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Secure Alert Medical Alert Review

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Secure Alert is a subsidiary of industry-leading medical alert services provider Medical Guardian. Founded in Philadelphia, Pennsylvania, in 2005, Medical Guardian strives to provide client-oriented services that are as affordable as they are reliable. The company offers four packages through Secure Alert, with free equipment, shipping, activation, and 24/7 monitoring from their CSAA Five Diamond-certified center.

How is Secure Alert rated?

Breakdown

Overall Rating: 0 / 10 (N/A)

Although it hasn't been in business as long as some of its competitors, Secure Alert has established itself as a reputable and reliable player in the medical alert industry. Its technology is mainstream, but the company focuses on the customer experience. Customer service issues can be addressed directly by the company's founder and president. Its price guarantee and pledge not to outsource its emergency call center services make it a very solid choice in relation to its competitors.

Secure Alert Equipment

Equipment - 0 / 10

The company offers landline, cellular, and GPS-based equipment, as well as a suite of devices and an app that provides real-time updates about a patient's whereabouts and well-being to family members and loved ones. The base station equipment is not water-resistant, but the emergency call buttons are. The landline system is not compatible with the company's automatic fall detection add-on, but the other units are. The company's equipment comes with a lifetime limited warranty.

Monitoring

Monitoring - 0 / 10

Emergency calls go to one of the company's emergency operators, who assess the situation and makes the appropriate calls. This avoids having an ambulance automatically sent to the customer's house every time the alert button is pressed. If the customer is unresponsive, however, the operator will immediately send emergency services to his or her location.

Contract & Price: How much does Secure Alert cost?

Contract & Price - 0 / 10

Secure Alert does not require customers to sign a contract. The service can be cancelled at any time. Customers are not charged for the equipment or shipping. One especially consumer-friendly practice in relation to its competitors is that the company guarantees the price of its services per month will never change for the duration of the customer's use of the company's services. The base landline system costs $29.99 per month and the premium system is $49.99, which is in line with industry standards.

Secure Alert Reputation

Professional Certifications

  • Underwriter's Laboratory (UL)

Additional Ratings

BBB Rating
A+
BBB Postive Reviews
1
BBB Negative Reviews
1

Reputation - 0 / 10

Secure Alert's parent company, Medical Guardian, is a BBB-accredited business with an A+ rating. It has only two BBB reviews/complaints, which is not a sufficient number from which to draw any conclusions. The company rates four stars - "Great" - on Trustpilot. Its monitoring centers are UL-approved. The company does not outsource its monitoring to offshore businesses.

Contact & Additional Information


Top Rated
Our Partner
9.6 / 10
  • Most Popular Choice - A+ Rating with BBB
  • Special pricing for AARP and USAA members
  • 30 Day Risk-Free Trial
  • FREE Equipment, Activation, and Gift!
  • $27.95/ Month. No Long-Term Contract or Hidden Fees.
  • 1,000 ft. Range, Waterproof Pendant & 36-hr Battery Life.
  • Landline, Cellular, and GPS with Automatic Fall Detection
  • USA-based and UL Certified 24/7 Monitoring Centers

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Secure Alert Medical Alert