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Healthy Paws Pet Insurance Review

3,231 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.

Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
 
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How is Healthy Paws rated?

Breakdown

3.5/5
Coverage
4.0/5
Cost
4.0/5
Extras

Overall Rating: 3.9 / 5 (Very good)

Healthy Paws ranks highly among the pet insurance companies we've reviewed. The company offers a single pet insurance plan with multiple reimbursement options, comprehensive coverage for alternative therapy and no caps of any kind.

Reimbursement is based on the cost of your actual vet bill and there is no limit as to the type of or how many claims you can make for covered conditions. Healthy Paws provides all of this at the same or sometimes lower prices than less comprehensive plans.

Healthy Paws Coverage

Coverage - 3.5 / 5

Compared to other pet insurance providers, Healthy Paws offers the most comprehensive coverage and does so without any caps or limits. Policies cover all accidents and illnesses without restrictions for hereditary or congenital conditions.

The company also includes services like advanced testing, surgeries, hospital stays, and prescription medications, as well as alternative therapies and emergency care.

Healthy Paws does not have a wellness plan, but they will treat canine hip dysplasia if it is not a pre-existing condition.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Vet Selection
Unrestricted
Out-of-State Coverage
Yes
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care

Benefit Limits

Benefit Limits - 4 / 5

Where Healthy Paws really asserts its dominance is in benefit limits. Regardless of the plan you choose, there are no caps on coverage, either annual, lifetime, or per incident.

Generally speaking, other companies offer unlimited benefits as an option available only for their highest level and most expensive plans. This is not the case with Healthy Paws; it is included in their standard price plan.

As long as the condition or treatment is covered under the plan (very few restrictions do apply) there is no limit to what the company will pay to make your animal well.

One Healthy Paws customer reported to us that the company recently paid out over $18,000 on a $20,000 vet bill in order to save the life of a dog suffering from cancer. More recently, another customer wrote, "I have a six-year-old German shepherd. Unfortunately, he already has had more than his share of problems, from herniated discs to cancer. Healthy Paws has not given me any hassle or trouble, even though his expenses to date are approaching $40,000. This was by far the best financial decision I have ever made."
Benefit Limit Types
Unlimited

Reimbursement & Deductibles

Reimbursement - 4 / 5

As with deductibles, Healthy Paws is in line with the industry's best companies by allowing you the flexibility of customizing your reimbursement percentage as well.

You can select either 70%, 80%, or 90% at the outset of your policy. Healthy Paws reimbursement is based on the actual veterinary bill.

The company will compile all covered treatments for a given claim and pay your chosen percent after you've met the deductible. As with low deductibles, high percentage payouts are going to equal a more costly monthly premium.
In general, Healthy Paws pays on a reimbursement model. Policyholders pay the vet up front for treatment, submit their claims to Healthy Paws, and receive a reimbursement. However, in situations where pet owners can't pay their vet at the time of treatment, they have the option of contacting Healthy Paws and asking them to pay the vet directly. If the veterinary hospital is willing to accept payment from Healthy Paws, the insurer can work directly with it to expedite access to medical records and claim processing. This direct payment option is available on a case-by-case basis and applies to treatment by any licensed vet in the United States. It is not limited to any specific network of vets.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
90%

Deductibles - 4 / 5

Like all the best pet insurance companies, Healthy Paws allows you to customize your deductible to best suit your financial needs.

Values can be set at $100, $250, and $500. Lower deductibles do result in higher premiums. But many customers will appreciate the flexibility Healthy Paws offers.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$500

Pricing: How much does Healthy Paws cost?

Cost - 4 / 5

Considering the few benefit limits Healthy Paws imposes and the company's customizable payout percentages and deductibles, Healthy Paws plans are reasonably priced and even cheaper than less substantial plans.

Starting Monthly Premiums

Dog: Sample Monthly Premium, 1 year old male Golden Retriever in zip code 92683
$32.83
Cat: Sample Monthly Premium, 1 year old male American Shorthair in zip code 92683
$17.19
Rate Details: Annual Deductible: $500, Benefit Cap: Annual & Unlimited, Reimbursement Model: 70% of Annual Cost
Available Discounts:

Enrollment & Waiting Periods

Enrollment - 4 / 5

Healthy Paws enrolls pets 8 weeks and older. While some companies have no upper age enrollment restrictions, Healthy Paws limits coverage to pets 13.99 years old and younger.

Some companies offer accident coverage immediately upon premium payment. Healthy Paws imposes a 15-day waiting period for accidents and illnesses.

The waiting period for hip dysplasia is 12 months. Healthy Paws will not cover hip dysplasia if the pet was 6 years or older at the time of enrollment. Other companies we review have no such restrictions on hip dysplasia.

For pets younger than 6 you'll have to provide documentation of a complete physical within the last 12 months. Pets older than 6 must have had a complete examination within the last 30 days.
Min Enrollment Age
8 weeks
Max Enrollment Age
14 years
Accident Waiting Period
15 days
Illnesses Waiting Period
15 days
Free Look Period
30 days

Claims & Service

Extras - 4 / 5

Healthy Paws has a proven track record of fulfilling claims fast and with as little fuss as possible compared to other pet insurance companies.

Customer support is efficient, courteous and available 7 days a week. With Healthy Paws, you have the ability to file a claim online or through their mobile app.

You simply submit the veterinarian invoice and the company will send you the reimbursement check. 99% of claims are processed in 2 days.
Advertised Response Time
3 days
Claim Form
Email
Fax
Online Portal
Mobile App

Contact & Additional Information

Homepage URL
https://www.healthypawspetinsurance.com/
Headquarters Address
11120 NE 33rd Place, Bellevue, WA, 98004
Mailing Address
P.O. Box 50034, Bellevue, WA, 98105
Year Founded
2009

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3231 Customer Comments & Reviews

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Judy Q

11/29/2018
Getting a Healthy Paws policy for my German shepherd, Gus, is one of the best decisions I've ever made! Customer service is fantastic. It's so easy to file claims through the app and they are very prompt and communicative. Thank you, Healthy Paws!

lisa.haber7

11/29/2018
Dear Healthy Paws: Thanks so much for checking in on Walter. He is doing so much better. Last year, at about this time, he could barely walk. Now, he’s moving right along. I was thinking, just this morning, that without Healthy Paws I wouldn’t be able to provide him with this life-changing care. Walter means everything to me, and we thank you from the bottoms of our hearts. Over the years, I’ve recommended Healthy Paws to every dog-owner friend, and to strangers too. So many of my friends have signed up with you, and all are pleased. Love, Lisa & Walter

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kari

11/28/2018
My wife and I were recently Healthy Paws customers until we suddenly lost our mastiff. Losing our dog was a significant tragedy and while that can't be changed, the stress of that could have been so much worse. She had significant hospital bills which were terrifying to rack up. On multiple occasions, we have had to file large claims and each time, they were reimbursed without argument. We cannot tell you how grateful we are for that. Additionally, a couple of weeks after our loss, we received a card signed by the team at Healthy Paws. It was very touching. I don't know when we'll get another dog but when we do, we will for sure be insuring them through Healthy Paws as well as... Read More

Annika S

11/28/2018
I can't say enough positive things about Healthy Paws. I first purchased insurance when my boy Teddy was a puppy, and I'm thankful every day that I did. I carry the maximum level of insurance (90% coverage after a $200 annual deductible) on Teddy and it's worth every penny. The first year of Teddy's life we were at the vet every 2 weeks for chronic skin issues, & more than one emergency visit when he's ingested things that he shouldn't have. We have spent thousands of dollars over the last couple years on procedures, medications, and skin related medical care and the majority of that money spent has been refunded by Healthy Paws (90% to be exact!). His most recent issue was an ER Vet... Read More

M
Marc K

11/28/2018
This company needs to fix its customer service badly. The website freezes your computer when you try to do a simple task like changing a credit card number. And the phone number for customer service is poorly staffed with unacceptable wait times.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Marc - We’re sorry that your customer service experience did not meet yours or our expectations. We pride ourselves on exceptional customer service and completely understand why you're upset. One of our customer care team members spoke to you today and made the requested credit card change. We hope you and your dog stay well!
Kamal D

11/28/2018
Healthy Paws is the best insurance choice we made for our little boy. He at 7 months suddenly needed surgery and the team at Healthy Paws were incredible, they went above and beyond to make the payment seamless. They even authorized us for direct payment and all we had to pay was our part. They were always reachable and the customer service was excellent. They even followed up with us after to know how our boy was recovering. What more can you ask for. Thank you Healthy Paws.

A
A S

11/28/2018
I have two labs and enrolled them in Healthy Paws about two years ago after being urged by a fellow dog owner. My oldest, a chocolate has had health issues for most of his life, however, nothing life threatening. Realizing the high cost of specialized veterinary care and upon referral from a friend whom had a near catastrophic illness experience with her lab which could have easily wiped her out financially, I made the wise investment in enrolling my two dogs with Healthy Paws. Recently, my oldest dog became terribly ill and would not eat. Our family vet indicated that his symptoms were beyond their practice and would have to take him to an Emergency Vet offering advanced care.... Read More

thepetsyshop

11/27/2018
As a pet parent, you never want to see your pet (baby) sick or injured. Recently, I experienced a life threatening bacterial infection which had the potential for a fatal outcome without critical care hospitalization and 24 hour care. Iggy was in the hospital for 11 days. From the beginning, I worked with the Veterinary Hospital, telling them I had Healthy Paws pet insurance. Thank Dog for Healthy Paws. I was able to focus on Iggy's care and treatment versus worrying about the hospital bill and if I would be able to afford care. Healthy Paws with my permission, direct payed the Veterinary Hospital. Everyone at Healthy Paws are rooting for Iggy and showed me that they truly care... Read More

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AiLee

11/26/2018
I am very pleased with HealthyPaws as the insurance carrier for my Frenchie. My boy has had a decently long list of health issues. Being a bulldog is not easy as they come with many issues. My boy had various surgeries and treatments. HealthyPaws been there the whole time and covered him. Having this security is helping me greatly to reduce my stress level as well. HealthyPaws is highly recommended and has a great team of caring and supportive personnel on the phone and filing the claims online is a breeze as well. HealthyPaws is the way to go for insurance.

Jilly B

11/22/2018
Healthy Paws was amazing. It was very easy to make the claim through the mobile app. The reimbursement was very quick. They were sweet enough to send a personal email several days later to check on my Lily. It was very thoughtful. Very happy with them and their service.

Top Rated
Our Partner
  • No enrollment or administrative fees
  • Accidents, illnesses & emergency care
  • Most claims are processed within 2 days
  • Flexible premium & deductible options

 

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