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ServicePlus Home Warranty Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
446 Customer Comments & Reviews - see all comments
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Founded in 2016, ServicePlus is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Plans for multi-unit homes are available. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee. ServicePlus is located in Edison, New Jersey.
 
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How is ServicePlus rated?

Breakdown

4.5/5
Transparency
4.5/5
Claims Processing
4.5/5
Coverage Options
4.5/5
Additional Benefits
4.0/5
Customer Experience

Overall Rating: 4.4 / 5 (Excellent)

ServicePlus is unusual for having two pre-packaged plans that each cover a mix of systems and appliances. Optional coverage outside the standard plans is available for a wide range of home features.

The company's Platinum plan stands out for covering two heating and air condition systems, which can be helpful for homeowners of duplexes or homes where there are more than one type of heating system, e.g. baseboards in the kitchen and forced hot air elsewhere.

At a flat rate service fee of $75 per service call, the company falls in line with other warranty companies when it comes to deductibles. Customers can file claims 24/7 by telephone or online through the company's portal.

ServicePlus publishes a sample contract online and a thorough explanation of what is covered under its two plans. We recommend that potential customers thoroughly read their contract to understand coverage limits, policies on pre-existing problems with covered items, and other important issues.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Term
Term Benefit Limit
$3,000
Typical Appliance Benefit Limit
$1,500
Typical Systems Benefit Limit
$1,500

Coverage Options - 4.5 / 5

ServicePlus offers two types of plans: Gold and Platinum.

Both of these have a series of optional add-ons, such as pools, spas, central vacuum, limited roof leaks, and septic systems, to name a few. Their pre-packaged plans can therefore be expanded to suit every homeowner's needs.

No home inspection is required to purchase a policy. Appliance and system coverage is guaranteed regardless of age, make, or model. However, maintenance records are required for service and the company has a pre-existing condition policy which is unusual in the industry and may limit coverage.

What does ServicePlus cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump
  • Furnace

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Freestanding Ice Makers
  • Built-In Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
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1 More

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $569
Minimum Contract Length
13 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4 / 5

For a single-family home in a small midwestern city, ServicePlus' Gold Plan premium is $569. The company's Platinum plan for the same home runs $649. An annual contract is required for both plans and premiums must be paid on an annual basis.

ServicePlus does not require a home inspection. Coverage starts 30 days after you sign your contract. The company has a 30-day cancellation policy in place.

Sample Contract

ServicePlus provides a sample contract for potential customers on its website: ServicePlus Sample Contract

Cancellation Policy

You may cancel this Agreement within the first thirty (30) days of the order date for a full refund of the paid contract fees, less any service costs incurred by us.

If this Agreement is canceled after thirty (30) days, you shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by us.

If we have provided services and the amount of the service costs incurred by us is greater than the contract fees paid, then no refund will be due to you.

Claims & Service

Claims

Service Fee
Flat rate, $75 per service call.
Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4.5 / 5

Even though appliance and system repairs are often unexpected, ServicePlus' flat rate $75 service fee makes budgeting for home repairs a little bit easier. Some home warranty companies work use a scale to price service calls. We appreciate the predictability the company's service fee structure provides.

ServicePlus makes filing claims easy. You can call the company 24/7 or file your claim online using the company's claims portal.

ServicePlus Reputation

Company Details

Year Founded
2016
NHSCA Membership
TrustPilot Rating
1.7 out of 5
BBB Rating
C+
Date Collected
2021-06-25

Reputation - 4 / 5

ServicePlus has a C+ rating from the Better Business Bureau. Customer reviews are mixed, with some consumers expressing satisfaction with the service they've received and other distraught over denied claims and unsatisfactory contractor assignments. The company earns just 1.7 out of 5 stars on Trustpilot.

Contact & Additional Information

Homepage URL
https://www.serviceplus.com/
Company Phone
(800) 545-0402
Headquarters Address
518 Old Post Road, Suite 7 #315, Edison, NJ, 08817
Year Founded
2016

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446 Customer Comments & Reviews

Loading Reviews ...
Gloria N
7/12/2017
Just signed up for this home warranty. Got the platinum plan. Sales representative was very nice and informative.

C
cherry
7/11/2017
Mr. Coleman was excellent in explaining the Home warranty and telling of all it covered to me and my husband. we were very pleased how he patiently answered all questions we had. Thank you Mr. Coleman!

J
James
7/11/2017
The representative I spoke with was very professional, courteous and responsive to my needs for protection.

D
Dale M
7/10/2017
Very helpful, especially with the military and senior benefits.

L
Lisa
7/10/2017
The rep that contacted me was professional, courtesy, and very polite. He totally like changed my mind about the services. It is so refreshing to speak with someone that is kind, knowledgeable, and understanding. He addressed all my concerns. Thanks

A
Alex S
7/7/2017
I contacted 5 of the top Home Warranty companies in the nation, when I spoke with the THP rep. Angel Santiago, he was very helpful, knowledgeable and personable. I checked with our regional BBB agency and they were rated 4.8. That also gave me the confidence to choose THP. Alex in Hawaii

Ken H
7/7/2017
STAY AWAY!! Extremely Poor Customer service! Everyone tells you how sorry they are as if they are reading from a script, but no one can help you. The HVAC Contractor they sent couldn't get his schedule together. He provided them with information that was not verified by the other FOUR contractors that I have since had look at my system When I asked for a second opinion, I was told they didn't offer that, I have called several times to find out exactly why my claim was denied, I get a different answer each time, which of course always begins with "sorry!" When I explained that I needed to have this situation expedited due to health issues, of course they don't have a process for that, but I... Read More

T
trish
7/7/2017
The customer service rep Marc Coleman was very thorough and explained everything well. He explained all the different plans and services and feel as though I was able to make a very informed decision about the plan that I chose.

I
Ivan K
7/7/2017
Better coverage /price comparing to the competition. Competent , friendly service personnel. Good previous experience

W
William S
7/5/2017
Just signed up, so review is based on that interaction with the rep who I worked with. No review on the organization's response to any service call. Rep was knowledgeable and was able to set me up for exactly what I need and get it going on the date I needed it. He knew his product and presented the options very well. Based on his effectiveness plus my research about the organization I chose them as my home warranty company. I hope any service call needed during the contract period goes as well as this one did.

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