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Trinity Relocation Group Review

186 Customer Comments & Reviews - see all comments
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Trinity Relocation Group is a Florida-based fully licensed moving broker that connects consumers with moving companies across the country. Through Trinity, consumers can find companies that provide interstate moving services for residential, commercial, and military customers, as well as storage and packing services.

How is Trinity Relocation Group rated?

Breakdown

5.0/5
Services Offered
5.0/5
Coverage Area / Company Type
5.0/5
Reputation

Overall Rating: 4.9 / 5 (Excellent)

Trinity Relocation Group is a moving brokerage company that connects consumers with companies across the country that provide interstate moving services. Residential, commercial, and military customers are welcomed, as well as those who need to transport a vehicle from state to state. Trinity asserts they verify every moving company's safety track record and insurance status to make sure they are only recommending the best companies. Therefore, consumers are advised to receive and review a binding contract with the final moving company (and especially to clarify the pricing method, which can be by cubic feet or weight) to avoid any surprises.

Services

Service Offerings
Residential
Corporate
Auto
Government/Military
Distance Offerings
Interstate
Additional Services
Storage
Packing & Unpacking
Quote Options
Online
Phone
Restrictions
Interstate moving only. No local (within the same state) or international moving is offered.

Services Offered - 5 / 5

Trinity Relocation Group is a moving brokerage company licensed by the Department of Transportation that primarily matches consumers with moving companies across the country that provide residential, commercial, military, and auto transport moving services as well as storage and packing. To start the process, consumers can request a free quote online or by calling Trinity over the phone. Trinity's website says they screen and vet moving companies before connecting them with consumers by making sure they have a valid DOT and FMCSA licenses and verifying their safety record and insurance. Trinity also makes sure every moving company gives their customers a binding contract so all terms (including pricing) are locked in. One caveat is that only interstate (state-to-state) moving services are brokered through Trinity. Local and international moving is not offered.

Reputation

2017 Complaints
20
BBB Rating
B
Year Founded
2020
Date Collected
2020-09-05

Reputation - 5 / 5

To be clear, Trinity is a moving broker, which means they typically broker their moves rather than providing physical moving services themselves. When brokering, they only act as the middleman between the company and the consumer. This means any details Trinity provides as to pricing and timing should be confirmed by the actual company that will be performing the service prior to moving day. Special attention should be paid to the way the moving company calculates the cost—some companies use weight while others go by cubic feet, which would require customers to measure every item to receive a more accurate quote.

Fleet Details

Department of Transportation License Number
3218709
MC License Number
1006834

Fleet - 5 / 5

Trinity Relocation Group acts as a broker, meaning that it has no fleet of its own.

Contact & Additional Info

Homepage URL
Company Phone
(888) 331-7690
Headquarters Address
2300 Palm Beach Lakes Blvd., West Palm Beach, FL, 33406

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186 Customer Comments & Reviews

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L
lapunx
2/5/2022
Wonderful service! I needed to move in a hurry and they made it such an easy and stress free experience for me and my family. Thanks again for the excellence!!


primetimeall17
2/5/2022
A Great service, they really met my Requirements, provided great customer service Bill Rosen helped my family and I with our relocation and it was everything we imagined


primetimeall17
2/5/2022
Absolutely the best service, very professional on time and Superseded my EXPECTATIONS!!!!! Thanks


S
Samantha
2/5/2022
Being a single mom is beyond stressful and I was terrified to move due to all the horrific stories you hear. I was moving from New Jersey to Florida and I was recommended by a friend to call trinity. My representatives name was Jeff. In the beginning we started by going through the inventory, he was super thorough. He even set it up so my TV’s were properly packed and my bed was covered properly. Me being me, I was anxious til moving day. But ever time I called or texted Jeff he answered. He really was with me from start to finish, not just until he got my money. Their customer service team, was informative, helpful, and alway answered! So the day of the move comes I was expected to pay a... Read More


P
Peter
1/27/2022
*When our movers came to do the pick-up, they actually apologized for how much Trinity was scamming us * *Almost 3 times initial estimate* First, let's start with something even Trinity wouldn't try to dispute. Trinity is not a moving company; they are a Broker who charges a massive fee to organize a 'binding' agreement between you the customer and actual moving companies. If you take a moment to look through some of the real reviews here, you may see a common trend. The 'binding' price that they offer is not so binding after all. Although sometimes this discrepancy may be because you fail to properly account for your belongings, more often it is because their estimation is a... Read More


P
Peter
1/27/2022
*When our movers came to do the pick-up, they actually apologized for how much Trinity was scamming us * *Almost 3 times initial estimate* First, let's start with something even Trinity wouldn't try to dispute. Trinity is not a moving company; they are a Broker who charges a massive fee to organize a 'binding' agreement between you the customer and actual moving companies. If you take a moment to look through some of the real reviews here, you may see a common trend. The 'binding' price that they offer is not so binding after all. Although sometimes this discrepancy may be because you fail to properly account for your belongings, more often it is because their estimation is a... Read More


J
johndonnelly379
1/24/2022
When I was referred to this company I did not know what to expect. My friend had a good experience but I know how complicated moving is being from a military family. I was impressed with the entire process from start to finish. Thank you Trinity for helping my family with the move, you earned my business forever!


rachelfeloni
1/24/2022
Had the best experience ever with our move. The employees were all so helpful every time I called. They were well planned out, and organized. Which is a must when moving. Thank you so much for your professionalism. I highly recommend.


ecfeloni
1/24/2022
I booked Trinity relocation group when I unexpectedly had to move and they were so helpful! The gentleman I spoke with was very upfront about everything included and helped me figure out a way to get my move closest to my budget and stayed in communication with me up until the move day.They finished up my move in just a few hours and everything was safely delivered. Couldn’t have asked for a better experience


hailbailey1180
1/21/2022
I just canceled the move I set up with this rip-off brokerage firm and their multiple rude people setting up the moving details. Numerous emails and phones calls from different people with different estimates by adding to the original estimate and they each say it is because I made a change in some items to be picked up. Companies like these should be outlawed. These jerks will not listen to you, they cut you off if you start asking detailed questions about their dealings and they repeat the same spiel. I was ticked off after dealing with these loony tunes for a few days. Again, as stated in other reviews, they say no refund even if you cancel during the time frames they give you.... Read More



Top Rated
Our Partner
  • $400 discount for interstate moves
  • Specialized in long-distance moving services in the continental US*
  • 30 days of free storage with free re-delivery
  • 10% early reservation discounts (30 days advance notice)
  • Discounts available for AARP, AAA, military and students
*excluding Alaska and Hawaii