large array of extra features, such as car rental coverage and supplier default.
Available Plans
Comprehensive
Trip Cancelation/ Interruption
Medical
Baggage
Accidental Death
Group
Trip Cancellation/Interruption Coverage
Injury/Illness/Death of Traveler
Natural Disaster at Destination
Terrorism/Evacuation at Destination
Emergency Medical and Emergency Transportation Coverage
Doctor, Hospital, or Other Licensed Provider
Emergency Medical Evacuation/Repatriation
Baggage Coverage
Lost/Damaged/Stolen
Baggage Delay Coverage

Emergency Medical Coverage Details

Emergency Medical Pre-Existing Condition Coverage
Maximum Emergency Medical Reimbursement
$250,000
Maximum Emergency Medical Evacuation Reimbursement
$1,000,000

Baggage Coverage Details

Maximum Baggage Reimbursement
$2,000

CSA Financial Strength

Financial Strength - 3 / 5

CSA is underwritten by Generali, an Italian insurance company founded in 1831, and the second largest insurer in the world by revenue in 2010.

Despite the long history of their parent company, CSA itself has standard financial ratings with A.M. Best and Moody's.
Underwriter
Generali
Moody's Financial Rating
Baa2
AM Best Financial Rating
A

CSA Price & Reputation

Price & Reputation - 3.5 / 5

CSA Travel Protection enjoys an excellent A+ rating with the BBB, notwithstanding their 45 negative reviews.

The company has shown willingness to consistently address customer complaints and give feedback on any issues, which generally have to do with the fine print on their contracts.
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
45
Date Collected
2018-01-16

CSA Customer Assistance Services

Extra Benefits - 3.5 / 5

CSA Travel Protection offers 24 hour global support and a large array of assistance services, including eyeglass and medication replacement, return travel arrangements, emergency cash transfers, and identity theft resolution services.

With more than 108,000 service providers worldwide, CSA's assistance is never more than a phone call away.
24/7 Support
Mobile App

Travel Assistance Services

  • Return Travel Arrangements
  • Rebooking
  • Lost Baggage Search
  • Lost Passport/Document Assistance
  • Emergency Cash
  • Translation Services
  • Legal Assistance Referral
  • Roadside Assistance

Emergency Medical Assistance Services

  • Physician Referral
  • Emergency Medical Case Management
  • Arrange Medical Payment Where Available
  • Emergency Prescription Replacement
  • Eyeglass Replacement Assistance
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2 More

Concierge Assistance Services

  • Restaurant/Event Referral and Reservation
  • Ground Transportation Recommendations

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113 Customer Comments & Reviews

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C
CATHY F
5/20/2018
I got this insurance back in September and found out I had cancer in Dec. Our cruise was in May and my flight was on May 13th. My last Chemo was on May 4th. My doctor filled out all the forms stating I would be too weak to travel and sent it in. this was going on for months back and forth with them. They decided that it wasn't a good enough excuse and never refunded my money. I will never get this insurance again. What a ripoff. I hope they are very happy with themselves. And after spending $2500 in Dec and again in January I couldn't afford to go anyway. Lucky the cruise company refunded my cruise fare right away. But be advised Not to take out this insurance.

J
J. P
7/28/2017
I will never use this company again! I had a totally legitimate claim on the rent I had paid for one week at a cottage in Maine, but had had to cancel due to an injury I sustained during a "simple" surgery. CSA denied my claim, on the grounds of my injury being a "pre-existing condition". I would warn other people to stay away from CSA -- I've now wasted $100 on the insurance I bought from them, on top of losing the full $1300 I had paid to rent the cottage.

T
Thom G
5/31/2017
Bought CSA last year for Mexico and would use again. CSA paid our claim quickly.

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