Promoted
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,141 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
11141 Customer Comments & Reviews
Loading Reviews ...
I have had a home warranty for years. I had a problem getting paid and my premium went up $11.00 per month beginning in January so I wanted to see if I could do better. Even though I had to pay for the entire year on your policy you saved me a lot of money and your deductible is only $45.00 per call where my current company is $75. Shawn was very informative and appeared to really care about us.
We will have to wait to see how you pay claims before we can give you any better rating.
Fast, quick and accurate service
The individual that I dealt with on the phone very personable, helpful and knowledgeable. He has good customer service skills and a great personality!
I got immediate response to my claim. Service scheduled for tomorrow morning. Thank you, how excited.
We have reached out multiple times to the company for plumbing issues and no response from choice or company. Still having tons of issues with leakage and water bill over 100 dollars more than usual and damage to walls and floor
I was called immediately by a salesperson which helped greatly. An invoice would also have helped for me to be reimbursed more easily but I think it will not be an issue.
The appointment was set for today then I received an email stating that the appointment was changed to yesterday, Wed December 20, 2017. No one showed up. So this morning I called CHW and was told there is nothing in their system about the appointment for yesterday. They called the plumber and left him a message about the appointment being today December 21, between 11am and 1pm. I hope he shows up!
Oh and just now I received another email stating we missed our appointment for yesterday!
I'm not very happy right now!
Your representative was very helpful and courteous and did not take long in setting up my order. I am a returning customer. I was disappointed when I had to let it go in the first. I am pleased the payments are lower and so are the service calls.
I called in for our furnace that is not working. Tuesday night Dec. 19th and the soonest you can get someone out here is Fri. Dec. 22nd. Three days with no heat can cause my pipes to freeze and create another problem. This is unacceptable. I know I should be able to get someone here today. I am not happy .
I called about my dryer - it wasn't heating, but it turned on. I called on my way to work to make the claim. I spent a total of 5 minutes on the phone doing the claim. In less than 5 minutes after that I got a call from the service company giving me a window of time that they would be there. The tech arrived and he diagnosed the problem quickly. The only problem is that the technician did not have the part with him to fix the dryer and it is a 5-6 day wait time, but he gave me a work around until the part comes in, so it is really not a huge problem after all. This was my first time to make a claim and the service call fee is all I am paying for. I do not have to pay for the part.... Read More
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.