Secure Alert Medical Alert Review

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Secure Alert Medical Alert System Review

Secure Alert Medical Alert System is a subsidiary of Medical Guardian, a leading medical alert provider founded in 2005. The company offers a variety of well-built medical alert devices and 24-hour monitoring by trained and certified emergency operators from their U.S.-based monitoring center. Secure Alert promises free quality equipment, shipping, and activation, as well as affordable monthly fees without long-term contracts.

How is Secure Alert Rated?

Overall

Secure Alert's parent company, Medical Guardian, is a medical alert provider founded in Philadelphia, Pensylvania, in 2005. The company's mission is to provide affordable and reliable medical alert services for older adults wishing to maintain an independent lifestyle despite possible physical limitations and health conditions. Medical Guardian caters to those looking for round-the-clock protection and quality service without a hefty price tag.

Products

Secure Alert offers four medical alerts packages, the Classic Guardian, the Home Guardian, the Mobile Guardian, and the Premium Guardian. Each package includes a water-resistant device that can be worn as a clip-on, necklace or wristband and 24-hour monitoring from their certified, U.S.-based monitoring center. The company’s main website also offers a Family Guardian package that includes everything the classic package does, as well as three additional sensors and a convenient mobile app that tracks the user’s activity throughout the day and charts the information in a daily and weekly report. If the user breaks from his or her usual routine, the device will send an alert to caretakers and family members via email or text message.

Product

Includes:

Features

Price

Add-Ons

Monthly

Quarterly

Annual

Classic Guardian

  • Base Station
  • Wearable, water-resistant alert necklace or wristband
  • Uses landline connection
  • 1,300-foot range
  • 32-hour backup battery power
  • Free month of service with annual subscription

$29.95

$89.85

$329.45

  • Wall button
  • Lock box
  • Additional buttons

Home Guardian

  • Base Station
  • Wearable, water-resistant alert necklace or wristband
  • Wireless connection through AT&T cellular network
  • 30-hour backup battery
  • 600-foot range in every direction
  • Automatic fall detection pendant available.
  • Free month of service with annual subscription

$34.95

$104.85

$384.45

  • Wall button
  • Lock box
  • Additional buttons
  • Fall detection pendant

Mobile Guardian

  • Base Station
  • Wearable, water-resistant alert necklace or wristband
  • Charging cradle
  • Leather carrying case

 

  • Wireless connection through AT&T cellular network
  • 24-hour battery life
  • 350-foot button-to-base station range
  • Portable, GPS-enabled device
  • Free month of service with annual subscription

 

$39.95

$119.85

$439.45

 

  • Wall button
  • Lock box
  • Additional buttons

 

Premium Guardian

  • All-in-one device
  • Charging cradle
  • Water-resistant belt clip and necklace buttons

 

  • Wireless connection through AT&T cellular network
  • Built-in two-way speakers
  • 36-hour battery life
  • Unlimited range
  • Portable, GPS-enabled device
  • Automatic fall detection capability
  • Free month of service with annual subscription

$49.95

$149.85

$549.45

 

  • Fall detection capability
  • Lockbox 

 

Monitoring

  • 24/7 monitoring by trained and certified emergency operators from their U.S.-based monitoring center.
  • Ability to dispatch police, fire department, and paramedics.
  • Ability to contact designated non-emergency help such as neighbors and family members.
  • Certified by Underwriters Laboratories, which recognizes only the highest safety and performance standards.
  • Holds a TMA Five Diamond Central Station Certification, which is awarded to monitoring centers committed to achieving excellence in upholding and exceeding quality criteria standards, providing the highest level of customer service, ensuring all emergency operators are certified with the CSAA training series, raising the industry’s standards, and reducing false dispatches.

Customer Service

All Secure Alert medical alert devices are easy to install and activate, just plug and test. There are also helpful installation videos available on Medical Guardian’s website, or you can request over-the-phone step-by-step assistance from one of their expert "client service" representatives. Medical Guardian strives to provide outstanding care beyond their clients' fundamental concerns, assisting in activation, installation, account changes, and even post-emergency follow ups.

Reputation

Secure Alert is backed by one of the industry’s leading medical alert companies, Medical Guardian, which currently holds a Better Business Bureau rating of A+ and a Trustpilot score of 8.2. Their monitoring center is certified by the Central Station Alarm Association, Underwriters Laboratory, and the Department of Defense, guaranteeing that your loved ones will receive prompt assistance and the best possible service if ever they were in need. With free shipping, activation, and devices, Secure Alert provides an excellent selection of quality products and services at unbeatable prices.

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