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Trinity Relocation Group Review

186 Customer Comments & Reviews - see all comments
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Trinity Relocation Group is a Florida-based fully licensed moving broker that connects consumers with moving companies across the country. Through Trinity, consumers can find companies that provide interstate moving services for residential, commercial, and military customers, as well as storage and packing services.
 
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How is Trinity Relocation Group rated?

Breakdown

5.0/5
Services Offered
5.0/5
Coverage Area / Company Type
5.0/5
Reputation

Overall Rating: 4.9 / 5 (Excellent)

Trinity Relocation Group is a moving brokerage company that connects consumers with companies across the country that provide interstate moving services. Residential, commercial, and military customers are welcomed, as well as those who need to transport a vehicle from state to state. Trinity asserts they verify every moving company's safety track record and insurance status to make sure they are only recommending the best companies. Therefore, consumers are advised to receive and review a binding contract with the final moving company (and especially to clarify the pricing method, which can be by cubic feet or weight) to avoid any surprises.

Services

Service Offerings
Residential
Corporate
Auto
Government/Military
Distance Offerings
Interstate
Additional Services
Storage
Packing & Unpacking
Quote Options
Online
Phone
Restrictions
Interstate moving only. No local (within the same state) or international moving is offered.

Services Offered - 5 / 5

Trinity Relocation Group is a moving brokerage company licensed by the Department of Transportation that primarily matches consumers with moving companies across the country that provide residential, commercial, military, and auto transport moving services as well as storage and packing. To start the process, consumers can request a free quote online or by calling Trinity over the phone. Trinity's website says they screen and vet moving companies before connecting them with consumers by making sure they have a valid DOT and FMCSA licenses and verifying their safety record and insurance. Trinity also makes sure every moving company gives their customers a binding contract so all terms (including pricing) are locked in. One caveat is that only interstate (state-to-state) moving services are brokered through Trinity. Local and international moving is not offered.

Reputation

2017 Complaints
20
BBB Rating
B
Year Founded
2020
Date Collected
2020-09-05

Reputation - 5 / 5

To be clear, Trinity is a moving broker, which means they typically broker their moves rather than providing physical moving services themselves. When brokering, they only act as the middleman between the company and the consumer. This means any details Trinity provides as to pricing and timing should be confirmed by the actual company that will be performing the service prior to moving day. Special attention should be paid to the way the moving company calculates the cost—some companies use weight while others go by cubic feet, which would require customers to measure every item to receive a more accurate quote.

Fleet Details

Department of Transportation License Number
3218709
MC License Number
1006834

Fleet - 5 / 5

Trinity Relocation Group acts as a broker, meaning that it has no fleet of its own.

Contact & Additional Info

Homepage URL
http://trinityrelocationgroup.com/
Company Phone
(888) 331-7690
Headquarters Address
2300 Palm Beach Lakes Blvd., West Palm Beach, FL, 33406

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186 Customer Comments & Reviews

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juliehorner8633
12/5/2022
We had a great experience. They expertly wrapped and moved with great care. Everything was expertly packed. They are extremely professional, pleasant and polite. Cost was exactly as they stated. We will definitely be calling them again for our next move!

linnemeier75
11/30/2022
Avoid these people at all cost. Took months to get my stuff. I was missing stuff. Stuff was broken. What I did get looked like it had fallen out of the truck more than once. Kept changing days and prices. Then they point at the subcontractor for your problems. The subcontractor is difficult at best to get on the phone. Needless to say no one wants to take responsibility. Do yourself a favor and hire a reputable company like North America. They will be honest with you and treat your stuff like it was their own. If this is your only choice just buy new stuff when you get to where you are moving.

ellesottak652
11/24/2022
These guys are quick and efficient, our move was so seamless. They handled our items with care and consideration and even made our life a little easier by taking our boxes to their respective rooms. We were more than happy to pay and tip these guys!

juaancamposs13
11/21/2022
They are so strategic and efficient with placement of your items on the truck. They want to get you moved as quickly and as safely as possible. They handled it all with grace. They were polite and asked for guidance when needed. No damage. Happy customers!

jennifrreittas03
11/16/2022
On time, super friendly, and so fast. While they're fast and efficient, they aren't sloppy, either. I didn't feel rushed. They made sure all of my stuff went where I wanted it and were completely happy to move some furniture around for me when I decided I would prefer it elsewhere. I felt completely comfortable and safe with these friendly and chatty guys.

myflotsam5
10/7/2022
Be very careful when considering Trinity Relocation Group to support your long distance move. Essentially, the service they provide is to connect you with a company that will service your move. Read the contract carefully! They do not guarantee the price you will pay. They do not guarantee the delivery schedule. They will not act in any way as Quality Control over the vendor they select for you. For most people, it would be better to work directly with a reputable moving company or alternatively "self-move" companies like PODS and U-Haul. We have been waiting on the delivery of our furniture for over 30 working days (as described in the agreement). Everyone was quick to collect the... Read More

1natnuk
10/3/2022
Although I read several disparaging words about this company, I was very happy with them they did a great job. I had several items moved from a long distance and everything came to me unharmed with the exception of one small item. I could not be happier!

ccpatriots
9/30/2022
This was an all-around terrible experience. I have completed moves before on my own that were better experiences. I hired a company to do this move because I did not have the time to do my move this time and wanted to make sure my things got to me in one piece. After I signed a contract with them, I heard nothing from them until a week before. I tried responding to them, and got no reply. The subcontracted my move to a moving company that has terrible reviews for their service, and I received the same treatment. All of my items were delayed, most of my furniture was damaged upon arrival. I contacted them afterwards to try and reconcile the situation and they claimed no responsibility for... Read More

M
Marcus-consumeradvocate
9/28/2022
This is not a moving company, they are brokers that will contract your move out to a third party to make a quick buck. Read the BBB complaints. The move took over 30 days The move cost twice what was estimated All of the reviews are either 1 star or 5, which should be a red flag to anyone looking to use this company. https://www.bbb.org/us/fl/west-palm-beach/profile/moving-brokers/trinity-relocation-group-llc-0633-90505235/complaints

M
Marcus-consumeradvocate
9/25/2022
This is not a moving company, they are brokers that will contract your move out to a third party to make a quick buck. Read the BBB complaints. The move took over 30 days The move cost twice what was estimated All of the reviews are either 1 star or 5, which should be a red flag to anyone looking to use this company. https://www.bbb.org/us/fl/west-palm-beach/profile/moving-brokers/trinity-relocation-group-llc-0633-90505235/complaints Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Top Rated
Our Partner
  • $400 discount for interstate moves
  • Specialized in long-distance moving services in the continental US*
  • 30 days of free storage with free re-delivery
  • 10% early reservation discounts (30 days advance notice)
  • Discounts available for AARP, AAA, military and students
*excluding Alaska and Hawaii
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