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Nations Home Warranty Review


Rating: 6.5 / 10 (Very good)
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Founded in 1996, Nations Home Warranty is a local Texan company that specializes in home warranty products for homeowners and real estate agents in the Dallas/Ft. Worth Metroplex counties. The company offers home warranties and free online listing coverage, as well as 24/7 customer service with qualified professionals ready to assist throughout the claims process.

How is Nations rated?

Breakdown

7/10
Coverage
6/10
Reputation
6/10
Contract & Price
7/10
Claims & Service

Overall Rating: 6.5 / 10 (Very good)

Although Nations Home Warranty's coverage is in line with industry standards, their annual premium for basic coverage costs more than many of their competitor's plans. The company does business only in Texas. Its comparatively small size and lack of consumer reviews make it difficult to assess the organization's reputation.

Coverage

Key Facts

Plan Types
Combo/Hybrid
Build Your Own
Benefit Limit Type
Per Item
Per Term
Term Benefit Limit
$3,000
Typical Appliance Benefit Limit
$3,000
Typical Systems Benefit Limit
$1,500

Coverage - 7 / 10

Nations Home Warranty covers the usual appliances and systems, but does not warrant components that do not contribute to the primary function of the appliance or equipment. The contract also does not cover equipment that has not been properly installed, maintained, or repaired. The basic plan does not cover refrigerators, washers, or dryers. Those appliances are covered only by the company's premium plan.

What does Nations cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Smoke Detectors
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Trash Compactors
  • Garage Door Openers
  • Garbage Disposal

Exclusions

For a full list of Nations exclusions, check out this page.

Contract & Price

Contract Details

Annual Premium
Starting at $455
Minimum Contract Length
1 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 6 / 10

Nations Home Warranty's basic plan costs $455 per year, making it more expensive than many of their competitors. Service co-pays are $65, which is in line with industry standards.

Sample Contract

Nations provides a sample contract for potential customers on its website: Nations Sample Contract

Cancellation Policy

We can cancel the contract: if the contract holder: 1) defrauds or misrepresents information relating to the systems or appliances covered under this plan, 2) refuses to pay co-payment, 3) if the contract holder is verbally or physically abusive to any of our employees or to a contractor. If the contract is cancelled, by us only, the contract holder will be entitled to a pro rata refund of the paid contract fee for the unexpired term less $50 administrative fee and any service costs incurred by us.

Claims & Service

Claims

Service Fee
Co-pay amount per call is $65 with the following exceptions: “Eco-friendly” General Pest Treatment $149; RODENT treatment $95; Fire Ant treatment $99, Termite treatment $300 and Carpenter Ants $99
24/7 Claims Department?
Waiting Period
15 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
60 days

Claims & Service - 7 / 10

The company does not have a 24/7/365 call center for claims. Claims must be called in Monday through Friday from 8:00 to 5:00, excluding holidays. Parts and labor on repairs are warranted for 60 days.

Nations Reputation

Company Details

Year Founded
1996
NHSCA Membership
BBB Rating
B
BBB Rating
0
BBB Neutral Reviews
0
BBB Negative Reviews
2

Reputation - 6 / 10

A company called Nations Residential Service which has the same President has a B rating with the BBB and is not accredited. Nations Home Warranty is listed as an alternate company name. The company does have a number of negative reviews on Yelp, but this is not unusual within the industry. The company has been in business since 1996.

Contact & Additional Information

Homepage URL
Company Phone
(214) 522-6464
Headquarters Address
3530 Forest Ln # 330, Dallas, TX, 75234
Year Founded
1996

Latest Nations Reviews

Loading Reviews ...
S
Scott S
Plano, Texas

8/29/2017
Called them because my ice machine in my freezer quit working. Their vendor, BHB Appliance Services changed some sort of chip. They told me to give it a few hours to start working. It never worked. After numerous attempts to correct the situation through Nations Home Warranty, it never got fixed. During this process, on more than 5 occasions, Either Nations or their vendor, They didn't return calls to set appointments, or missed appointments. This went on for about a month. All the while having to go to the store to buy bags of ice. Nations refused to send another vendor. So I'll be hiring someone else to do the work, sending Nations the invoice and a demand to pay letter. How can a home... Read More


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Nations Home Warranty

Top Rated
Our Partner
9.7 / 10
  • Far and away the trusted industry leader
  • They have paid out over $3 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.6 million customers
  • Best reputation in home warranty industry