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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,146 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11146 Customer Comments & Reviews
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This "policy" was a total waste of MONEY and time. I have paid for this since 2015, never made a previous claim. My water heater is DEAD and they refuse to replace it! I told the claims rep when I called that there was water coming from the bottom of the water heater and onto the floor. I waited all night and morning for Choice to contact me about a technician. I HAD TO CALL BACK TO THEM myself, to be told that leaking water heaters are NOT COVERED. I have CANCELLED the "policy" and if you're smart you will too. TERRIBLE that they say equipment is covered and then when you need their help it's REFUSED.
Service is awesome, but getting the job done is a problem . They take to long to get the service done or service
At the beginning, I chose Choice Home Warranty for a peace of mind, also because their rate is the cheapest. Now I know there is a reason that their rate is “cheapest”, and I have made a big mistake. Two months after I ordered the plan, one day I found my refrigerator stopped cooling, and I called CHW for an inspection. Technician came and detected condenser fan blade and control board problem, charged service fee and said would come back to repair after one week. One week later, nobody called us, no any follow-up, we had to call the company to check status, after over one hour waiting and transferring, finally one manager answered the phone “oh, we were just trying to contact you, and... Read More
So far, this group is on the ball! Thank you! A tech will be here tomorrow!
It has been very pleasant working with you. I have had several homes under your warranty. Presently, I have 3 homes with you, and plan on signing up a new one in a couple of weeks. I recommend your warranty . to all my family and friends. I am happy to be a part of your organization.
Thank You,
Claudette
when someone calls for service, they should not have to wait for any period of time.
you also do not stand by your contracts. you try not to fulfill any problems that might be costly.
this is my 2nd poor experience
Easy to submit a claim online. Follow-up is usually pretty fast with Choice.
I really appreciate the way my call was handled, it was very timely help and was handled very professionally.
I do not regret that I have this home warranty policy.
Terrible customer service. Customer service wait time are long. They do not look at your account to see whats happening before discussing an existing claim. Contractors do not show up. I'm selecting a new company
I have had choice home warranty for two years and the fist time I called , the customer service was terrible. the supervisor told me he didn't have feelings and did not care if the problem got fix or not. It's sad that I paid these whole two years and got treated this was.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.