Trupanion Pet Insurance Review
Trupanion (NYSE: TRUP) is a self underwritten pet insurance company based in Seattle, Washington that sells pet insurance for dogs and cats. Founded in Canada, the company expanded into the United States and Puerto Rico in 2005. Trupanion offers policies that cover your pet i f they get sick or injured, and also covers additional items like prescription pet foods, orthotic devices, and carts.
ConsumersAdvocate.org Rating: 9.6 / 10 (Excellent)
276 Customer Reviews - see all reviews
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I have been a Trupanion customer for seven years - beginning when my dog was 2 months old. In late Jan/early Feb I changed my email, phone number, and address. Every now and then I would skim through my old email account to see if there was anything of importance. One of those times was Fri, June 10th. That's when I noticed an email from Trupanion dated May 15th notifying me that my policy was cancelled. I immediately contacted Trupanion and asked that my policy be reinstated. The representative advised me that it could not be reinstated and that I would have to re-enroll at a much higher cost. I mentioned that the policy hadn't even been cancelled for a full month and he said it... Read More
New York, New York
I have found that Trupanion can be a helpful provider, but when they make a mistake--as they did once with me--it took me several months of repeated calls and emails to have them redo their paperwork, despite the fact that a clerical at Trupanion had miscoded some paperwork. Had I not persisted, I would have paid hundreds of dollars. Just last month they raised my premium 35%--when I telephoned to inquire, I was told this was based on my dog--an English Springer Spaniel, age [she's 8] and the cost of vets in my area, New York. In fact, office visits at my vet have not gone up. I have yet to be given an honest and credible explanation for this significant increase. When they're good,... Read More
San Luis Obispo, California
Trupanion has proven time and time again to be a great partner in keeping our Stella healthy and happy! It is key that we continue to work on prevention with our little girl and Trupanion has supported us the entire way. Claims are easy, paperwork is quick and turnaround is amazing. I hope they add "people" insurance soon. I'll be the first to sign up.
The person with whom I worked (Brian) was extremely helpful and could not have been nicer. My checks arrived immediately. I highly recommend this company and am very pleased that I have insurance with them.
Malverne, New York
One of the best thing I every did for myself and my puppy was to get Trupanion Pet insurance. Whenever my puppy goes to the vet, a bill is submitted to Trupanion, and if anything such as tests, medications, etc, is related to her medical condition, I receive a reimbursement check within days. Wellness visits and regular immunizations are not covered. Prior to the puppy I have now, I had a rescue dog that lived to be 16 1/2 yrs old. In all those years, she only went to the vet once a year for her annual shots & check-ups. But when I got my puppy, the vet discussed the insurance and despite reservations, I took out the policy. The best thing I ever did and I tell everyone I know who has a... Read More
My eight month old puppy needed surgery and my veterinarian's front desk took care of my claim and deducted what Trupanion was paying. It was the easiest claim process I've ever experienced with any insurance company! I highly recommend Trupanion!
I'm grateful to the helpful staff of Trupanion for making such a stressful time, for my dog Mattie and, I much easier. Prompt service is awesome. Mattie is my best buddy and am glad that with Trupanion I could afford to get him the vet services he needs. Thank you!
Wellesley Hills, Massachusetts
I have had a great experience with Trupanion. My dog has been sick for about two months. It took over a month to diagnose his cancer after many diagnostic scans and surgery. Its very easy to scan the receipts and submit the bills to Trupanion for payment. They have acknowledged receipt of the claims within 24 hours, and I have received payment within a week or so. Their prompt response has taken worry over the large cost of my dog's treatment out of the equation, so I can concentrate on caring for him. I highly recommend Trupanion.
At the worst time in my life, Trupanion was there for me! They took care of everything. When people tell me how crazy I am to have insurance for my pets, all I have to say is you have no clue how truly wrong you can be. Me experience with my suddenly deathly ill boy and all the support and help I got through Trupanion has made me a client for life. The Ease of mind and support you get is worth every penny. Thank you is not enough!
Trupanion does what they say they will do. They do it quickly with no hassles!!. Never had a bad experience.
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