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Bay Alarm Medical Alert Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
907 Customer Comments & Reviews - see all comments
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Bay Alarm Medical is a California-based provider of medical alerts. Founded in 1946 as a division of a larger home security network, Bay Alarm medical provides wireless, multi-part systems that aim to assist in medical emergencies. Complete with two-way communication, 24 hour service, and a 1000 foot radius, Bay Alarm Medical stresses service reliability and efficiency.
 
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How is Bay Alarm Medical rated?

Breakdown

4.8/5
Monitoring
4.4/5
Equipment
4.5/5
Contract and Price
4.5/5
Reputation and Certifications

Overall Rating: 4.5 / 5 (Excellent)

Bay Alarm Medical Alerts offers quality equipment and competitive prices with no contracts, cancellation, or activation fees.

All their equipment can connect to one of their three monitoring centers via landline, cellular, or mobile/GPS, making them a convenient and versatile option for active and limited mobility users alike.

Even their most basic system, the In-Home Medical Alert, features an excellent 1,000-foot range, a long battery life, and superior sound quality for a reasonable price.

Their commitment to versatility and efficiency extends to roads as well, since they offer the world's first in-car medical alert system.

Anyone looking for a reliable, affordable medical alert service from a highly-rated company will find Bay Alarm Medical Alerts delivers everything on their wish list and much more. For their exceptional products and services, Bay Alarm Medical gets our highest possible rating.

Bay Alarm Medical Equipment

Equipment - 4.4 / 5

Bay Alarm Medical Alerts features high-end, reliable equipment at a competitive cost.

Customers can choose between different types of call buttons (wristband or neck pendant), and methods of communication with the call center (landline, cellular, and mobile/GPS).

Battery life for the base station and mobile unit is on the high side of average for the industry, as is the base station's range. Bay Alarm also offers the Splitsecnd, a first of its kind in-car medical alert system that provides immediate assistance in the case of an accident.

The device works with almost all cars and has an added help button in the case the driver needs any type of assistance. Finally, all of Bay Alarm Medical's products are easy to install, requiring little more than a simple plug-in.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
32 hours
Mobile/GPS Battery Life
72 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
Verizon
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit

Monitoring

Monitoring - 4.8 / 5

Bay Alarm Medical's medical alert systems are professionally monitored 24/7 at one of their three outsourced call centers, by multilingual staff.

Both in-home and GPS products are all exclusively on AT&T’s 4G LTE network, one of the largest in the U.S. (Most of Bay Alarm Medical's competitors are still on 3G.) They consistently get good reviews for their prompt, expert monitoring technicians.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Bay Alarm Medical cost?

Contract and Price - 4.5 / 5

Bay Alarm Medical consciously keeps their prices very competitive, starting at just $19.95 per month, with zero contract or cancellation fees.

Since the system is self-installed, that's another savings opportunity. Bay Alarm Medical also provides a helpful 30-day trial period for customers to evaluate whether a medical alarm system is a good choice for them.

Starting Prices per Month

Landline
$19.95
Cellular
$29.95
Mobile/GPS
$39.95
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
None
Equipment Fees
No equipment fees
Free Trial Period
30 days
Cancellation Policy
No cancellation fees. Bay Alarm Medical also prorates for unused months.

Bay Alarm Medical Reputation

Reputation and Certifications - 4.5 / 5

Bay Alarm Medical enjoys an excellent reputation in the medical alert industry, with a very good 8.8 TrustPilot score and an A+ rating with the BBB.

Their call centers, though outsourced, are certified by the Underwriter's Laboratory and The Monitoring Association.

Professional Certifications

  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)

Additional Ratings

TrustPilot Rating
8.8 out of 5
BBB Rating
A+
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-08-17

Disclaimers

Contact & Additional Information

Homepage URL
https://www.bayalarmmedical.com/
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
Year Founded
2007

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907 Customer Comments & Reviews

Loading Reviews ...
Chris J
7/15/2016
I have been satisfied with Bay Alarm. I would recommend them to family and friends

A
Albert V
7/15/2016
So far things are going well with this system. I am happy with it.

T
Toni C
7/15/2016
When my mother pressed her button and they couldn't get in touch with me they dispatched and it was the right thing to do. I am thankful for their being alert to get her the help she needed

I
Ida L
7/15/2016
Since enrolling in Bay Alarm Medical, I have had emergencies, i.e. accidents, in my home and Bay Alarm has responded timely to my alerts sending assistance promptly. That was not the case before I had the system, and as a result I have not had to be sent back to a hospital, as was the case before I had the system. I feel more assured knowing that Bay Alarm is there to help for minor mishaps as well as major emergencies that can always be on the horizon. Ida E. Lamb

D
Delia C
7/15/2016
The customer service is great! They answered all the questions I had with the system and the device that was sent to me. I also called to make sure the system was working properly. Thanks!

J
Jessie H
7/15/2016
The Bay Alarm seems to be a great idea for older people like me who have a disability and are in danger of falling. However, I have had some questions regarding the use of the device : DO I have to be near the receiver to be heard ? When I press the button does the message automatically put me in touch with local emergency professionals? I called customer service looking for answers, and after 15 minutes of wait time I was offered a call back without losing my place . I never received a call back! So, the device and concept is wonderful if I can get my questions answered!

M
Michael R
7/15/2016
I signed up my 86 year old mom a month ago. Customer service was excellent, as were the personnel I dealt with in the installation/testing process! Most of all, I'm enjoying the peace of mind the alert system has given BOTH to myself and my mom. Thanks again----Michael R

K
K A
7/15/2016
We contracted with Bay Alarm Medical for my paraplegic brother, for use at his house when he lived alone, and later, at our home when he was with us. We didn't have to use the service often, but when we did, it was a lifesaver. Loved the option to select who was called first, second, etc., so that it didn't have to always be a 9-1-1 call. Would definitely recommend the Extended Range--first time it was used, my brother got stuck in his wheelchair in a side yard outside his house, where no one could hear or see him. Bay Alarm to the rescue, sending a squad out very quickly to hunt him down! As his dementia increased, it gave him comfort that he was always in contact with someone in... Read More

D
Darlenea r
7/15/2016
We got the medical alarm for my 93 yr old father-in law. It has been a very big comfort to know he is protected should he fall or become injured. It has always gone off when triggered and the staff has always been friendly and helpful. Very easy to use and maintain.

M
Mechelle B
7/15/2016
Customer service is terrible, was not helpful at all! Required email or faxing wich many elderly do not know how to do. When asked questions they did not respond at all.too much money for bad service. I will not recommend them to anyone of my clients.

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