Healthy Paws Pet Insurance Review


Rating: 9.8 / 10 (Excellent)
1,296 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer. Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.

How is Healthy Paws rated?

Breakdown

9/10
Coverage
10/10
Benefit Limits
10/10
Deductibles
10/10
Reimbursement
10/10
Claims and Service
10/10
Pricing
10/10
Enrollment

Overall Rating: 9.8 / 10 (Excellent)

Healthy Paws consistently ranks highly across all of our ranking factors. The company offers solid, comprehensive coverage with no caps of any kind. They reimburse you on the cost of your actual vet bill and there is no limit as to for what and how many claims you can make. Healthy Paws provides all of this at a price the same as, or even lower than less comprehensive plans.

Healthy Paws Coverage

Coverage - 9 / 10

Compared to other pet insurance providers, Healthy Paws offers the most comprehensive coverage, and does so without any caps or limits. Policies cover all accidents and illnesses without restrictions for hereditary or congenital conditions. The company also includes services like advanced testing, surgeries, hospital stays, and prescription medications, as well as alternative therapies and emergency care. Healthy Paws does not have a wellness plan, but they will treat canine hip dysplasia if it is not a pre existing condition.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Vet Selection
Unrestricted
Out of State Coverage
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care

Benefit Limits

Benefit Limits - 10 / 10

Where Healthy Paws really asserts its dominance is in benefit limits. Regardless of the plan you choose, there are no caps on coverage, either annual, lifetime, or per incident. Generally speaking, other companies offer unlimited benefits as an option of only their highest level and most expensive plans. This is not the case with Healthy Paws, it is included in their standard price plan. As long as the condition or treatment is covered under the plan (i.e. not a pre existing condition) there is no limit to what the company will pay to make your animal well. For example, the company recently paid out over $18,000 on a $20,000 vet bill in order to save the life of a dog suffering from cancer.
Benefit Limit Types
Unlimited

Reimbursement & Deductibles

Reimbursement - 10 / 10

As with deductibles, Healthy Paws is in line with the industries best companies by allowing you the flexibility of customizing your reimbursement percentage as well. You can select either 70%, 80%, or 90% at the outset of your policy. Healthy Paws reimbursement is based on the actual veterinary bill. The company will compile all covered treatments for a given claim, and pay your chosen percent after you've met the deductible. As with low deductibles, high percentage payouts are going to equal a more costly monthly premium.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
90%

Deductibles - 10 / 10

Like all the best pet insurance companies, Healthy Paws allows you to customize your deductible to best suit your financial needs. Values can be set at $100, $250, and $500. Obviously if you go with the $100 deductible you'll get a higher payout per incident, but you are going to be paying a higher monthly premium as well.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$500

Pricing: How much does Healthy Paws cost?

Pricing - 10 / 10

Considering no limits of any kind, and the customizable payout percentages and deductibles, Healthy Paws plans are reasonably priced and even cheaper than less substantial plans. What's more, the company also offers a host of discounts, including special rates for members of AARP, AAA, and Costco.

Starting Monthly Premiums

Dogs
$32.83
Cats
$17.19
Rate Details: Annual Deductible: $500, Benefit Cap: Annual & Unlimited, Reimbursement Model: 70% of Annual Cost
Available Discounts: 10% Lifetime Discount for Animal Welfare Volunteers, 10% Lifetime Discount for Association or Alumni Organizations, 10% Lifetime Discount for Membership Groups such as AAA, AARP, and Costco, 15% Lifetime Discount for Employer Sponsored Plans, 10% Lifetime Discount for Military Service

Enrollment & Waiting Periouds

Enrollment - 10 / 10

Healthy Paws enrolls pets 8 weeks and older. While some companies have no upper age enrollment restrictions, Healthy Paws limits coverage to 13 years old and younger. Similarly, where some companies offer accident coverage almost immediately, Healthy Paws has a 15 day waiting period for accidents and illnesses. The waiting period for hip dysplasia is 12 months. Healthy Paws will not cover hip dysplasia if the pet was 6 years or older at the time of enrollment. Other companies we review have no such restrictions on hip dysplasia. For pets younger than 6 you'll have to provide documentation of a complete physical within the last 12 months. Pets older than 6 must have had a complete examination within the last 30 days.
Min Enrollment Age
8 weeks
Max Enrollment Age
13 years
Accident Waiting Period
15 days
Illnesses Waiting Period
15 days
Free Look Period
30 days

Claims & Service

Claims and Service - 10 / 10

Healthy Paws has a proven track record of fulfilling claims fast and with as little fuss as possible compared to other pet insurance companies. Customer support is efficient and courteous and available 7 days a week. With Healthy Paws you have the ability to file a claim online or through their mobile app. You simply submit the veterinarian invoice and the company will send you the reimbursement check. Claims are generally processed within a few days.
Advertised Response Time
3 days
Claim Form
Email
Fax
Online Portal
Mobile App

Contact & Additional Information

Homepage URL
Headquarters Address
1229 120th Ave NE Ste C, Bellevue, WA, 98105
Mailing Address
P.O. Box 50034, Bellevue, WA, 98105
Year Founded
2009

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1296 Customer Comments & Reviews

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Allison B
Aldie, Virginia

2/4/2018
Our healthy 6 year old dog tore her cruciate in her back legs almost exactly one year apart from each other. Healthy paws was very responsive in their communication with us as well as in getting us the reimbursement checks in a timely manner. It has been so nice to be able to focus on the recovery of our family pet each time rather than how we were going to pay all of the bills through the surgeries and long recovery road. They also followed up multiple times to see how our dog was doing with a personal email. Healthy paws has made it so easy to submit claims with their app and check the status. I am so thankful that we decided to get insurance for our dog!!


Stephany K
Palm Beach Gardens, Florida

2/4/2018
We use Healthy Paws to insure our pets from puppy to passing. Their plans are affordable and are invaluable when something goes wrong. We lost our doberman at age 4 to kidney failure and they covered the intensive care so we could just love her through it. We wish they sold human insurance because our dogs have better health care than we do.


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Sam G
Chicago, Illinois

2/4/2018
We adopted our dog from a shelter, and decided to get pet insurance right away as a precaution since we were first time dog owners. We chose Healthy Paws because of the ease of filing claims and the simple policy terms. As it turns out, our dog has had two major health incidents requiring surgery, and Healthy Paws has been there for us through each one. Our dog literally owes his life and happiness to Healthy Paws, and I can't recommend them enough. Filing a claim and getting reimbursed is easy, and the customer service is great.


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Ashley F
Charleston, South Carolina

2/3/2018
I want to share the story of my sweet boy Jackson in the hopes that other pet owners can make a wise and informed consumer decision about the important need of purchasing pet health insurance as early as possible in your pet's life. My boy, a male yellow lab, was born in 2007. As a typical lab, he liked to get into everything. When he was around 4 years old, I started to become very concerned about the possibility of Jackson developing hip and elbow dysplasia later in life, a common congenital problem with labs. I looked online and could not find any policies that would cover congenital problems, as these are typically excluded from most ALL policies. Enter Healthy Paws.....After TONS... Read More


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Stu
Westborough, Massachusetts

2/3/2018
Our three year old rescue has already had two major surgeries, and all I can say is we are so glad that Healthy Paws is our insurer. In the times I have spoken with them on the phone with questions, they have been super polite and helpful. I've never felt that they are trying to exclude coverage, they pay quickly, and the rates are fair.


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Ashley
Rowlett, Texas

2/3/2018
Wonderful customer service, extremely quick in processing claims. My dog had to have surgery and ended up in a critical care hospital for almost 2 weeks, having to have another surgery by a specialist 2 transfusions. If it weren't for Healthy Paws I would not have been able to bring my baby home. The claims were processed and completed within 2 days some same day. They have reimbursed over 21,000. Very simple process, even sent emails asking if he was doing ok. I can't say enough positive things about them. They are truly the best out there.


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Wyley
Boulder, Colorado

2/3/2018
Healthy Paws is an amazing company. We've been with them for seven years and have had two major incidences with our dog. In both cases, Healthy Paws has been quick to process and reimburse our insurance claims. Moreover, in both occasions, Healthy Paws checked in (either by phone or email) just to see how our dog was recovering. Healthy Paws takes so much stress out of the situation and let's us focus on our dog's needs.


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X.X.
Raleigh, North Carolina

1/31/2018
I first bought Healthy Paws when my vizsla was 8. Within a year she was diagnosed with hemangiosarcoma. It was terminal. HP covered around $20,000 in expenses. We knew we couldn't cure her and I am sure HP did too. Together we gave her, and us, another 6 months. Now I have 3 dogs and they are all insured. It's just peace of mind. One of my dogs recently tore her ACL. With HP's coverage for one treatment that dogs insurance payments have been reimbursed to date. I only wish my own health coverage was this easy.


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Victor
Irvine, California

1/31/2018
Glad I had Healthy Paws when my puppy swallowed something she wasn't suppose to and had to have surgery. The claim process was quick and straight forward, with detailed explanations on what was covered. The premium was also the lowest of any insurance company. Great company!


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Matthew Y
Park Forest, Illinois

1/31/2018
The people at Healthy paws were very helpful and caring over the years which I used their service. My dog had frequent health issues towards the end of her life and the people were always fast and easy to deal with, so I could spend time with my dog and not dealing with insurance issues. When she passed they were very sympathetic and helped me finalize everything leaving me time to grieve. I would definitely use them again myself and recommend them to my family and friends. I wish health care insurers for people were this good.



Top Rated
Our Partner
9.8 / 10
  • Consistently #1 in customer satisfaction, A+ BBB
  • Chosen by almost 90% of ConsumersAdvocate.org visitors
  • Comprehensive illness and accident coverage
  • Unlimited lifetime benefits + no claim caps!
  • Annual deductible (recommended)
  • Free mobile app & no claims forms