LifeStation Medical Alert Review

Rating: 8.7 / 10 (Excellent)
2 Customer Reviews - see all reviews
Disclosure: We receive advertising revenue from this partner. Learn more.
How is LifeStation rated?
Maintenance & Repairs
Service Agreements
Contract & Price

Why They're a Good Choice

LifeStation's medical alert has both a physical unit that plugs into the wall, as well as a help button that is carried on the wrist or wore as a necklace. Cell network connectivity allows for high portability. Their prices & service offerings are inline with other competitive medical alert companies.

What's Included with LifeStation:

  • Waterproof call buttons
  • Call buttons can be worn as wristband or necklace
  • 4 year battery life for help buttons
  • 24-Hour access to phone operators & trained CSAA Certified Care Specialists on emergency calls  
  • UL listed monitoring center
  • Up to 500 ft communication range w/landline console & 650 ft communication range w/cellular console
  • Automatic, silent weekly tests to ensure equipment is functioning properly
  • A la carte add-on subscriptions provided for $3-6/mo each

Plans and Pricing









In-Home Cellular




Mobile with GPS




Fall Detection Add-on





  • In-home landline & in-home cellular consoles options
  • Mobile GPS button
  • Mobile emergency button
  • Bathroom & hallway buttons
  • Lockbox
  • Automatic fall detection

The Fine Print:

  • Free shipping
  • Free monthly monitoring for spouses with purchase of an additional button
  • No landline required
  • A+ Rating with BBB
  • Great portability - as the system is able to use cellular network.

The Bottom Line:

LifeStation has a competitive service offering and are an excellent option - particularly for more mobile seniors.

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Latest Reviews

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Karen S
Euless, Texas
If I could give them zero stars I would. My mother lived in an assisted living facility and only used the system once. The ambulance they called cost over twice what I normally paid for that service. My mother recently passed away and I called to cancel the account. I was told I had to mail back the box and button in order for them to cancel the account ($25 to mail it back to them). This in the middle of trying to make funeral arrangements. I asked them for a prorated rebate since I pay yearly (in order to get their "great rates") and I had just renewed two months prior. They said no, you got the better rate so we don't refund. Over $300 gone. And the button must have been... Read More

Official Response

of LifeStation Medical Alert
Thank you for the feedback, Karen. We take matters like this very seriously and, if possible, would like to make it right. At your earliest convenience, please give us a call at 855-798-9949 and our customer service team will be happy to assist.
Sam W
Seattle, Washington
I have had a contract with LifeStation for the past few years. The service worked OK, but my problem is with the scam they run when you try to cancel the service. In spite of calling to tell them on Dec. 4 2014 to discontinue the service and that the equipment was in the mail, they still charged me for three months of service, beginning on Dec. 5. They claim that they won't actually cut service until they receive the equipment (it arrived at their corporation Dec. 16) and that it is their policy to charge for the entire next billing cycle. I feel totally ripped off for $75, hence am motivated to share my story with you. Next time I'll go with Bay Alarm.

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