Healthy Paws Pet Insurance Review
1,541 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer. Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
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I have used other pet insurance companies in the past, and Healthy Paws beats the competition hands down! The reimbursement process is so easy to use and they are very quick to send the reimbursement checks which I appreciate. My dog has been very sick lately, and we have been going to the vet often but having Healthy Paws insurance has helped give me peace of mind knowing that I can afford to give her the best treatment. Healthy Paws even emailed me to see how my dog was doing after she had surgery! They are truly a wonderful company and I cannot recommend them enough.
I'm not one to post reviews, but I must post this because Healthy Paws is the best pet insurance I've ever experienced - and they stand behind everything they say on their website. To say they are a lifesaver is an understatement. When I researched pet insurance for my french bulldog, I chose Healthy Paws because of the unlimited lifetime benefits, no restrictions on potential breed issues, and great feedback regarding customer support. First, my Frenchie has serious on-going allergy issues - covered. Last month, he ruptured a disc in his back and needed major surgery - covered. (Of course, coverage depends on your deductible and plan. But I'm taking thousands and thousands of dollars my... Read More
Having dealt with Healthy Paws for several years, I can say without reservation that they are personable, reliable, and easy to deal with. I am extremely pleased with them.
When my husband and I adopted our puppy we were told by so many people to look into pet insurance. I wasn’t convinced it was necessary but my husband was insistent that we get it. After looking into a few companies we decided on Healthy Paws. Applying for insurance was a breeze and I felt better knowing our dog was protected. After a month my puppy broke her toe in 3 places at the dog park. From the moment we submitted the first claim I was extremely satisfied. The process was so easy and convenient, you snap a picture on your phone and you’re done. You receive your refund check in a matter of days. When we submitted our first claim our vet’s office was required to send our puppy’s... Read More
My puppy was diagnosed with a abnormally in her skull. We had to spend a lot of money with MRI and a brain surgery. We had no problem have a reimbursement from Healthy Paws, the whole process was very easy, we could scan the receipt and send it using our phone, 5 days after reviewing the case they sent us a check. I highly recommend Healthy Paws for any pet owner.
Don't let all those reviews that claim this is the best pet insurance company by far as they are scammers just like all the rest. My dog had a terrible allergic reaction to something and his face swelled up. We took him to the vet and of course the vet has to examine him to better understand what course of treatment he needs to have. Well they don't cover that because its considered an exam. That's just BS. It wasn't a wellness visit. For that reason alone they get a star rating. If I could do zero stars I would. They keep getting richer as the pet owners keep funding their wallets
Customer Care of Healthy Paws Pet Insurance
Customer Care of Healthy Paws Pet Insurance
Ken - Healthy Paws makes every effort to be transparent throughout our website, during the enrollment process and in the policy documents available to each client in their online Healthy Paws account regarding the limited exclusions of our policy. Those exclusions are pre-existing conditions, preventative/routine care and the office visit fee (vet exam, recheck or consultation). Anyone visiting our website can see this information on our “Benefits, Coverage and Exclusions” page or in the sample policy that is also on our website. By making the office visit (vet exam or consultation) part of the pet parent's financial responsibility, it allows us to offer a complete accident and illness plan at an affordable monthly premium. The office visit is not covered whether you go to a general practice veterinarian, specialist, or emergency hospital. We did provide coverage for your pet’s medication and hope Hunter is feeling better.
Healthy Paws is such a great insurance company for my dog. After looking for insurance for many months, I have decided to give Healthy Paws a shot and I love it. They have such a great customer service!! They would check on my dog after his major surgery, send me E-mail asking how he is. They would help me contact my vet to get the claim done as soon as possible, when I was busy. Healthy Paws is not just all business but personal.
These guys at Healthy Paws have been amazing. They enrolled my Charlie when he was 8 years old (no other insurance would take him). It literally takes me 5 clicks and a photo to submit a claim on their app and I am getting the check my mail within few days. Now my baby has been diagnosed with cancer. I reached out to Healthy Paws to confirm coverage and got an email back that almost made me cry - they hope Charlie will heal and "of course" he is covered for surgery and radiation and chemo and they send their love. UNBELIEVABLE. I am so grateful that within this family tragedy, financial concerns are out of the equation due to this amazing insurance. THANK YOU HEALTHY PAWS!
Healthy Paws has been one of the best decisions we've ever made. Unfortunately our dog has a lot of food allergies, which has caused a lot of vet visits and medical bills. Healthy paw has been very convenient and easy to use. I upload a picture of the statement using the app and within a week we receive a check.
Healthy Paws was great about getting our claims. done quickly and issuing refund checks. We even had a large claim filed quickly over a holiday weekend. Highly recommend.