Trupanion Pet Insurance Review
286 Customer Comments & Reviews - see all comments
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Trupanion (NYSE: TRUP) is a self underwritten pet insurance company based in Seattle, Washington that sells pet insurance for dogs and cats. Founded in Canada, the company expanded into the United States and Puerto Rico in 2005. Trupanion offers policies that cover your pet if they get sick or injured, and also covers additional items like prescription pet foods, orthotic devices, and carts.
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286 Customer Comments & Reviews
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Historically, I've not viewed insurance companies very favorably, succumbing to ever rising premiums, mediocre customer care and shrinking benefits. That was BEFORE becoming a customer of Trupanion five years ago, when I adopted my toy poodle, Ginger. Trupanion has consistently wowed me with attentive customer service, lightning-fast response time, very fair reimbursement for vet procedures and reasonable premiums for top-notch insurance care. There is absolutely NO reason why a pet owner should not purchase insurance through Trupanion. If you care about the long-term health and well-being of your pet and are committed to its loving care for a lifetime, Trupanion is the company that... Read More
Trupanion handled the claim process for my cat's emergency procedure fast with a very easy claim form. The payment came in the mail very quickly. I cannot say enough good things about their service.
Although Trupanion doesn't cover routine exams and preexisting conditions when there is a catastrophic illness they were there. My 8 month old kitten was extremely ill. Without my having trupanion covering the expenses I would not have been financial able to cover her medical costs. She most surely would have died or I would have had to make the decision to put her down. The only down side to Trupanion is that I had to pay the hospital before she was treated and then wait for reimbursement. It would be nice if they would pay the hospital directly. They paid in a reasonable time and i was relieved and pleased. This was my first claim with them. Snooks is here because I took out this... Read More
Quick, professional response. Received payment for my claim very promptly. Unfortunately, this was my second claim. However, I'm extremely pleased with Trupanion's service!!
Love them, and filing claims is easy and fast. Thank you for being there when we need you the most
I could not be happier with Trupanion pet insurance! Our puppy needed x-rays, MRI and surgery on his spine. These were very expensive but absolutely needed procedures for the healthy of our little guy. Trupanion answered all my questions quickly and always had excellent customer service. They helped cover all cost without any issue and reimbursed us the upfront cost we had to pay within a very timely manner. We would not have our now healthy and happy puppy without them. I can not recommend Trupanion insurance enough, they have really came through for our family!
I adopted a 9 year old female Lab and questioned whether I should get health insurance for her. I called around and my Vet suggested Trupanion. I selected the plan where Trupanion pays 90% and I pay 10%. People had told me that the pet insurance policies are all alike in they don't pay much of anything. I had also been told by friends about the health issues that affect older dogs. Yes, Trupanion is more expensive than other pet insurances but they deliver great services.. My lab developed a Mast Cell Tumor and had to have surgery... it is an expensive procedure. They paid my vet directly and promptly... how good is that? I can't say enough about the prompt and professional... Read More
If it weren't for Trupanion I wouldn't be able to afford the very best care for my baby. When her knees went, I went to Angell in Boston, the very best animal hospital anywhere and was confident that whatever needed to be done would be done to help Sugar and the bill wouldn't kill me!
The new system delivers an immediate discount upon checking out at the Vet's office. Now that's fast!
Trupanion's claim process has been straightforward and understandable. They have paid the claims according to the policy without any hassle. The claims have been paid promptly. I wish human health insurance worked this well!