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Bay Alarm Medical Alert Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.

How is Bay Alarm Medical rated?

Breakdown

4.8/5
Monitoring
4.4/5
Equipment
4.5/5
Contract and Price
4.5/5
Reputation and Certifications

Overall Rating: 4.5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 4.4 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 4.8 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 4.5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 4.5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

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Sahsleifjeol
7/15/2016
We acquired Bay Alarm for my Mother in Law 3 years ago. She LOVES it! It gave Mom the peace of mind to continue living alone in her own home for all this time. She did need to " Push the Button" several times, and when she did, the response was fantastic! Both the paramedics were summoned, and family members were alerted very quickly. I highly recommend this service! Shari D.


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Brenda G
7/15/2016
We purchased alarms from this company for my mother, aunt and uncle within months of each other. The online support and guidance was great when we were trying to decide which payment plan to choose. Once we purchased the product support continued and we had to use their service multiple times. Each time they were right there for our loved ones and the call system they have for notification I feel is excellent. Medical support was on site in a timely manner and fortunately the outcome each time was positive.


Meri B
7/15/2016
My mother fell 3 times within a 3 week span and Bay Alarm was essential in having emergency personnel dispatched to the house to help her up as quickly as possible. Me and my siblings are spread out throughout the country and we are all notified as soon as she falls and that the emergency responders are on the way so it has been a great service for my mother and for keeping up to the minute communication with the rest of my family. I would highly recommend Bay Alarm to others.


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Sandra R
7/15/2016
Our family chose Bay Medical Alert for our mother because she has a home Bay Alarm system which we have been very happy with. All of Mom's children reside about an hour away from her, and having the Bay Medical Alert system for her gives both Mom, as well as her family, comfort in knowing that medical assistance is only a button push away. We have been very pleased with any phone or correspondence communications that we have had with Bay Medical Alert, and have even recommended this system to Mom's elderly sister who also lives alone. Thanks for being a great partner in keeping Mom safe, and giving the whole family peace of mind!. Sandy Russell Hoover, on behalf of Jo Anne C. Russell


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Nancy D
7/15/2016
I ordered the Bay Alarm for my aunt. She lives alone in a senior community. The fact that she can be in contact immediately for help, makes her and me feel more at ease for her care. She has not had to use the service. If she never has too, it will have been worth the monthly charge for her safety. Thank you for providing excellent service!


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Amy G
7/15/2016
I have an 85-year old mother who lives over 2 hours away. This was the best money I could have spent to get peace of mind. Several times she has bumped the alarm, and they are always kind when they contact her and set her at ease when she's embarrassed that she did it again. A few times her alarm went off and they couldn't contact her. They dispatched medics and then contacted me to let me know what was happening. At my request, they called me back with an update. I have to say that every time I've spoken with someone at Bay Alarm, they've been kind, compassionate and considerate. I do and will continue to recommend that to anyone with elderly family members!


Patrick M
7/15/2016
Its great to know that someone is just the push of a button away!!


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Sharon C
7/15/2016
I purchased this alarm system for my Dad. He has used it numerous times and has received a quick response every time. Along with that, I have immediately received a call each time, as well as my sisters alerting us to his situation. He also receives a call back to verify help has arrived or that the situation is under control. Several years ago, we had a power outage due to a storm. Within 30 minutes for the outage, I received a call from Bay Alarm alerting me of the telephone line being down and inquiring of my Dad's safety. Bay Alarm Medical Company has outstanding service and concern for their clients. I highly recommend Bay Alarm Medical.


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ywalters
7/15/2016
I'm very happy that I have the Bay Alarm. I recently lost my husband and had never lived alone. Having this well organized alarm in my home allows me to feel safe. Thank you.


Pamela M
7/15/2016
Very satisfied with system. Cost effective also



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