Petplan Pet Insurance Review

Rating: 8.9 / 10 (Excellent)
242 Customer Reviews - see all reviews
Disclosure: We receive advertising revenue from this partner. Learn more.
The original Petplan was founded in the UK in 1976. It's US affiliate, Petplan Pet Insurance - North America, was launched in 2003 and based in Philadelphia. The company is recommended by the Humane Society of the United States and offers comprehensive accident and illness coverage for cats and dogs.

How is Petplan rated?

Breakdown

10/10
Coverage
10/10
Benefit Limits
10/10
Deductibles
10/10
Reimbursement
9/10
Claims and Service
6/10
Pricing
8/10
Enrollment

Overall Rating: 8.9 / 10 (Excellent)

Petplan ranks highly with us chiefly because of the comprehensiveness of coverage, and flexibility in customizing deductible/reimbursement percentage/benefit limit combinations. In light of this, the customer is afforded a high degree of leeway to mix and match to get the right premiums and coverage options for their situation.

Petplan Coverage

Coverage Specifics

Pets Covered
Dogs
Cats
Coverage Types
Medical
Vet Selection
Unrestricted
Out of State Coverage
Commercial Pets Covered

Coverage - 10 / 10

Petplan offers extremely comprehensive coverage in comparison to the other companies we rate. They handle all accidents and new illnesses without restrictions for hereditary or congenital conditions, as well as medications, advanced testing and hospital stays. Also, all non-routine veterinary exam fees are covered in all plans, including at emergency & specialist hospitals. Finally, Petplan has the most comprehensive coverage of dental injury and treatment of periodontal disease.

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental
  • Dental Illness

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications

Reimbursement & Maximum Benefit Limits

Reimbursement - 10 / 10

Like all the leading pet insurance policies today, Petplan will pay a pre determined percentage of your actual veterinarian bill after you have met your deductible. The percentages available are 70%, 80%, and 90%.

Benefit Limits - 10 / 10

Although Petplan doesn't offer across the board unlimited coverage like Healthy Paws, it does the next best thing by being the company that allows you the most flexibility in choosing and annual benefit limit. Petplan's annual limits can be set at $2,500, $5,000, $10,000, $15,000, $20,000, $25,000 or unlimited. This can be advantageous if you research the types and costs of conditions your particular breed is susceptible to, and combine it with the cost of treatment considering your area.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
90%
Benefit Limit Types
Annual
Unlimited

Claims, Service, & Deductibles

Claims and Service - 9 / 10

Petplan is one of the only pet insurance companies to specifically state a claims payout timeframe in its terms and conditions -- 30 days. To file you must first print out and sign the personalized claim form, and either fax, email, or mail it with the relevant receipts and invoices for treatment. Petplan also gives you the flexibility of submitting this information through its app for Android and iPhone.

Deductibles - 10 / 10

Compared to other providers, Petplan offers a very flexible deductible schedule as well, allowing customers to choose deductible levels anywhere between $100 - $1,000. If you have the wherewithal to meet a higher end deductible, it is going to translate into lower monthly premiums. However, Petplan operates a per condition deductible. So you'll have to take into consideration you will be paying the full deductible for each separate condition.
Advertised Response Time
5 days
Claim Form
Mail
Email
Fax
Online Portal
Mobile App
Deductible Type
Per Condition Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$1,000

Pricing: How much does Petplan cost?

Starting Monthly Premiums

Dogs
$29.16
Cats
$18.19
Rate Details: Annual Deductible: $1,000, Benefits Cap: $5,000, Reimbursement Model: 70% of Actual Cost

Pricing - 6 / 10

Petplan offers competitive pricing that is pretty much industry standard and in line with what you might expect of comparable plans. The company also offers discounts for registration online, as well military personnel or medical service pets.
Available Discounts: Wag-worthy 10% discount for veterinary professionals when they enrol online (5% veterinary professional discount + 5% online discount)

Enrollment

Enrollment Age & Waiting Periods

Min Enrollment Age
6 weeks
Max Enrollment Age
8 years
Illnesses Waiting Period
14 days
Free Look Period
30 days

Enrollment - 7.5 / 10

Petplan allows enrollment for dogs and cats as young as six weeks. Also, unlike most companies the company does not have an upper age limit so older animals can get covered as well. There is a one time $25 enrollment fee. Accident coverage begins 24 hours after enrollment, but there is a 14 day waiting period for illnesses. Petplan may ask for medical records, but they are typically not required for enrollment.

Company Profile

Full Name
Petplan Pet Insurance
Company Website
Headquarters
3805 West Chester Pike, Suite 240, Newton Square, PA, 19073
Mailing Address
3805 West Chester Pike, Suite 240, Newton Square, PA, 19073

Top Rated
Our Partner
8.9 / 10
  • Comprehensive Coverage (includes vet exam fee!)
  • Flexible annual reimbursement up to Unlimited
  • Choose Annual Deductible from $100-$1,000
  • 24/7 Customer Service – top rated, always available
  • Use any veterinarian in the US or Canada
  • Fast, paperless claim reimbursement via Petplan App
  • 10% Online Discount & Free Barkbox Offer

Latest Petplan Reviews

6.52
Based on 242 Reviews from Petplan customers
Loading Reviews ...
Bianca D
Glenolden, Pennsylvania

9/18/2017
I am so thankful I have Petplan for my dog Zoey, who unfortunately has an ongoing issue that Petplan is covering. She also recently has been limping and has been to the vet twice for this and we're still unsure what the cause is and Petplan has covered the expenses for this as well. I recently submitted four claims for both the ongoing issue and limping and when I realized my claims were taking a little longer than usual to be completed, I contacted Petplan and spoke with Gina. She made sure I didn't have to wait much longer for my claims to be completed and she notified me that they were done the day after I spoke with her. Thank you Petplan and Gina!


Betsy E
Orlando, Florida

9/15/2017
Petplan has been a great Insurance for my 2 Pugs over the last 6.5 years. They recently had Dental surgery ( both dogs) by a Board Certified Dentist and I was unsure if Petplan would pay. I spoke to 3 awesome reps many times, Blair G, Simone and Tami R ( I seemed to need to call daily for about 2 weeks) my claims were expedited ( without me having to ask) and we got reimbursed almost $4000 within about 10 days. My one pug didn't handle the surgery very well and Petplan paid for a specialist and ER visits, no problem. I recently talked to Blair again and she really cared about my dogs and remembered them, asked how they were. The claims representatives are a big plus for me, they helped... Read More


Deby R
The Bronx, New York

9/10/2017
I just renewed our 3 dogs coverage with the help of Regina B. She was not only friendly and courteous but she also did everything she could to keep our premiums as low as possible. Regina also checked on a claim that I had submitted for one of our dogs knee surgery and expedited so we could receive payment soon. I truly appreciate the kindness and consideration shown to me as a consumer. Thank you Regina!!


T
tnoblett00@aol.com
Hampstead, North Carolina

9/6/2017
After having a very allergic rescue cocker whose medical bills reached 6K the first year, I made the decision to make certain that when I had another cocker, I would have pet insurance. I asked several pet owners which company they used, and every one of them used Pet Plan. I got a new puppy and got Pet Plan insurance. Best decision I ever made. She is more allergic than my last cocker, and as a result has had some medical issues that were very expensive. My claims have been handled expertly, promptly, and few have been declined. The $48 dollars a month is the best money I spend. I now can give Aggie May the care she deserves, and the 10K cap per year, per condition is more than... Read More


L
Lori
Butler, New Jersey

8/29/2017
I’m thankful for Petplan insurance. I have 3 rescues and Petplan has helped me give my furbabies the quality care they deserve. Insurance is something you pay for and pray you never use. You have to pay for car insurance and chances are you’re never going to file a claim. Cable TV/Internet and or cell phone bills cost more than pet insurance. Petplan also pays for medications and tests. My Daisy is diabetic and Peggy Sue has Cushings and renal failure costing hundreds of dollars monthly for life. You won’t tuck away enough money to cover the unexpected. Filing a claim could not be easier with the Petplan App., answer a few questions, date, amount, pet’s ailment, take a photo of... Read More


G
Gellonuts@yahoo.com
Fremont, California

8/24/2017
PET PLAN IS RIDICULOUSLY EXPENSIVE!


K
Kathy K
Philadelphia, Pennsylvania

8/24/2017
I have been with Petplan Pet Insurance for several years now. Just recently in the past year and a half my yorkie has experienced pancreatitis which led to exocrine pancreatic insufficiency and diabetes. Without Petplan I am not sure I would have been able to get the best treatment for my baby. They are awesome. Turnaround time for claims is so quick! When your pet is ill, the last thing you should be thinking of is how to pay for meds, tests, visits, etc. Petplan has given me peace of mind.


Cheryl L
Pompano Beach, Florida

8/23/2017
My three fur-babies have been insured with Petplan since they were puppies. They are now 12, 10, and 10 years old. I have not had to use my insurance until recently when one of my dachshunds Gracie was diagnosed with mammory cancer. She needed 2 operations since the lumpectomy did not work and she needed to have the whole line of memory glands on one side removed. Thank goodness she's doing great and needed no chemotherapy. Petplan is a lifesaver to me knowing if ever my babies get sick their treatments will be very affordable for me. I put the claim in for Gracie and received a check in the mail within two weeks. Everyone I've spoken to at Petplan were so nice and always asked how... Read More


D
Denise D
Brooklyn, New York

8/22/2017
I love PetPlan, but the premium increase is becoming way too costly. I have had two claims and I do understand that premiums rise. I even called to see about increasing my deductibles and co-pays, but the savings were minimal at best. I work in the insurance industry so I get how it all works. I was advised that the new underwriter is not allowing changes until you are a customer for three years. I insure 5 cats and want to add a 6th. I am sorry to say that you are going to lose a customer.


Toni B
Huntington Beach, California

8/12/2017
I have had PetPlan Insurance for 9 years. I have never had a claim, but have renewed my insurance with the staff direct every year and they are wonderful, Gina Blair was outstanding and Tammy and all the other staff are very knowledgeable and very helpful. I won;t claim they are the most competitive rates, they were the best when I first purchased 9 yrs ago, but rates have been raised after 3 yrs at least 40% each year with no claims, so if I was to purchase again I would have to make an assessment of their costs. Pet insurance is very expensive as is our pets care, but it is an investment for the health risks we face with our pets. Hope I never have to use it, but I know Pet Plan will... Read More

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Hi Toni, thank you for choosing Petplan for your family for all of these years. Please email us at socialmedia@gopetplan.com if you would like us to take a closer look at your policy to make sure you are taking advantage of every option to reduce your monthly premium. In many cases the ability to customize your policy can result in reducing the cost.

A
Adrienne
Reserve, Louisiana

8/11/2017
PetPlan is the best, and so easy to work with! We have submitted quite a few claims this year, and we have a check in the mail within two weeks of submitting a claim, no questions asked! Filing a claim is so easy to do online. We were undecided on whether or not we should get pet insurance when we got a puppy, but we are SO glad we went with PetPlan. I recommend it to everyone that has a pet!

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for your support Adrienne, we're honored!

K
Ke S
Seattle, Washington

8/7/2017
Petplan is a total life saver! I have two Alaskan Malamutes and I had their insurance through Petplan for two years. Until now, I am 100% satisfied with Petplan insurance service, I think in some circumstance, Petplan is better than my own human insurance plan. My dog, Sugar, has unspecified allergy since last year, we visited multiple general vets and dermatologist, had several exam and surgery, and Petplan backed us up! I would never find the right dermatologist for Sugar without the help of Petplan. Not to mention the bill for sedation and reverse in every surgery (that's quite a bit for a dog over 100lbs), Petplan got you covered. All you need to do is take photos of your invoice... Read More

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Ke Shi, thank you for taking the time to post your review. We are so glad you are happy with the care we provide to your family.

K
Kate T
Littleton, Colorado

8/4/2017
n March 26, 2014, I met my best friend at the local shelter. Riley Coyote is the spunkiest, happiest American Eskimo pup. This past Spring, Riley fell and broke his arm. What I had thought was a clumsy move turned out to be bone cancer. And worse, it had travelled. In a matter of days, we were talking amputation, x-rays, chemotherapy. My head was spinning. We went through all the treatment. When things started to calm down, I remembered I had bought pet insurance. Now I am a human surgeon, and I am quite weary of insurance companies. I was not sure how this was going to go. Were they going to make it very difficult to get compensated? Was there a lot of fine print that would... Read More

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for your support Kate! We're honored that you chose Petplan to protect your sweet pup Riley. We understand the care your boy needs and will be there for you when you need us most.

Shirley H
Gulfport, Mississippi

8/4/2017
Excellent customer service. Mobile app vet easy to use. Highly recommend.

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for your review Shirley. We're glad our mobile app makes processing claims easy.

J
Jo-Ann
West Chicago, Illinois

8/4/2017
My cockapoo has been insured by Petplan since she was a pup. We found out she had a serious condition caused by her rabies vaccine. Petplan has covered all her treatments by a dermatologist and everything since. Claims are always processed quickly without hassle. I would recommend to anyone getting a new pet. Now that my dog is 10 years old, the premiums are high for top of the line coverage, but we get out money's worth.

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Jo-Ann thank you for taking the time to post your review. We are honored you chose Petplan for your family.

Susan L
New York, New York

8/2/2017
I have been very happy with PetPlan insurance. I got it when I first brought Tyler home as a puppy. I knew I never wanted to not be able to have a medical test or procedure done because of cost so I signed up. We used it sporadically for a few years but when Tyler was 6 he experience seizures. We raced to the vet who sent us to a neurologist, who ordered an MRI. I was scared to death. I had enough to worry about with his health much less worry where the money would come from to pay for tests and treatment. We got a diagnosis and Tyler is on medications and needs to have his bloodwork done every few months for a pheno level and to see the effect on his liver function. He also sees his... Read More

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for taking the time post your review. We're so glad to be there for your family when you've needed us the most.

Debbie L

8/2/2017
We signed up our rescued Maltese mix dog, Ziggy, when we got him five years ago. We've made several claims, all of which have been handled quickly and efficiently. Everyone I've spoken to at PetPlan has been exceptionally friendly and helpful - if only insurance for humans were such a pleasure to work with! Ziggy was just diagnosed with mitral valve insufficiency and will require care for the rest of his life. We are so grateful for the security of knowing that his ongoing care will be affordable.

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for taking the time to post your review. We'll be there for you and Ziggy for the rest of his life.

Aaron M
Boulder, Colorado

8/2/2017
We have been very pleased with PetPlan. I am impressed with the ease of submitting a claim online, and the service has allowed us to continue treating a difficult injury for our dog. Insurance always feels too expensive and I wish they'd cover more than 70% (but this could mean we need a different plan), but they have been responsive and understanding to each of our claims. For expensive claims, they even expedite the process and get us a check within a week. Overall, very happy with the service and grateful for their help.

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for taking the time to post your review. I'm glad we have been there for you when you've needed us the most.

M
Maggie M
Plano, Texas

7/29/2017
My three-year-old Chihuahua-Pomeranian mix, Dany, first became sick in late May 2017 and was diagnosed with pancreatitis. Two weeks later, she became sick again and could not stop throwing up. She spent several days at the pet hospital and was eventually diagnosed with Inflammatory Bowel Disease. The vomiting had severely damaged her esophagus, and shortly after she came home, she began regurgitating even soft food and could barely eat anything. In just a few weeks, her weight had dropped from fourteen pounds to less than ten, and it was impossible for her to gain weight. She had to have a feeding tube in order to get enough food. Two months later, Dany is slowing gaining weight again and... Read More

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Maggie we're honored you chose Petplan for your family. Thank you for taking the time post your review.

Penny S
Altamonte Springs, Florida

7/27/2017
It was very clear this time that my cat did not have any pre-existing conditions that would prevent the payment, as I have experienced in the past. They agreed to pay all charges, minus the $200 deductible which was fair. They agreed to pay within an hour of submitting the claims. There were initially some problems with their online submission process but they corrected it and I was able to do it all online instead of mailing it in, as in the past.

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for taking the time to share your experience regarding a recent claim you submitted to Petplan. I'm glad we were able to get the technical issue resolved so you could complete your submission online. We hope the treatment your kitty received is helping resolve the reason for your recent visit to the vet.

S
Sarah R
Medina, Ohio

7/26/2017
My husband and I have been with Petplan for over 20 years now both in the UK and in the USA. We have had many bears (dogs) during this time. We have been fortunate enough to share our homes, money, food, cars and sofas with the hairy critters but unfortunately two of our bears during this time have required many surgeries and treatments. Our last bear who is still living at home is Katie, she is a 10 1/2 year old Newfoundland. Over Katie's life time she has had five major surgeries which alone would have cost us over $10,000 which we would have struggled to pay if it wasn't for the insurance. Not once has Petplan ever come back to us and said 'Sorry, you are not covered', and for this we... Read More

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Sarah, we are honored that you have chosen Petplan for all these years to protect your family. We're so happy to be there for you when you have needed us the most.

M
Martha
Los Angeles, California

7/25/2017
I've had PetPlan for 2 years now and it is it time for the renewal. Policy premiums increased almost $400 while they decreased the reimbursement percentage. They no longer offer 100% reimbursement. Note, I have not filed any claims with them so not sure why the steep increase. My dog is 9 years old and in very good health. It's probably best to just save the premiums paid and use that for vet costs.

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Hi Martha, I understand why you would be frustrated with your premium increase. I would like to have a Petplan team member follow-up with you to explain in detail why your specific policy premiums increased. During this call we would also review options to reduce the cost for your policy going forward. In some cases we have been able to make changes that will reduce cost. Please email us at socialmedia@gopetplan.com with your policy number and I will have a team member call you today.

R
Ray

7/19/2017
Save your money. Pet Plan is a money pit of high premiums that go up every year. In year seven I now pay $1450.00/yr And I have had total paid claims over the 7 years of $250.00. Late last year their underwriter dropped them. The new underwriter is forcing me to go from $200 deductible to $500. And copay up to 30% from 20. People-- don't get taken in. Put a few dollars away per month in a pet fund and you'll be way ahead. I'm out several thousand dollars that I will never get back.

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Hi Ray, I understand your frustration and would like the opportunity to connect you with a Petplan team member who can take a closer look at your options to determine where we might be able to provide you a reduction in your monthly premium. Please email us at socialmedia@gopetplan.com and include your policy number to review your potential options.

A
adam
San Mateo, California

7/19/2017
PetPlan has been great for us. We're not sure how we would afford our dog's medical bills without them. The claim process is easy and quick. We have recommended PetPlan to friends and family alike. They are always easy to get a hold of on the phone to answer questions about the policy and coverage.

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for taking the time to post your review. We're appreciate your support.

J
Jenn D
Glen Mills, Pennsylvania

7/15/2017
Excellent customer service. I spoke to Gina yesterday when I called in for information on starting a policy for my new puppy. I called in with very little knowledge I am afraid, but Gina walked me through the plan and answered all my guestions (and there were a lot). Gina was very informative and super friendly. Thanks pet plan and Gina, I will be calling back ASAP to sign up my fur baby.

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
That is great news Jenn! We're honored you are choosing Petplan for your family.

J
Jesus T
Boonton, New Jersey

7/15/2017
PetPlan is definitely a top above A+ insurance with technology on its side, filing a claim is a breeze with the iPhone app. It only took me 5 minutes to file the claim and a few weeks to get reimbursed.

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for taking the time to post your honest review.

Jill A
Woodbridge, Virginia

7/14/2017
We have been with PetPlan for many years, and have insured a total of 6 dogs with them to date. They have always come through, through many different surgeries, medications, illnesses, etc with no issues. One of our current dogs just had FHO surgery and the reimbursement check arrived 3 days after I submitted the claim! They are currently covering his physical therapy. We are a multiple dog household, so we cannot afford to be without good pet insurance. I never want to be in a position that I can't pay for the care my animals need. They also have covered euthanasia, even when someone comes to the home. The care and concern shown by their staff even on social media, after an animal... Read More

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
We're honored that you chose us to protect your family.

D
Debra N
Buffalo, New York

7/11/2017
It has been an emotional 2017 with 5 my year old Bichon/Lhaso Apso. She woke up one morning in April and couldn't walk. She was immediately rushed to have an MRI and then surgery on her back. She was recovering well but recently had another episode of back issues. She was put on pain medicine and had such an adverse reaction she was back in ICU and almost died. The past two weeks she has been in and out of vets and it's been truly emotional. In April, I submitted all her surgery expenses to the insurance and had no issue. Again, this week I was able to get all my documents together and submit them without any issues. I've called PetPlan many times for direction on what to submit and... Read More

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Debra, thank you for taking the time to share with others your experience with Petplan. We are so glad you have received top-notch care from everyone you speak with here at Petplan. Thank you for your support, we're honored.

Courtney M
Winnipeg, Manitoba

7/11/2017
Fabrice is an excellent representation of customer service. He was clear, had great practical examples and walked me through the entire process. I really appreciated his patience with all my questions too. I am looking forward to this new relationship with Petplan!

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for posting your review. We're honored you chose Petplan for your family.

Lavinia P
Miami, Florida

7/6/2017
Best pet insurance ever. I never want to second guess healthcare decisions for my four legged family members - two rescues, a dog Lyla and a cat Gracie. They even cover behavioral problems which nobody really covers. Lyla, my now 14 year old Maltese, an ex puppy mill mom who I adopted when she was 8 years old, has battled cancer - if it wasn't for Petplan I would have had no help in dealing with the over 14k between surgery and radiation therapy. She has been cancer free for over three years now - thank you Petplan for helping me do the best for her.

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for taking the time to post your review. We're honored to be there for you when you've needed us the most.

C
Cari I
Ontario, California

7/5/2017
Since updating their policies in 2017, we have been extremely disappointed! The amount of money we pay and have paid over the 8 years of our dogs life vs what we get reimbursed is ridiculous. It's absolute robbery. Do your homework. Check other plans. As your dog gets older and is in more need of veterinary care, you pay more and get less back!! What kind of care is that??!!! I feel like the whole pet insurance industry is a complete joke. I also JUST learned of the veterinary professionals discount by reading this page. My husband IS a veterinary professional. I have mentioned this multiple times in speaking with PetPlan reps and not once has anyone told me there was a discount. Shame on... Read More

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Hi Cari, I'm sorry that we have not met your expectations and would like to have you speak with a Petplan team member to review your complaints and see if we can address your frustrations. Please email us at socialmedia@gopetplan.com and provide your policy number and phone number where we can contact you. As soon as I receive your email with your policy information I will be able to take action on your behalf.

Kyle K
, Illinois

7/3/2017
Our 2 year old chocolate lab had a luxating patella that required surgery to correct. PetPlan was very helpful in processing the pre-authorization (which was optional) and the final invoice claims. They promised to refund our costs within 30 days. 48 hours after submitting the final invoices through their mobile device, they e-mailed me letting me know a check had been cut and sent. Emily Briggs from customer service was extremely helpful in resolving my claim. She helped me process the missing paperwork and when I forgot to submit a couple claims, she submitted them for me when I e-mailed proof to her. I highly recommend PetPlan for your pet insurance needs.

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for taking the time to share your experience with Petplan with others, we appreciate your support.

M
Marg H
Hamilton, Ontario

6/12/2017
Having to pay up front, and getting reimbursement by Pet Plan kinda defeats the purpose of having insurance!!! A lot of people can't afford up front costs, especially if it's a sudden occurrence!! If we had the money to cover Vet bills, we wouldn't need the insurance!!

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Hi Marg, I'm sorry you are not happy with the reimbursement option that is standard for all of our policy holders. We do however work with vet clinics to pay direct as long as the clinic is willing to work with us. If you would like more information about this option please email us at socialmedia@gopetplan.com and I will connect you with a Petplan team member who can help you.

N
Nikki
San Clemente, California

5/29/2017
Emily was great and made the process of filing my claim very simple. She took the time to ask how my my puppy Hula was doing after eating a bee, and even made a personal follow-up phone call a week after we spoke to see how Hula was doing! Petplan has been great for my family. They have knowledgable and caring members on their team and it gives us peace of mind knowing we have good insurance coverage for our pets. This claim was over $1,000.00 and having Petplan made the emergency situation a lot less stressful. I highly recommend Petplan for pet insurance.

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for your review Nikki!

Melissa K

5/27/2017
I submitted my claims online and then called customer service two days later. Emily Briggs was absolutely amazing and such a wonderful help. She helped expedite Tucker's claims and I could not be happier with her professionalism and friendliness. She was a pleasure to speak with and I am so happy you have such caring service reps who truly care about our pets. A++++++++

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for your review!

Tamara B
Elmer, New Jersey

5/27/2017
Recently they have been nit picking everything I submit. And they refuse to cover issues that were only preexisting to being insured with them. I had heard bad things about them when I switched but had to learn my own lesson I guess.


C
Cathy H
Taunton, Massachusetts

5/23/2017
I have had Petplan insurance for 15 years for 4 different dogs, and for just 2 of my Golden Retrievers, who unfortunately had numerous health issues they have saved me well over $30,000. But thanks to great health care one lived a happy eleven years, and my eight year Golden is happy and loving life. Because of Petplan I never had to think twice about proceeding with a surgery or treatment, whether it was a simple cracked tooth that needed to be pulled or treatment for mast cell cancer. The new rates are a bit higher but still well worth it, even my German Shepard who is healthy, but has allergies her medication is covered. The staff is great to work with, friendly, helpful, claims... Read More

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for taking the time to share your experience. We're honored.

D
DF D
Aliso Viejo, California

5/22/2017
Petplan Pet Insurance will gladly take your money, but if you have a claim it is highly unlikely to pay, claiming it is a pre-existing condition. Had an insignificant mole on my dog 5 years ago. Decided to have a needle biopsy on it due to changes in the size of the mole, then Vet said we should remove it since it had some spindle cells in the biopsy. Thankfully it was benign. But Petplan did not allow the claim saying it was a pre-existing condition, even though the Vet sent a letter letting them know that when it was examined 5 years ago there was no reason to believe it was a problem and there were no issues. Do not buy their insurance, you are better paying it out of pocket then the... Read More

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
I'm sorry your recent claim was denied. If you would like us to review your recent claim in more detail please email us your policy number at Socialmedia@gopetplan.com and I will be sure to have customer service follow-up.

L
Laura

5/19/2017
This is the worst insurance ever!!!! They always have excuses to do not pay!!!!!! Do not waste your money

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Hi Laura, may I coordinate a phone call with you and one of our customer service representatives to see if we can correct the frustration you have with Petplan? Please email me at Socialmedia@gopetplan.com and I will have someone call you today.

J
Jessica
Jersey City, New Jersey

5/16/2017
My new puppy got sick in middle of the night, I was frantic and called in and spoke with Gina who was extremely comforting as she explained the claims process and even help me locate and ER. I never had a puppy before and had no idea they could be so much work. The fact that she was able to help me a my puppy is all I needed to be a loyal petplan customer. Thanks Petplan!

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for sharing your experience with our 24/7 customer service team!

D
DIANN L
Winston-Salem, North Carolina

5/16/2017
I was satisfied until contract renewal in 2017. Company changed underwriters. Awful premiums/deductibles for price; key clauses in policy changed. I would change if I could, but I have older pet with pre-existing conditions.

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Hi Diann, I understand your frustration and have asked our Customer Service team to contact you to see if we can identify options that will reduce your monthly premiums.

Celia H
Evansville, Indiana

5/16/2017
I agree with previous reviewers who stated that Petplan used to offer good insurance at a reasonable price and with decent coverage. No longer. As others have mentioned, the company has recently changed their underwriter; the result is that they are now offering policies with exorbitant rates and minimal coverage. I have been with Petplan for eight years and have requested non-renewal for the next year. My ten-year-old greyhound, George, and I will now go it alone. If you are considering this company, one word of advice: Don't.

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Hi Celia, I understand your frustration with your premiums recently increasing and would like to connect you with a customer service representative to review your policy in detail. In some cases we have been able to make recommendations that help reduce premiums. Please email us at Socialmedia@gopetplan.com so I may coordinate a call.

A
angela
Gilroy, California

5/14/2017
I have been with Petplan since 2009 and never had any issues with claims or reimbursements. My dog has had more than her fair share of evil foxtail surgeries as lots of foot related issues. Every claim was handled with ease and reimbursed within a short period of time. My customer service experience has always been The BEST and I think it should be, since you pay a high premium for coverage Unfortunately, with recent price increases my annual deductible soared beyond what I could afford and the new policy would result in paying more and getting less! I reluctantly had to rethink whether or not I could afford to stay with Petplan. I shopped around and did a lot of research. Eventually I... Read More

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for sharing your experience with customizing your policy to meet your budget! We are glad you gave us a chance to show you were there were options to reduce your premiums. Thank you for allowing us to protect your family.

R
rnassikas@hotmail.com
St. Petersburg, Florida

5/14/2017
RUN dont walk to get this insurance for your pup.....It will be needed sooner or later, I guarantee... This is the second time i have used Pet Plan. The first was for my beloved dog Cisco, who had no problems, til he did....and eventually died of a rare cancer for small dogs at 7 yrs old. Pet plan afforded me all the care wise could give and I know that Cisco was comfortable until the end. After recuperating emotionally I have tried again with my lil pup Izzy. Unfortunately she's got allergies and has had a round of pancreatitis. Pet plan to the rescue Again, in that I can get her all the help we need. I wouldnt be without it, ever......My pup is the love of my life and I can use my... Read More

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
We are so glad we could be there when you needed us most. We are honored you chose us for your family.

L
Lfprager@yahoo.com

5/13/2017
Pet plan is the best insurance program..Hands down. Not only is the customer service experience amazing the coverage for your for baby is phenomenal . They will work with you to make sure that your pet is covered within your budget, and that you have the peace of mind that you need to make sure you can care for your pets . The claim process is super easy, and they are very fast in reimbursing you. They truly care about your pet, and provide a stress fret/free support system! You couldn't ask for a better insurance company, and better protection for your pet

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for your review, we are honored.

A
Antonio G
Charlotte, North Carolina

5/12/2017
I would like to thank Emily Briggs of Petplan Insurance for taking care of the problem I had with my claim checks. Emily took the time to listen and rectify the issue and assured me that it would not happen again. Thank you Emily, you are a great asset to your company! Antonio G

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for acknowledging Emily for a job well done! And thank you for being patient while she got the problem corrected.

S
SAH
Salem, Massachusetts

5/5/2017
I put a review up in February and it looks like they took it down- class act as usual Pet Plan. I used my insurance over the last year for my 2 yellow labs, and PP doubled the price of my premium, swearing up and down it was not doubled because of use. Sure, OK Pet Plan....... My dogs needed PT. I called PP and asked them if I could go anywhere.... and on a recorded line, the PP representative said absolutely, I could go anywhere I wanted to, so I did. After submitting the claim they rejected it saying I did not go to a PP authorized provider. I explained the story to them how I did my due diligence before going to the place I went, and they didn't care. They told me they were going... Read More

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Hello, I wanted to clarify that Petplan does not have the ability to edit or remove reviews posted on this website. More importantly, I would like to follow-up on your claim. It appears you are overdue for a follow-up call from us. Please email us at socialmedia@gopetplan.com with your full name and your policy, or claim, number so I may do some additional research.

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Charles J
Denver, Colorado

5/4/2017
Recently had occasion to talk with Emily, a Pertplan customer service rep, due to the company's change of underwriter's and resulting change of policy options. Emily could not have been more courteous, knowledgeable, and understanding, and we ended up with what appears to be an excellent alternative. Kudos to Emily and Petplan for their handling of what could have been a somewhat stressful situation!

Keyai L  
Official Response

Community Manager of Petplan Pet Insurance
Thank you for sharing your experience with our top-notch customer service team. We understand the change to our new policy options can be overwhelming so it is great to see our efforts to remove the stress is working!

T
Tom N
Philadelphia, Pennsylvania

4/23/2017
I called to update my payment information and I got to speak to representative Emily in the service department. She was kind and courteous and represents your company well! I wish all customer service experiences would go so smoothly


D
dlonger9@gmail.com
San Diego, California

4/20/2017
I have been a member of Petplan Pet Insurance since 2011. Petplan's employees have always been extremely courteous and helpful. I recently had a question about a claim and Emily Briggs there handled it immediately. Thank you Petplan for allowing me to give my pets the best health care ever.


C
Chrissie p
Bryn Mawr, Pennsylvania

4/20/2017
Hi I called today to get some info on your pet insurance and would just like to tell you how nice the woman who I spoke with was. Gina answered all my questions and was extremely helpful.


Ann P
Spring, Texas

4/19/2017
I have been with them for 9 years and have 4 policy's for all 4 dogs and they have been absolutely wonderful!! One of my dogs has had 2 surgeries totally over 10,000 and they have not blinked an eye. Great company and amazing customer service!


Shana M
Lansdale, Pennsylvania

4/19/2017
My experience with PetPlan has been stellar. Their customer service is top notch. They respond to questions, claims and appeals quickly and thoroughly. Every interaction has been great. My interactions with Emily Briggs was especially worthy of note. She was so kind and understanding. She followed up personally with me and made sure that I felt like more than just a number and incredibly valued. I recommend PetPlan to anyone that has a pet.


Matt V
Carrollton, Georgia

4/18/2017
PetPlan is by far a must for me and my family. The representatives are incredibly helpful with not only making sure we are taken care of from a financial perspective, but also a personal perspective. For example, I called PetPlan because I accidentally submitted one too many claims, and Emily Briggs was my representative. Through conversation, she fixed the claims, which was the primary purpose of the call. She could have ended the conversation and went to the next caller, but she didn't. What took it to the next level was our conversation and she noticed how much I had in claims and made it a priority to get them processed, which was done the next business day. However, it did not stop... Read More


Tarra W
, California

4/13/2017
Been using Petplan for 10 years. Regina was awesome and helped me lower my rates, now that I've moved to an area without wolves. :) When I have had claims in the past everything goes smoothly and it seems like everything is continuing to go well at Petplan. Happy customer here.


Janice D
Upper Darby, Pennsylvania

4/11/2017
I would like to personally thank and extend my sincere appreciation to Emily Briggs for her continuing help and support with my Golden Retriever, Beckett. He's been going through a rough time, first with a mast cell tumor that initially started out as an ACL repair. I was shocked and very concerned when the tumor was found, which delayed the surgery for his ACL repair. Emily has been extremely compassionate and supportive during this process. This is my first experience having pet insurance so the protocols were a bit confusing at first. Emily has walked me through everything and has been very diligent in following up on the proper paperwork and getting everything processed through... Read More


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Jill W
Winnetka, California

4/9/2017
I'm submitting my letter to Petplan representative as a means of reviewing. You can see that this company is not easy to deal with anymore and has many issues. Here's what I wrote: Hi Kim, Thank you for the link. I may use it, but don't count on positive comments from me. I'm still waiting on a claim for 3 invoices dated 2/27 to 2/28 totaling $670.78. I finally received another claim for same dates but different receipts after over a month. I'd questioned what was happening with Elle's claims and was told that my vet had not responded with proper paper work. I contacted my vet, and they would beg to differ. They did, indeed, send in the paper work via email when originally... Read More


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Rachel
Chino Hills, California

4/8/2017
Like the others, I'd normally rated Petplan 5 stars until I received my renewal paperwork. They increased my annual premium for about $700, and the deductible increased from $50 to $300.  We've been with Petplan for 8 years, and I am always happy with their service, so with this changes, is truly a disappointment...


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gena
Glendale, California

4/6/2017
We've been with Petplan for about 5 years. Until yesterday, I was happy with their service. We have an epileptic pug and having this insurance saved his life at least twice. But they changed underwriters and are drastically jacking up their premiums. To insure our dog at the same level, it would cost $600 more a year, a 57% increase. Other companies won't insure his preexisting conditions so we're either stuck with Petplan and breaking the bank, or taking a big risk with our dog's health without it. The lives of many pets depend on this company and it's unacceptable that they are pulling a switch and bait like this.


K
Katie
White River Junction, Vermont

4/4/2017
I normally would have rated Petplan with 5 stars because they have been exceptional in terms of handling claims. Unfortunately, I just received my renewal paperwork and the new pricing structure is completely untenable. It was bad enough when I moved from VT to NH two years ago and they doubled my premiums, but this new underwriter has required my premiums to double AGAIN and I cannot stand by and continue to pay out the nose for this. I have four cats that have policies through Petplan and I intend to find all but one a new company. My one cat has a pre-existing condition, so I fear removing him from the plan. If I can find a company that will take him and his issues then I will move him... Read More


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linda
West Monroe, New York

4/3/2017
i worked with gina over an insurance claim for my cat fritz. it was a very involved claim because fritz had to see a specilaist. gina worked with me & cut through the red tape, corrected errors & was a great advocate for me & fritz. i highly recommend if you have a pet, get pet plan insurance.


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Cathy
Houston, Texas

4/1/2017
I had been with Pet Plan for over 10 years. I will say customer service is GREAT!! With the change in underwriters premiums have doubled with less coverage. I was told by their representatives that their previous underwriter had gone out of the pet insurance business and they were forced to find a new one. My premium is now $1300.09 per year with a $400 deductible and 90% coverage. I dropped them last night before the renewal. I am better off having my own personal savings account for my dog's expenses In the long run I'll save money.....Something to think about!!.


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Jan
Reston, Virginia

3/29/2017
I can no longer recommend PetPlan. With their new underwriter, my 9-year-old dog's insurance doubled from $570/year to over $1070 per year, for the same coverage. Also, when I inquired about the annual deductible, he was denied. Apparently a pet can only have an annual deductible if they are young and you have no claims. Why advertise this? If you do get it, you likely won't get the annual deductible the next year, if you submit a claim. I currently have four pets insured with PetPlan, and have had insurance with them for over 10 years, but will never go with them again with any new pets. Way too pricey now, and I don't have any confidence that any new claims will be paid, given... Read More


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Tn C
Murfreesboro, Tennessee

3/28/2017
I have had 3 cat pet insurance policies since 2013. My premiums were $500.00 a year $10000 limte $200 deductible. Pet Plan has a new underwriter X_Catlin. When I called to change my address they wanted to charge me more increase (prorate all three polices). All three policies were going up $79 to $100.00 per year for the same coverage. I have worked as an property and casualty insurance writer this is not justifiable. I cancelled all three policies and will be searching elsewhere to spend my $500.00 cash on pet insurance. They do not even give a multi policy discount and yet they expect to be charging the same as auto insurance. Sad


.
.
St. Petersburg, Florida

3/24/2017
I am a Federal employee and was supposed to get a 10% discount for being an AFGE employee. Then an additional 5% for signing up through the website. The difference in the quoted price was from $28 to $26. First the woman I was chatting with through the site tried to tell me I received the full discount offered. Then when I cut and pasted the offer from AFGE as well as the offer from their website she said, "We only give a 10% discount maximum." I want insurance from a company that is honest. This one was out right deceptive.

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Hello, I think I can help clear up some confusion. The 10% discount you get through AFGE is a 5% partner discount + the 5% discount for enrolling online. It sounds like there was some confusion about how that discount broke down, leading you to believe there was an additional 5% that could be applied on top of that. I sincerely apologize for any confusion and hope that helps clear things up. Thank you.

Real E
, California

3/21/2017
I got my puppy a little over a year ago, and for that time I have paid petplan without any problem, I had a fraudulent charge to my acct and their payment was stopped, after they called I told them I had a problem with the bank as asked them to charge it again and contact me if they had any other problems. Well they could not charge it and according to them they called me ONCE and I did not answer! So they just canceled! Now for me to start the plan again they want me to pay more, they want me to wait 15 days for my dog to be covered and a note from the vet! This is ridiculous! No customer service at all! They took my money but the first time I needed someone to work with me, they called... Read More

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Hi there, It sounds like quite the frustrating experience and I'd like to investigate this further to see if I can help. Can you please email me at socialmedia@gopetplan.com so we can chat further? Thank you.

Stacey W
Hillsborough, New Jersey

3/20/2017
The "happiness manager" (Emily B.) did a great job working through a somewhat complicated claim issue, with a favorable result for our claim (with several calls and always with a pleasant and welcoming manner -- a pleasure to work with her). To get such a favorable result means that the claims adjuster was also willing to work out the issue to our benefit. We had a different insurer for one of our cats, and the Pet Plan experience has been a welcome relief. We will recommend Pet Plan to other pet owners.

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Thank you, Stacey!

V
Veronica F
, New Jersey

3/20/2017
I cannot say enough positive remarks about Petplan. My dog Coco became suddenly ill and was in grave condition. She had acute pancreatitis/Gastroenteritis and was hospitalized in/out for a couple of weeks. While she was being treated for this condition it was discovered that she had Cancer. I was devastated as most pet parents would be. I almost lost Coco last weekend and my heart was broke. I had to submit claim after claim to Pet Plan and I thought for sure I would lose my insurance however; Pet Plan was incredible. They paid my claims without hesitation and never once denied any claims for me. I am thankful for Pet Plan and I have been asked numerous times at the hospitals and vets who... Read More

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
So glad to hear about Coco! Thanks, Veronica!

Barbara G
Reseda, California

3/18/2017
They were once THE BEST. Since they changed the underwriter, everything is different. I have two dogs that are older if they were not I would leave. They are now no different then the rest. In fact, they might be worse. They deny claims that they should pay then you have to call and argue with them. I will never use them or recommend them again.

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Hi Barbara, I'm sorry to hear you're unhappy with the current level of service you're currently receiving and the assumption that since we've changed underwriters we're now the same as the competition. I'd like to discuss this further with you and demonstrate why we offer more value than ever before - as well as to take a further look into your claims history and better understand why they were denied. Please send me an email at socialmedia@gopetplan.com so we can continue this conversation. Thank you.

W
wahinireba@gmail.com
Kailua-Kona, Hawaii

3/17/2017
I am not sure how they are shown as having an annual deductible. It is just not true. I have been with them for many years. So after reading this, I called them today and asked about it. I was told you need to be approved for it. I asked how that happened and was told I could not have any claims. I asked where on their website I would find information about it. I was told it was not on their website and would have to call in to ask about it. Very misleading and very expensive for owners of dogs who have problems as they age or are just sensitive.

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Hello, I apologize for the confusion around the annual deductible which is a new option we are able to provide pet parents on a case-by-case basis. We do mention the annual deductible on our website, but I apologize if it was not made more clear to you as an existing policyholder with prior claims the restrictions around applying it. I hope that we can have a conversation about the new plan and how it can better serve you. Please email me at socialmedia@gopetplan.com so we can follow up. Thank you.

D
Dan
Raymond, New Hampshire

3/16/2017
Only buy pet insurance as soon as you adopt a new born puppy or kitten. They will not pay your claim if your pet has any medical history. They will connect anything in your pet's history to rule it a pre existing condition so they don't have to pay.


T
tom
Los Angeles, California

3/15/2017
I highly recommend PetPlan. Recently our Golden was diagnosed with cancer. It is not only heartbreaking but very stressful. We had to visit multiple veterinary specialists. Even though we avoided surgery, I was shocked at how expensive the tests and treatments were. The bills were piling on quickly and I filled out one claim form for the first two vet bills and sent it in. After that, there were quite a few additional bills so I called and spoke with Caitlin and Adriana just make sure all the claims were properly filled out and received by the claims group.…. they both were very nice, very helpful and they both followed up with personal notes letting me know everything was received.... Read More

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Thank you, Tom!

D
Diane C

3/15/2017
Selected an annual deductible of $500/and for 80% of bills paid after that. When my dog turned seven all of the sudden it became a 'per incident deductible of $500'. When she turned eight changed to: '$800' per incident with only 70% paid once deductible was met. Continually told 'it was always a per incident deductible'. $800 per incident, in essence, makes it useless & as your pet ages, diagnostic testing needed is deemed another incident for each test -most ranging anywhere from $200-$400. Switching companies means everything prior is excluded. So I had an extremely sick Dog, a premium of $1,300+ and everything submitted falling under the deductible & deemed "a separate... Read More


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cherbro50@yahoo.com
South Milwaukee, Wisconsin

3/15/2017
Ive had this insurance for my dog for 8 years. Now for the same coverage his policy is going up from $638.09/per year to over $1400.00! They suggest going from a $100 PER CONDITION deductible to $300 deductible per condition, at 70% coverage for $5000 coverage per year to get the cost down(still expensive) They say this is due to a new underwriter. It is useless insurance now and inaccessible! I find this ridiculous and don't know what I'm going to do. He had a $100 deductible, at 80% and $10,000 per year. Don't get this insurance!


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DSmith
Auburn, California

3/12/2017
I would have given Pet Plan 5 stars but they have decided to change insurance providers for main coverage and rates are going up a great deal. I will say this ANY claim we have had, including surgery on 1 dogs ear only 3 weeks before his insurance expires for Petplan, they paid 100% of the vet bill. If not for the change of underwriters and their pricing going way up, we would remain with them for our 4 dogs. If you can obtain good monthly or annual rates, Petplan is one of the best out there!

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Thank you for the kind words. I can understand your concern about the rates and would like to have someone go through your policy with you and make sure you're confident in the coverage options available to you. Please reach out to me at socialmedia@gopetplan.com if you'd like us to help. Thank you.

Jenna S
Portland, Oregon

3/11/2017
I just started my insurance with petplan. I had an issue with changing my dogs age once we go an accurate estimate age from our vet after adopting her from the humane society and Gina was very helpful with switching everything over. She made it so easy and exciting when we got our new policy back!


K
Kate
Brunswick, Maryland

3/10/2017
I've insured all my pets with Petplan for almost a decade now I(I usually have between 4-8 cats and dogs at any one time) and I can't say enough good things about them. I've had diabetic and asthmatic animals requiring ongoing medical support for multiple years and there has never been a question about continued coverage. I've also had two GSDs who both had back issues and I was covered for physical therapy that really helped them both. I can budget for routine health care and monthly preventative treatments, but I never want to be in a position where I have to make a life or death decision for any one of my furry family based on my financial capacity rather than medical and quality of... Read More


Sharon S
Albuquerque, New Mexico

3/8/2017
In September, our miniature dachshund LuLu, was operated on for bladder stones. Many stones were removed during the first operation. However, the sutures on her bladder did not dissolve. Another operation was performed at the end of February removing scar tissue from her bladder. One week later, Lulu is back to her normal self again. Petplan has been there for us and LuLu through these operations. Operations are stressful enough without having to worry about medical bills.


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HETHER
San Antonio, Texas

3/8/2017
Petplan has been a true blessing to my family and my beloved Lab "Rex"! I have had insurance coverage on Rex his entire life and at age 9, he began to have problems related to IVDD. Thousands & thousands of dollars later, Petplan has reimbursed me 100% after a $200 deductible in a single year. Their claim process is extremely easy and the turn around for reimbursement is only a couple of weeks. Their customer service department is also very polite, helpful and caring. Professionalism at all levels within this company! With out this coverage, our angel's healthcare would be jeopardized as we could not afford this very expensive surgeries, MRI's, medicines and treatment. I try to tell... Read More


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Kathycopeland1@yahoo.com
Oceanside, California

3/8/2017
Cannot be happier with Petplan.....been with them 8 years.....my most recent experience with Snoop Dog was great....turn around time with my claim was excellent.....highly recommend PetPlan....Thx PetPlan.....the staff are always so compassionate.


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Ron A
Thornhill, Ontario

3/7/2017
My dog swallowed a sock and some other items. I was very concerned not only about my pets ability to recover but the astronomical cost incurred. When I spoke with Emily at Pet Plan, she eased my concerns and displayed empathy and concern fir my situation. Emily reassured me that my clsim woukd be expedited. Emily took the extra step in triaging my claim to an Adjuster to allay my concerns and notified me the same day that my claim was approved. I am very grateful for the quality of care and service I received from Pet PLan. I highly recommend Pet Plan for anyone looking to purchase quality pet insurance. Ron Astroff


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PNS
Salem, Massachusetts

3/7/2017
My puppy has had several surgeries. I had to repeatedly call to ensure they received the claim ( I sent all claims via fax and email). Once the claim was "found" on their end, reimbursement was quick. I called to ask about specific services I was looking into. Was told by a PP representative that it would be covered and to not worry, they pay for anything that gets the pet better. Making my decision based on what they told me, I found out the services were actually not covered after the fact. I found out via a letter in the mail. Because I made my decision based on what they told me, even though it was incorrect, they will not reimburse and I am being penalized. Pet Plan- do the... Read More


Alison T
Madison, Wisconsin

3/7/2017
We purchased a pet plan policy for our mixed-breed puppy about a year ago when we adopted him. it felt good to have the protection, especially sense he turned out to be a compulsive chewer, and we had no idea if that might lead to stomach problems or anything like that. I probably wouldn't have thought twice about staying with them for at least another year, but then we got a notice in the mail that our premiums were changing for the next year, so I took a closer look at PP compared to other companies. First, their increase in premiums was RIDICULOUS. They "suggested" a new plan for me that had a worse deductible, an unlimited annual payout (we already had a high annual payout... so... Read More


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T B
Rockford, Illinois

3/7/2017
Have had Petplan for seven years. They changed underwriters. Deductible more than doubled and premiums increased. Deductible is per condition. Option for single deductible because my pet has two conditions which they have covered since she was a puppy. Between deductible and coinsurance I can't see them ever paying again unless she has extremely serious condition. Catastrophic coverage now at best. Waste of money.


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Gail O
Las Vegas, Nevada

3/6/2017
I have had health insurance for my (now 8 year old) rescue Maltese mix dog since I got her from the pound a little over 5 years ago. I had fairly recently lost my previous two dogs when I adopted Lucy, who was approximately 3 years old at the time I adopted her. After what I went through with healthcare expenses for these dogs, I decided to protect myself and Lucy from EVER have to make a health-related choice based on cost alone. I started out with a different company, but after researching the Maltese breed (I wasn't even sure WHAT she was when I originally adopted her--she was too overgrown to recognize the breed), I decided to switch to Petplan just in CASE Lucy developed problems with... Read More


Susan C
Oakland, California

3/5/2017
I have had Petplan for about 5 years and have been generally happy with them up until now. It's brought a lot of peace of mind just knowing that if something happened, I wouldn't have to make that horrible decision. Well my cat was diagnosed with cancer in November. This year my premium increased by over 100% as well as my (per condition) deductible. They blame it on getting a new underwriter. Be very wary of this company.


Anjel B

3/5/2017
I have to give Pat Plan the lowest possible rating because of extremely poor practose and customer services. Not just tardy and disrespectful but really dishonest and unreasonable. I'm truly disappointed with them ....even when I asked for clarification it seems they did not explain properly what was covered and not covered or when. They encouraged me to take Pet to vet and ended up sticking me with a massive bill for absolutely nothing - a trip I didn't need to make. Worst of all they take the phone call where We clearly had a bad long but I heard him say that "(every)thing in today's visit would be covered by the plan " in a very happy voice and I answered "thank you". turns out... Read More


Mindi H
Montgomery, Texas

3/5/2017
We have the million dollar boxer, Boudreaux. He's always doing something and sees the vet all the time. Thank goodness for Pet Plan insurance! They pay his claims quickly and never give me any grief.


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Kathy
Orlando, Florida

3/3/2017
The insurance coverage, customer service, and reimbursement process is excellent. I've had Petplan insurance for my dog for 9 years and frankly, it's better than my own health insurance. My only compliant is that the annual premium increases significantly as the dog ages. My premiums began under $200 and are now over $700.


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Diane
Brooklyn, New York

3/3/2017
Firstly, if you have a dog you should have pet insurance. It's peace of mind for you and your furry family. And if you are shopping around for insurance, I recommend going with Petplan. I've been with them since 2011 and super happy with them. If I was to get another pet, I'd use Pet Plan again for sure.


Lisa J
Eatontown, New Jersey

3/2/2017
Petplan is the best thing that ever happened to my canine family! I have 2 rescue dogs. When I got the first one someone suggested I get pet insurance. I did a TON of research and Petplan came out on top by FAR. Claims are easy to make, response and turn around time is FAST, and customer service is always friendly and helpful. Unfortunately, our older dog Sophie (12) was recently diagnosed with bladder cancer. If it weren't for Petplan we LITERALLY would not be able to afford to treat her. She is getting Chemo and doing GREAT! And today I was pleasantly surprised by receiving a phone call from Kim, a Petplan rep. I kept waiting to hear some kind of bad news, like a claim delay... Read More


Robert H
Chillicothe, Ohio

3/1/2017
very bad insurance will do anything not to pay claim. dont buy


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Cat
Sammamish, Washington

2/28/2017
I have been with them 4 yrs. each yr it goes up. I got off the phone with a rude rep. She stammered and couldn't answer few simple questions. My dogs policies expire April 1. Wanted to ask about the new plan. She said we already started them. I said they don't renew until April 1. Pfft customers who can't read she mumbled. I said excuse me I am well educated your passive aggressive behavior is not needed. I said the paper in front of me reads April 1. Any how long story short requested call back from her boss. Call back in a que leave a message. Use my cell and get Katie again. I said that was rude doing that to me. Asked for her boss. Oh they will be in at 9am. I said madam you may be... Read More


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Elizabeth.anne.putnam@gmail.com

2/24/2017
Terrible service.... Won't return calls after you file a claim. Rejected a claim that a urinary tract blockage was a preexisting condition. Cat had a blockage a year before. Blockages don't work like that. He would have been dead if he had been blocked a full year. More importantly, they couldn't explain why it was rejected. Very poor service. It seems like the only outreach they do is renewal time. So many annoying, unwanted emails. I'm taking my business elsewhere.

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Hi Elizabeth. I'm sorry to hear about the communication issues you experienced and want to assure you that we try to be as responsive as possible to our Petplan family members. I would like to have the team take a second look at your claim and get feedback on your frustrations. Please send me an email at socialmedia@gopetplan.com so I can review your account and assist you. Thank you in advance.

Marlene J
Pahrump, Nevada

2/24/2017
I have 5 of my dogs insured with Petplan and unfortunately my dogs have had many expensive health issues. Petplan has paid for everything as promised, never a problem with reimbursement. My only gripe is that after years of being insured, my dogs are now 9 years old and their premiums are now getting so much more expensive that I will have to drop their insurance.

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Hi Marlene. Thank you for being a loyal member of our family. We'd hate to see you have to cancel due to the costs. Please give us a call at 1-866-467-3875 so we can review your policies and see if there is an opportunity to make an adjustment. Thank you.

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Andrei B
Ridgewood, New Jersey

2/22/2017
I have been a loyal Petplan customer for many years now and always believed that what I paid and what I got in return was fair all involved. Today I got a notice indicating that my existing policy was not going to be renewed because Petplan was getting a new underwriter. I currently pay an annual premium of $1275 for my 11 yr old beagle with a $200 deductible and 90% coverage. Now with their new policy in order for me to get the same level of coverage my annual premium would be $2800. OVER DOUBLE. I find this to be completely unacceptable and am seriously considering switching insurers. If I had a new pet I would NOT recommend anyone paying these new costs.

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Hi Andrei, I can understand your frustration about the pricing and why you might be taken aback by the change and how it has affected your premium. I'd love to help clear up as many of these concerns as possible for you and better explain the change, as well as review your account to see if any adjustments can be made. Please send me an email at socialmedia@gopetplan.com so I can assist you. Thank you.

Cathi L
Los Alamitos, California

2/22/2017
I can't say enough about how great Pet Plan has been to us. Our sweet Murphy has been through so much, and they have always been fast,efficient, empathetc and kind. Kim Boone called this morning to check on Murphy and to see if we had any questions. She was very compassionate and we really appreciate it .

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Thank you for those kind words, Cathi. Our family members mean the world to us, and we only want the absolute best care for Murphy. We're honored to have you in the family.

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J P
Birmingham, Alabama

2/22/2017
I took out Petplan insurance about 6 years ago for my toy poodle, Molly. I am SO glad I kept it each year even though I never had to use it much until recently. A few months ago, Molly started gagging and coughing and had several visits to her vet which resulted in some testing and some big bills, but not a definite diagnosis. I took her to a second vet who still did not completely figure out the problem, so we went to a THIRD vet that someone recommended. He immediately did ultrasound, EKG, echocardiogram, chest x rays, upper endoscopy with biopsies of her stomach and small intestine, and a lymph node biopsy. This resulted in large vet bills. Also, unrelated to all that, Molly broke a... Read More

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
We are so happy to hear Molly's doing better after all her ordeals! Poor pup! It's our absolute honor to be here to lend you a paw in these times of need and we appreciate your kind words and feedback.

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Leona R
Norristown, Pennsylvania

2/19/2017
BEWARE! Petplan is not what it used to be! They have a new underwriter and premiums have SKYROCKETED!! The premium, for my cat, was $531.04 with a $200 deductible per condition, per policy term, 80% reimbursement, and a $10,000 annual allowance. That will now cost me $1350.02!!! The best option they're offering is a premium of $806.34 with a deductible of $500 per condition, per policy term, 70% reimbursement, and a $15,000 annual allowance. I had three cats insured with them over the last several years and felt they were fair about most things including premium increases. Two of my cats (now deceased) had quite a few claims submitted and service was always prompt and friendly. My last... Read More

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Hi Leona. Thank you for voicing your concerns. I understand your frustration and would like to help. We take customer satisfaction very seriously at Petplan; after all, we consider every member family. I would like to discuss your comments further and review your account. Please email me directly at socialmedia@gopetplan.com so that I can put you in touch with our customer service management team to help resolve this. Thank you. - Keith

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Deb L
Seattle, Washington

2/19/2017
I have been with PetPlan for over 5 years - since then their rates have increased astronomically! They have more than doubled in the last year alone.

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Hi Deb - premium increases can difficult to manage, so I understand your concerns and would like to help. Please email me at socialmedia@gopetplan.com so we can review your account and put you in touch with someone in customer service who can go over any additional options that may exist regarding your pet's premium and coverage. Thank you - Keith

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Deborah W
Hughesville, Pennsylvania

2/18/2017
We have submitted 2 claims for our 7 month old puppy and Petplan paid nothing on both claims. They decided that there would be a lifetime exclusion for all dental work because my dog has inherited an overbite even though they claim to cover non routine dental work and hereditary conditions. This company looked at my puppies' health records and excluded everything they possibly could--what's left? Not much. Also, to add insult to injury, they put in a note that we needed to follow everything our vet suggested or that could be a reason for denying a claim. Now my ability to make decisions about what is best for my puppy has been taken away and I am at the mercy of whatever the vet says... Read More

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Hi Deborah - While no pet insurance provider can cover a pre-existing condition, we want you to feel empowered as a Petplan policyholder to make the best decisions for your pet's care. It is clear from your comment that we have not yet done so, and I would like to help understand why. Please send me an email at socialmedia@gopetplan.com so we can review your denied claims and underwriting and make you feel more confident in the coverage you have purchased. Thank you - Keith

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Stan B
San Rafael, California

2/17/2017
Insurance, for any reason, is one of life's little burdens we all grumble about. So the question is, are better having it or not? We all know the answer, or you wouldn't be shopping here. I, of course had to learn the hard way - several thousand dollars of pet vet bills for a young dog told me that it could happen again. Enter Petplan. I did shop around and their rates, services and compensation plan were [are] the best. Unfortunately I've had to make several claims and each time Petplan has been there for us from moment one. I only wish they handled my car insurance. 5 STARS !!!!!

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Thank you for the kind words, Stan. It's our honor to serve you and your pet family members. - Keith

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Rene R
Aurora, Colorado

2/15/2017
I have been a Petplan customer for quite some time. Recently, our dog broke a tooth and pulp exposure required a triple root canal to avoid infection and tooth loss. I got pre-authorization from Petplan without a problem and was able to get our dog in with the vet dentist in time to avoid further complications. After the procedures I corresponded with Emily at Petplan. She made sure that I would submit the right paperwork and final invoice etc. in order to get reimbursed quickly as it was quite a large bill. Emily was extremely helpful, kind and professional and only enhanced my very positive experience with Petplan.

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
That's great to hear, Rene. We will make sure Emily gets this note, and we look forward to serving you and your pet family members for many years to come. - Keith

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Sister P

2/15/2017
Petplan is an outstanding and worthy insurance for my Golden Retriever.

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Thank you so much!

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Veneta
Plano, Texas

2/15/2017
Pet plan is great! I have had to file several claims on my yorkie and every time it was very easy and user friendly. Never had any hassles and did not have to worry about being reimbursed promptly. If you don't have PetPlan insurance on your pet I strongly recommend it! Thank you PetPlan!!!

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
We appreciate that, Veneta!

Ralph S
Brooklyn, New York

2/14/2017
I purchased this insurance for both my Labrador retrievers when there were a few months old. They are now 5 and 3 years old. I can't begin to tell you how happy I am that I chose Petplan insurance. The people there are super friendly and helpful. My older dog ruptured her cruciate ligament and needed surgery. It was very expensive to repair and my policy covered 80% of the cost. I can't say enough about them. I'd give them 6 stars if that was an option.

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Gee Ralph, you're making us blush! We sincerely appreciate your kindness and we are very honored to have you and your pups as a part of our pack.

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MJC
Irving, Texas

2/13/2017
No one expects any kind of insurance to be free. Pet insurance isn't "socialized medicine," and, like any insurance, most of the time you don't need it, but when you do, wow do you ever need it. That's the way I feel about Petplan. At one time, Petplan was really there for us when we needed it. But I have a sinking feeling that it is letting us pet parents down these days. If you are a Petplan policy holder and have not yet receiver your renewal notice, you are in for a SHOCK. I've had two dogs insured with Petplan. The first one, a Rottweiler rescue, was covered with a policy that cost me around $500 a year and paid up to $8000 with a $200 deductible and paying at 80% (70%... Read More

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Hi MJC, I agree with a lot of the points you said, but I am disappointed to hear about frustrations and want to help restore your confidence in our communication and service to you and your furry family members. Please send me an email at socialmedia@gopetplan.com so I can dig into the details and make this a better experience for you. Thank you.

Kathleen C
Perrysburg, Ohio

2/12/2017
I have insured both my dogs with Pet Plan for a couple years. I have been beyond happy with the service and coverage. BUT I was just informed that the cost to insure my two dogs will now be more than a mortgage payment. I will be switching companies at the end of the annual period. I have done much research and the other comparable companies with pretty much the same coverage are A LOT less expensive. Unfortunately, three out of the five people I know who currently use Pet Plan insurance are cutting their losses and taking their pre-existing conditions and all to other companies. What is sad is Pet Plan is forcing people with relatively healthy dogs to go elseware and people with... Read More

Megan C  
Official Response

Community Manager of Petplan Pet Insurance
Hi Kathleen, I'm really sorry to hear that you're upset and concerned with the plan changes, I can certainly understand why. I'm getting the impression that you've already spoken to someone in Customer Service, but if you're willing, I'd like to have you speak with a manager. Please know that we value your business and your opinions very much, and we would like to hear your feedback to see what we can do. Could you please send an email to socialmedia@gopetplan.com with your full name, policy number, and the best phone number to reach you? Thank you in advance for your cooperation. -Megan Christel, Community Manager

Mary H
Watertown, New York

2/11/2017
Storm had to have surgery to repair his knee after tearing the ligament. There was so much involved in preparing for the surgery such as pre and post x-rays, care, etc. Petplan covered 80% and the turn around on the reimbursement was fantastic. We were worried about Storm and it was nice to know we had insurance to help us out financially and ease that burden.


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Liliana
, California

2/11/2017
I am extremely satisfied with my dog insurance through petplan. Our sweet Xavi is a special needs pup and has had epilepsy since he was 1 year old. Pet plan has paid for 90% of his medication and treatments related to his condition for the past 6 years. He has also had 2 torn ACL replacements covered by petplan. The customer service reps are always super friendly and helpful. I always recommend petplan to anyone who ask me about my pet insurance. I have had a great experience with them so far.


Teresa S
South Bend, Indiana

2/9/2017
I have been a policyholder with PetPlan for many years (2011) first with my two Pugs, Sampson (dec 09/2014) and Tess (dec 12/2014); my current dogs, Fox (4 yo Pomeranian) and Louie (3 yo Pug) have also been insured since I adopted them as strays. I've been lucky- up until now- to never have to file a large claim. A few claims, here and there, were filed; however, never have I been more happy to have this insurance than now. Fox was recently showing symptoms of back pain and put on Prednisone; after two weeks on the medication and no significant (if any) progress, I returned to my vet who then said he wanted to do x-rays to ensure there was nothing broken or bad disks. If this... Read More


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Kim
Conway, South Carolina

2/9/2017
Love Petplan. Submitting a claim is fast and efficient. We have had Petplan for 6 years for two cats. One of our cats has had two separate operations and there has never been a problem paying their portion. Their customer service is excellent. Would not be without insurance having pets.


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Michelle
Deltona, Florida

2/9/2017
If it wasn't for Petplan, there is no way that I could afford the expense of the Veterinarian and what they charge to take care of a sick pet. I highly recommend Petplan Pet Insurance as they have been very good about covering mostly all of it and I haven't had to worry with money problems on top of worrying about my cat who is very sick right now. It is so nice and comforting that there is such a provision as this in place for these situations. If you don't have pet insurance, you need it!! And Petplan is an excellent one to have.


Vanessa G
Albany, New York

2/7/2017
Petplan is a great insurance company that offers exceptional customer service. The process for submitting claims is straight-forward and their representatives have always been very helpful and friendly. Unlike other experiences I've had with insurance companies, I've repeatedly felt that they care about offering a quality service/product and, most importantly, my dog's well-being. I really don't have complaints and highly recommend them


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AnnieTagz@aol.com
Brooklyn, New York

2/3/2017
Tried pet plan for 2 years. It cost me over $350 and they covered nothing. Everything I submitted was not covered including neutering, which they said was optional. Not worth it.

Megan C  
Official Response

Community Manager of Petplan Pet Insurance
Hi Annie, I'm very sorry to hear that you are unhappy with us. It sounds like you may have already cancelled your plan, but I still would like to have a Customer Service Manager reach out to you to address your concerns, and to gain more insight on your experiences with us. Could you please send an email to socialmedia@gopetplan.com with your full name, your policy number (if you still have it), and the best phone number to reach you? Thank you very much. -Megan Christel, Community Manager

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Jamie
Kingsland, Georgia

2/2/2017
Petplan has been nothing short of unprofessional and frustrating to deal with. My dog has been diagnosed with chondrosarcoma and pet plan refused to cover her treatments at first saying it was a "Preexisiting condition" when it was not. My vets and I were able to appeal this, but when it came time to me to submit our claims, they kept requesting for official documents, when my vet (which deals with many other insurance companies) and myself submitted all of our available documentation. The man I spoke with just kept responding with "I don't know" and when I asked if I could speak with someone who did know, he told me he could not refer me to the claims department, although the only... Read More

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Hi Jamie, I'm very sorry to hear about your negative experiences with Petplan, and I can understand your frustration. I'd like to have someone take another look at your account. Could you please send an email to alyssa.miller@gopetplan.com with your full name, your policy number, and the best phone number to reach you? Thank you in advance for your cooperation, Alyssa Miller, Director of Digital Marketing

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KH
Lennon, Michigan

1/31/2017
I have been a Pet Plan Customer since 2009. I have been very pleased with the plans, cost of premiums, and benefits. Claims always paid as explained. HOWEVER, today I received notice that the company changed underwriters. My 13 year old dog's premium went from from $669 annual cost in 2016 to $1217 in 2017 for a similar plan. It basically doubled! This has never happened to my premiums and I have insured 3 dogs with this company; always paying my premiums and submitting vet bills as instructed. It is not because of her age, I called. They claimed it was the new underwriter and the best they could do without forcing pets into a situation with pre-existing conditions with the new... Read More

Megan C  
Official Response

Community Manager of Petplan Pet Insurance
Hi KH, I'm very sorry to hear that you're upset, and I can understand why. We take your feedback very seriously, and we would like the opportunity to take another look at your policy so we can discuss all of your concern; and possibly find a solution that works better for you. Could you please send an email to socialmedia@gopetplan.com with your full name, policy number, and the best phone number to reach you? Thank you in advance for your cooperation. -Megan Christel, Community Manager

Christina C
Franklinville, New Jersey

1/28/2017
Had 5 claims in a year and paid about $19 of over $2000. Changing companies today!

Megan C  
Official Response

Community Manager of Petplan Pet Insurance
Hi Christina, I'm really sorry to hear that you're unhappy with your claims experience. If you're open to it, I'd really like to have a Claims Manager take another look at your account to see what we can do. Could you please send an email to socialmedia@gopetplan.com with your full name, policy number, and the best phone number to reach you? Thank you very much. -Megan Christel, Community Manager

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Stephanie

1/21/2017
My husband and I have been nothing but impressed with PetPlan and the security it offers for us and our two dogs. Every claim we have filed that is eligible has been paid within 3 weeks of submitting. In addition, every employee we have emailed or spoken with over the phone has seemed genuinely interested in our dogs' well being. Despite the plan rates going up this year, we will continue with Pet Plan because we know that we can rely on them.


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Emma N
Gig Harbor, Washington

1/19/2017
Petplan has always been extremely efficient to deal with my claims. I never suspected they will try to decrease the amounts due for any reason other than the exceptions listed clearly in their contract, all the contrary. If I give 4 instead of 5, it is because of the cost of the insurance but I suppose it is in the line of other insurances. I would like they take in consideration old customers instead of increasing annual premiums as our pets age.


Alicia L
Waterford, New York

1/19/2017
we have had petplan for years. We have always been treated with respect and our vet bills get paid. If it werent for petplan we wouldn't be able to keep one of our dogs who has been very ill. I would guess over the years they have put over 35K into our labrador with degenerative disk disease, hip dysplasia, teeth problems( root canals/extractions) and autoimmune issues.


Karen G
Lititz, Pennsylvania

1/19/2017
It is because of the excellent care that we were able to provide our golden that he survived three years with cancer. They were good years, too! We couldn't have done all we did without Pet Plan. Max saw on oncologist; he needed an internist, and towards the end, a neurologist. We worked with an integrative vet all three years as well. The combination of Western and Eastern medicine is why I believe he outlived the average lifespan for this type of cancer by an additional year! For that we are very grateful. We never had to worry about funds. We knew PetPlan would be there to reimburse us for the treatments we did.. After losing one golden at 5 yrs old (all was well at 10 am &... Read More


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Lisa W
Pittsburgh, Pennsylvania

1/19/2017
My fur-baby started out on VPI. I did not love VPI because reimbursement at that time (I don't know if it's still true) was based on what they thought I should have been charged, not what I was actually charged. And I always got charged a LOT more than VPI thought I should, and I was the one who ate the difference. So when Buffy was around 2 or 3 we switched to PetPlan. She's 9 now. We've been through eating clothing, a feather pillow, and more UTI's than you'd believe. And we've added 10 year old Ollie to the mix. Ollie has brought REAL challenges. Fanconi syndrome, an ear hematoma which put him in a cone of shame, and while in the cone of shame he was SO determined to scratch... Read More


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Shimol S
San Francisco, California

1/19/2017
I have had PetPlan now for my dog Sascha(female pug) for 5years. They are great when it comes to service - always easy to get someone on the phone, also helpful and courteous. The one thing which is pushing them back from being excellent instead of very good is - the costs. Every year for the last 3 years the premium has gone up by 20-25% which is very steep and IMO cannot be explained by inflation or any other means. I love PetPlan, so I really hope they fix the costs part, as it is deterrent for people to stick around.


Melissa M
Goleta, California

1/19/2017
Pet plan is the best insurance company! Because of them I am able to provide my dog with cancer treatment. It's because of pet plan that my dog has gone to live past the 3 months they gave him. I am forever grateful to them. I have to say, it is rare to actually like your insurance company. They have covered 80% of all of my dog's radiation and chemo testament, as well as his holistic vet and nutritionist consult with no hassle. They are truly the best!


Cynthia W
Dana Point, California

1/19/2017
Sammy, our rescue pit bull, had tumors on three different areas of his body. Pet Plan worked efficiently over the New Years Eve holiday to process the pre-authorization request I submitted. Our vet recommended cleaning his teeth while he was under general anesthesia for the surgery and that was not covered under Sammy's policy. However, after his surgery, Pet Plan quickly sent us a check for $1,341.59 on our total incurred costs of $1,662.78. I have had three dogs on Pet Plan (one has passed away) and I have always been happy with their fairness and efficiency. It is so easy to call them and talk to a real person who is able to answer any questions on the spot. I recommend Pet Plan to all... Read More


Gretchen B
Denton, Texas

1/19/2017
I purchased PetPlan in March of 2015 when Judah was three months old. In January 2016 it became apparent that Judah had developed juvenile cataracts. We saw dog ophthalmologist. She watched both his eyes for eleven months. It became apparent in November 2016 that his left eye was going blind and wouldn't recover. So on November 10 Judah had cataract surgery on that left eye. PetPlan had me gather all of his veterinary history and all the bills and diagnosis for this surgery. Judah is a two year old Australian Labradoodle. I submitted all these bills. They paid for the eye surgery. That bill was 2600 and change. It only took three weeks for them to process my request. I'm so... Read More


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Clancy
Gaithersburg, Maryland

1/18/2017
My yorkie-poo required extensive dental surgery due to genetic gum disease. He had 14 teeth pulled and had a tumor removed & biopsied. While I pay what I consider a lot of money for health insurance, I am relieved when something like this past episode happens, because I know that Scully will be covered and I don't have to worry about both Scully and the finances associated with keeping him healthy. Most of us feel that our pets are a part of our family and would do just about anything to keep them well and happy. We all hope that nothing ever happens to our pets, but when something does, it's a relief to know that we have insurance to help pay the expense of necessary procedures.


Alison C
Brooklyn, New York

1/18/2017
My cat had to have emergency surgery last month, and it ended up costing me $6000. It only took Petplan a month to cover 80% of the costs of her hospitalization, surgery, and medication. I'm so relieved!


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Diana
Fort Lauderdale, Florida

1/18/2017
We CANNOT say enough good things about Pet Plan. Our Old English Sheepdog, Dawkins, has, despite some incredible care, battled both hip dysplasia (age 6) and now an aggressive cancer (age 8). We have the 80%/$200 deductible plan and it has been worth EVERY SINGLE PENNY. Not only does PetPlan cover hereditary diseases AND cancer (so long as you have the plan before diagnosis - which makes sense!), but they make it SO EASY to use. I literally have NEVER had to check on reimbursement checks or fight b/c I "thought something was covered." They have covered everything from laser therapy, to adequan injections, to scans, chemo and even supplements/holistic treatments while battling cancer.... Read More


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Stephanie
Poplar Grove, Illinois

1/17/2017
Pet Plan is always very quick and efficient to process claims. Recently, we were hit with approximately $3,500 in vet bills between the two dogs. Knowing that we would not have to wait long for reimbursement made paying those bills much less stressful. We received checks from Pet Plan within 15 days of filing the claims.


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Shcarisse
Chicago, Illinois

1/16/2017
This was helpful and I will give my dog insurance


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Bonita
Marlton, New Jersey

1/15/2017
I have just purchased the pet plan insurance for my four month old Pomeranian just a few days ago. I have been reading reviews and noticed quite a few negative reviews. Many are under the impression that the deductible applies for each new condition. NOT TRUE please call them to discuss your concerns, because you do have a choice. I chose the yearly deductible and for me that suits my pocket book fairly. I recommend this insurance and will continue to give positive reviews and if ever necessary poor reviews if needed. I believe in fairness. Hoping to share my positive experiences.


Sherri N
San Diego, California

1/13/2017
I have 2 dogs covered by Petplan and am thankful for their quick turnaround time with claims. I love being able to submit via the app, it is so easy. I am dissapointed in the new underwriting company, though i realize costs have gone up for everything. I also appreciate yhe monthly magazine and yearly calendar, how can my dogs be a part of that? Anyway, thank you Petplan, you make being a dog mom a litlle easier.


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Jrldev@sbcglobal.net
Antioch, California

1/13/2017
Sad but True. This company changed carriers (underwriters) and send me a notice where I notice a much higher mo. rate plus a higher co-payment - they will cover 70% ( it was 80% before) after the first $500. deduct. Needless to say they did not do their research before selecting a new underwriter. Maybe they have taken their long time customers for granted but most of us keep up with our important expenses for our pets. I cannot longer recommend this company - as I often did in he past - to my friends with pets to insure. Fortunate that there are other Pet Insurance Co. that can take over with as good coverage as what used to be their better policies with a more realistic pricing.

Megan C  
Official Response

Community Manager of Petplan Pet Insurance
Hi there, I'm very sorry to hear that you are upset with the underwriter changes. As our previous underwriter chose to leave the pet insurance industry, we were forced to find a new underwriter with fairly short notice, and I can assure you that we did very extensive research to find the best underwriter in the market. We were fortunate to find a new underwriter that was willing to accept all of our current policyholders, as well as, any pre-existing conditions. And you are correct in that our premiums have increased, but I want to make you aware of a few perks that have also come with the new plan: we are now able to offer an annual deductible, we are the one of the only pet insurance companies that covers vet exam fees and periodontal disease, and we have no upper age limits - just to name a few. The letter you received in the mail has a suggested plan for when you renew (which needs to be included for legal reasons)... But I'd like you to know that you are more than welcome to customize your plan so that it better suits your budget and lifestyle. Please send an email to socialmedia@gopetplan.com with your first & last name and your policy number so that I can better assist you. Thank you so much for your cooperation, Megan Christel, Community Manager

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Cherie
Seattle, Washington

1/10/2017
I wish my health insurance was as easy to file claims with and as fast to pay as PetPlan.


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Erin S
Smyrna, Tennessee

1/8/2017
You couldn't ask for better people to be taking care of you and your furry family in stressful times. We've had 2 scares with our little one and both times they were extremely kind, fast and the plans are what they are, no fine print that leaves you with actually nothing. What would have cost us 7500 cost $200 and we had our refund in 2 weeks. They also let me sob on the phone, twice. I can't say enough great things.


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Rose
Chicago, Illinois

1/8/2017
Our stubborn and clumsy bulldogge has been covered by PetPlan for the past 5 years since he was a puppy, and boy has he used his benefits! Petplan is totally affordable (especially compared to costs we would have incurred without it!) and their customer service is top-notch. You can email, chat, call, and all forms of communication are responded to immediately and in a friendly way. They process claims within a few weeks and I've never had any issues getting reimbursed. I highly recommend them and will continue to use them for the life of my dog. I don't ever want money to be the final factor in the decision of whether or not this bundle of slobber and love lives or dies and Petplan makes... Read More


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Carolyn
Seattle, Washington

1/7/2017
Beware!!! Our Labrador retrievers (2) have been covered by PetPlan for the past 6 years. I am VERY unhappy with this company and do not recommend it. Sally, one of our "girls" had been treated for an infection between her toe pads while under a different pet insurance company. About a year after signing with PetPlan, Sally developed ear infection.....PetPlan declined to cover this condition and further ear problems, claiming that Sally's toe-pad infection was considered a "pre-exisiting" condition to her ear infection. After another year or so, Sally started experiencing "hot spots" ......yep, not covered due to her "pre-existing" toe pad infection. By this time, while Sally... Read More

Megan C  
Official Response

Community Manager of Petplan Pet Insurance
Hi Carolyn, I'm very sorry to hear about your negative experiences with Petplan, and I can understand why you're frustrated. I'd really like to have a Claims Manager take another look at your account to ensure that everything was assessed correctly. Could you please send an email to socialmedia@gopetplan.com with your full name, your policy numbers, and the best phone number to reach you? Thank you in advance for your cooperation, Megan Christel, Community Manager

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Kaitlyn
Mount Vernon, New York

1/5/2017
My dog Bear has always been covered by Petplan. They have fair prices on policies, excellent customer service and timely reimbursement. Thank you Petplan.


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David P
Laconia, New Hampshire

1/4/2017
I have been with Petplan since we got our Yorkiepoo 6 1/2 years ago. For most people who have pets, you know that they become members of the family. I knew I would become attached to "Rambo" all 17 lbs of him when we got him. I also knew that I never wanted to be in a position where I contemplated putting him down because a procedure was too expensive. In doing my research, I felt that Petplan offered the best options and when I called to talk with them, they even explained things that helped me save more money. There representatives are incredibly friendly and understanding. I keep telling friends to please get pet insurance even if it's not Petplan so that they don't have to be... Read More


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Cindy
Sun City, California

1/3/2017
Petplan has always been there for my baby. I would recommend it to everybody


Nevin V
Montevideo, Departamento de Montevideo

12/31/2016
Amazing company. I don't think I could have afforded my dog's chemo treatments without gopetplan. I'm a huge fan. Thank you for your help and care ... (they called me to see how Gus was doing.).


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Tony
Riverview, Florida

12/31/2016
We recently submitted our first claim for our 10 year old Yorkie. He had been coughing more than normal and we knew it wasn't just kennel cough so we took him to our vet. After examination, we were referred to a cardiologist vet. More extensive testing was done. It was good news in the end, but still left us with nearly $1000 bill between the two vets. Petplan picked up a little over half of the cost after the deductible. Additionally, the servicing of our claim was fast. We were pleasantly surprised and happy with the way our claim was handled. As mentioned, this was our first claim, we didn't know what to expect. The service surpassed our expectations. Highly recommend Petplan.


Karen C
Colorado Springs, Colorado

12/30/2016
Was great for past 9 years, but the recent changes by new underwriter XL Speciality Insurance has terribly expensive options that make no sense compared to other options in the marketplace. I will leave as soon as I can get other insurance in place.

Megan C  
Official Response

Community Manager of Petplan Pet Insurance
Hi Karen, I'm really sorry to hear that you're unhappy with the underwriter changes, and I understand why you're concerned. Yes there have been premium increases, but there are also some new options that have been introduced with the new plan as well. I think it may be helpful for a Customer Service Manager to reach out and explain all of the changes/options so that you're able to make an informed decision as to how you'd like to proceed. Could you please send an email to socialmedia@gopetplan.com with your full name, policy number, and the best phone number to reach you? Thank you very much for your cooperation, Megan Christel, Community Manager

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Init R
Cliffside Park, New Jersey

12/28/2016
I am a veterinarian, and have always advocated for all my clients to get pet insurance. I've had Pet Plan for my own pets since 2009 after my dog ruptured his cruciate and needed TTA surgery by a specialist. always been happy and always recommended to clients and friends. however, they recently changed uunderwriters and changed their entire policy. now, you cannot chose deductibles and copay. Maximum is 70%, with $500 deductible per condition per year. So many of my patients basically got screwed. With many having pre-existing conditions they cannot switch to a different insurance. Unfortunately, most will be canceling and be without coverage now. I will be canceling my policy and have... Read More

Megan C  
Official Response

Community Manager of Petplan Pet Insurance
Hi Init, I'm really sorry to hear that you're unhappy, but I'd like to make a few clarifications. We did recently switch underwriters, which allowed us to change our policies as well... We created a new, fully customizable policy that gives you the chance to choose your deductible (anywhere from $50-$2,500), and your reimbursement (70%, 80%, or 90%). I think it may be helpful for a Customer Service Manager to reach out to you and explain all of the changes with your policy. Could you please send an email to socialmedia@gopetplan.com with your full name, policy number, and the best phone number to reach you? Thank you very much for your cooperation, Megan Christel, Community Manager

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Andrei B
Ridgewood, New Jersey

12/27/2016
I've had PetPlan for over 6 years now and every time I've needed them they've been there for me and my dog. Most recently my dog had an infected lipoma that was causing him a tremendous amount of pain and required multiple visits to the ER and an eventual surgery to remove it. PetPlan was very quick to process the claim and gave me no issue with applying the deductible once across all the invoices I submitted. I am very satisfied with their customer service and would highly recommend them to any pet owners.


Alina I
Dubai, Dubai

12/24/2016
Every time we interact with GoPetPlan, they are great! There are no menus to go through when calling, as someone picks up right away, and they always pay attention to detail and follow up. Highly recommend the company!


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Alissa
Nanuet, New York

12/24/2016
Thank you as always to your prompt attention to my claims. Over the years Petplan has continued to exceed my expectations, the coverage is excellent and always ensures I can give the best care to my cats.


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Flossie

12/16/2016
I have the same experience. I pay $80 a month and they use the deductible to not pay Most vet bills are less than 200 per visit but when you go 1 time a week for 3 weeks to solve a. Condition $$$$. What a game with the per visit deductible. Should be per condition visits Not happy getting letter from Petplan for each. Visit sorry we won't pay. I never write these reviews but I love my pet . And I feel taken advantage of. No benefit for base fee

Keith G  
Official Response

Director of Content of Petplan Pet Insurance
Hi Flossie - I'm sorry to hear you're unhappy with your experience thus far, but did want to let you know that our per condition deductible is exactly that - per condition, not per visit. We also offer lower deductible options than $200 so you are free to choose a lower deductible if you are finding that your vet visits do not meet the per condition deductible. Most recently, we also introduced an annual deductible to provide even more flexibility to our family members. To allow us to further address your questions, please send an email to socialmedia@gopetplan.com with your full name, policy number, and the best phone number to reach you so that we can alleviate your concerns. Thank you very much for your concern and understanding - Alyssa.

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