Trinity Relocation Group Review
186 Customer Comments & Reviews - see all comments
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Trinity Relocation Group is a Florida-based fully licensed moving broker that connects consumers with moving companies across the country. Through Trinity, consumers can find companies that provide interstate moving services for residential, commercial, and military customers, as well as storage and packing services.
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186 Customer Comments & Reviews
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Really terrible experience. Made promises they didn't keep. Took a large deposit. Do not hire them!
I did not realise that a strange moving company called We Care for You would show up with a too small truck, call a second truck, take everything to the warehouse and throw most of it into a third truck. No attention was paid to fragile or crushable notations on boxes. Items were crushed and broken. My bed frame, the frame and webbing support for my outdoor furniture, and the glass for a coffee table and side table were never found. I was in tears when I saw how they had shattered very expensive and irreplaceable works of art that I had instructed were extremely fragile and needed to have a special frame and boxes. Instead they were wrapped in cardboard and taped resulting in one being... Read More
A terrible experience for anyone to endure. Very unprofessional making promises that will not be kept. I would not recommend anyone use this company.
This place is a down right joke. Was called 2 days before the move was supposed to be performed and was told that they'd have to change our dates. Then, upon calling them to find out what the estimated day would be, they tell me that all of a sudden there is not a team to carry out the move after having this scheduled for more than 3 weeks. Do yourself a favor and look into everything before making the decision to go with this company. They were so friendly in the beginning and then were utterly rude in the cancellation of my move. Thanks for nothing Trinity!
This place is a joke. They tell you whatever you want to hear only to never respond to when they don’t deliver on their promise. They don’t even put your furniture back together after they take it apart, stuff arrived broken and scratched up. Expect to pay an extra $1,000 in misc charges. Avoid this sketchy “business”
The BROKER moving company does not guarantee their estimates. Were off on our move by over $4000 as well as the monthly storage fees. They do not move your things they hire a 3rd party and the prices that they quote you were not what the actual prices the real moving company charges. Unless they send a person to your house to give you a REAL estimate you will pay WAY more than expected. Caleb in customer service was trash and was not helpful at ALL. He hung up on me when questioning the discrepancy.
I wish I would have Googled this company before hiring them to move cross country. From the moment I got on the phone with Bill Rosen and Calen (manager), I knew something felt horribly bad. Trinity Relocation Group committed to moving my one bedroom apartment from Texas to Utah for a sure price so as long as I didn't add anymore items (which I did not). On the week of the move, I get a call from a lady at their office letting me know they will not be able to pick up on the dates they committed to and instead offered 3 days later - I was flying out to Utah the very next day after they picked up my furniture, etc. It was a horrible experience speaking with this lady at Trinity... Read More
The worst moving company imaginable. Failed on all accounts: Took our order but sent a subcontractor company to do the actual move (a different name appeared on it's truck), Did not show up on the date agreed upon but rather 2 days later and after many phone calls, did not finish picking the house in one day - took two days, did not arrive on the promised window of days, broke so many items in the cargo that it was a night mare, actually damaged the new house, charged a little over triple their own estimate, no retribution or responsibility taken and the so called insurance did nothing nor pay anything despite months of deliberations and much paperwork and photos submitted. Definitely a... Read More
The part where they take your money is really easy but that's about it. I was not told until the had all my belongings in the truck that I had to pay with cash or check. This would have been no issue had I been notified of this ahead of time. And had it been the only issue I could have lived with it. They contracted my work out to Rado express - This was never communicated with me. I found this out after speaking to a dispatcher from Rado Express a couple days before they were going to arrive. I was told they would arrive on friday and was given a time window. This time came and went with no communication. I tried several times to get an answer from Trinity by calling their... Read More
Dishonest, unprofessional swindlers. You are better off moving yourself! The sales person who provides the estimate seems efficient and convinces you it all go well but it was all downhill after that. They did not listen to my investory list carefully and showed up unprepared. I sent them away when they tried to ask for more money. The contract is sneaky so watch out. Go with a moving company that provides and in-home estimate and does not ask for 50% up front. Crooks!
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Our Partner
- $400 discount for interstate moves
- Specialized in long-distance moving services in the continental US*
- 30 days of free storage with free re-delivery
- 10% early reservation discounts (30 days advance notice)
- Discounts available for AARP, AAA, military and students
