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Universal Home Protection Home Warranty Review


Rating: 5.2 / 10 (Average)
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Founded in 1992, Universal Home Protection is a Wisconsin-based home warranty provider that also services northern Illinois and Chicago. The company provides reliable home warranty products for homeowners and buyers, offering elite and basic packages with appliance upgrade and other optional riders. Universal Home Protections holds a B rating with the Better Business Bureau.

How is Universal Home Protection rated?

Breakdown

5/10
Coverage
5/10
Reputation
5/10
Contract & Price
6/10
Claims & Service

Overall Rating: 5.2 / 10 (Average)

Universal Home Protection has been providing comprehensive home warranty plans for homeowners and real estate agents since 1992. Although their Basic and Elite plans provide standard protection for all major systems and appliances, their offer is priced slightly higher than similar products on the market. Nevertheless, the company strives to provide a better, more reliable home warranty option.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$1,000
Typical Systems Benefit Limit
$2,000

Coverage - 5 / 10

Universal Home Protection offers two home warranty plans, the Basic and the Elite. Their basic package includes protection for plumbing, electrical, heating, and air conditioning systems, as well as primary appliances like water heaters, washers/dryers, ovens/ranges/cooktops, built-in microwaves and dishwashers, kitchen refrigerators, garage door openers, ceiling fans, garbage disposals, and built-in trash compactors. Their Elite package includes everything the Basic plan does, with the addition of water softeners, wine chillers, stand-alone freezers, and permanently installed sump-pumps. The company also extends coverage for specialty items like well pumps and swimming pools or spas. UHP has a per-item benefit limit of $1,000 for appliances and $2,000 for systems and a $5,000 limit per occurrence.

What does Universal Home Protection cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Universal Home Protection exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump

Contract & Price

Contract Details

Annual Premium
Starting at $450
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 5 / 10

Universal Home Protection's Basic plan is priced at $450, while their Elite package costs $525. Both options are available with a one-year minimum contract term and have a $75 deductible. Those interested in purchasing a home warranty plan for this company should know that they don't require a contract before extending coverage, and that plans can be conveniently purchased online.

Sample Contract

Universal Home Protection provides a sample contract for potential customers on its website: Universal Home Protection Sample Contract

Cancellation Policy

In Wisconsin: The purchaser of the warranty plan may (within 15 calendar days of the delivery of the warranty contract) reject and return the warranty contract for a full refund; less actual costs or charges needed to issue and service the warranty contract. In Illinois: The contract holder may cancel the home warranty contract: a) within 30 days after its purchase, if no service has been provided, for a full refund of the consideration less a cancellation fee. b) at any other time during the term of the contract for a pro rata refund of the consideration for the unexpired term of the contract less the value of any service received, and a cancellation fee. The pro rata refund shall be based on the number of days elapsed during the term of the contract. The cancellation fee for this contract shall be the lesser of 10% of the contract price or $50.

Claims & Service

Claims

Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims & Service - 6 / 10

Universal Home Protection clients can expect to be charged a reasonable 75 dollar service fee every time they file a claim. However, the company requires a 30 day waiting period from the date of enrollment before they can begin receiving service. Although it does not constitute a drawback, UHP only allows clients to select contractors from their network, which some may find limiting.

Universal Home Protection Reputation

Company Details

Year Founded
1992
NHSCA Membership
Number of Employees
11-50
BBB Rating
B
BBB Rating
0
BBB Neutral Reviews
0
BBB Negative Reviews
1
Date Collected
2017-07-24

Reputation - 5 / 10

Universal Home Protection LLC has a Better Business Bureau rating of B, based on a single unresolved customer complaint. The company's website includes a testimonial section with positive feedback from contractors and clients who are satisfied with their professional service and ethical business approach.

Contact & Additional Information

Homepage URL
Company Phone
(608) 831-0285
Headquarters Address
1289 Deming Way, Suite 201, Madison, WI, 53717
Year Founded
1992

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Top Rated
Our Partner
9.7 / 10
  • Far and away the trusted industry leader
  • They have paid out over $1.8 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.6 million customers
  • Best reputation in home warranty industry