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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,208 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States. They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits. They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage. With no term benefit limit set, the company has no caps to their coverage claims. As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage. For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website. In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement. The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract. After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services. In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA. In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4208 Customer Comments & Reviews

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K
keith w
1/23/2021
RUN, don't walk from Select Home Warranty. I have been with them for a year this month. For the review reader's convenience, I'll bullet point the problems. • Called about fridge making a noise. (Recorded noise on my phone.) • The call center is not in the US. They made a ticket. • Sent out a local repairman, a young kid, to look at it. ($60 visit) • Repair guy didn't know what was wrong. He took the back off the fridge. • I made a video of the noise recording from where it came. • Resent video again to repair guy. • No action from the repair guy or Select Home Warranty after much time. • I had surgery. • Freezer went out. All the food in prep for surgery was ruined. •... Read More

H
H W
1/21/2021
H & B Wright Select Home Warranty finds every excuse in the world not to cover any problem. Our 18 year old ac unit broke. The compressor is drawing to many amps and blew the 50 amp breaker. this means it is working to hard. SHW says it is an electrical problem and not covered, IT'S WORE OUT !!! help pay for it that's why I bought the policy. We're talking 8000.00 they should pay 2000.00 and be FAIR

bytelandscaping
1/7/2021
I submitted a claim for repair of my ice maker in my Refrigerator and they denied the claim. The Refrigerator is covered, but the iceman is not. Last I checked, it was part of the Refrigerator. They said they would cover the ice maker if I paid more money!!

bytelandscaping
1/7/2021
I submitted a claim for repair of my ice maker in my Refrigerator and they denied the claim. The Refrigerator is covered, but the iceman is not. Last I checked, it was part of the Refrigerator. They said they would cover the ice maker if I paid more money!!

R
Rishi
1/4/2021
This is a fraud company. I was having water drainage and water pressure issue in the house. The technician came and quoted $950 for the work. SHW denied the claim and said will give only $100 for the work. After reading all the comments here looks like this is their common response. Please dont waste your money on them. This is a fraud company.

Glenn C
1/4/2021
Bought a Select Home Warranty and the first claim was denied for my hot water heater due to age. Whats the point of having one if they deny everything.

C
C A
12/29/2020
Lucas Smart was very knowledgeable about the plan. I hope it stands up to my expectation .

Jackeline V
12/28/2020
We purchased a policy after 4 months my washer broke down , I file a claim on Saturday 12/19/2020 , I contact the company on Tuesday because I never received a call from them . They send a technician on the 23 ( the guy only stand in front on my washer for no more the 5 minutes) we paid the $60 dollars deductible. And he said well your insurance will contact you as soon as they have the part. I call 12/26 and spoke with a representative they never received a call or diagnosed from the technician. They told me to call Monday, well I call on Monday and technician came out with a repair bill for $954 dollars seriously. Well the insurance company close the claim said we are going to send you a... Read More

K
Kevin
12/27/2020
I phoned in to inquire about the services offered. The customer service representative was friendly, very professional and knowledgeable. After speaking with him I signed up for a 5 year plan..

swthomp
12/27/2020
Great deal on Black Friday and included two extra months. I hope it’s great.

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  • Appliance-only, systems-only, or combination plans available
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  • No home inspection required
  • File claims online or by phone
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