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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,218 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11218 Customer Comments & Reviews
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Very satisfied with the service I received from Choice Home Warranty. They assigned the claim for my Maytag electric dryer to Silvertec Home Services. The Silvertec technician, Eric, was extremely knowledgable and very likable. He was throughout and repaired my dryer in a very timely and professional manner. Thank you Choice Home Warranty and Silvertec Home Services for rendering an outstanding job.
When I really needed you guys you failed , I will not be renewing my policy or recommending you to any of my clients as I am a realitor
Would have given 5 stars but STILL have not received a receipt from DLS for $$$ paid. I need that receipt/invoice for records.
I put in a claim on my heater on 11/1/18 The contractor came out on 11/12/18 found the problem and said he had to get your approval and get the part I had heard nothing until I called today 11/. I still don't know when they are coming and mean while we have no heat. This is the first time I have had such poor service with you.
My technician was scheduled for the next morning after I made the claim. He gave me a call 30 minutes before his arrival. He was professional and fixed the issue within an hour. I was very satisfied!
It was just easy. I went online, easily put in a claim and quickly rec’d a call to confirm my appt. The company even called me later to reschedule the appt to come sit sooner and on the same day.
I'm very pleased with the technician your contractor sent for my service call. He was on time, professional, and very pleasant to work with.
Don't Enroll in This Company! FRAUD! I had a cracked heat exchanger and they refused to cover it. At first they said they wouldn't cover it because the damage "wasn't from normal wear and tear." Even though their technician said it was. So I paid another heat and air technician to come out and give me a second opinion. He also said it was a cracked heat exchanger, and the damage was from normal wear and tear. He slo mentioned it was rusty, but since it was an outside until, and properly encased in metal, and off the ground on a cement slab, with good ventilation, it was definately from normal wear and tear. I submitted this information to Choice Home Warranty and they denied the... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Ms. Crotty,
Our Consumer Advocate has contacted you directly regarding this matter.
The first call I made, they denied it, MY AC stopped working, the first comment from them is that it hasn't been maintained, even though I offered to show them the receipts every time the tech came out and the receipts for when we changed the filter every 3 months. 2. service call was when my toilet backed up into the shower, so we couldn't use the toilets or the showers, we called them, they said 48 hrs before someone can come out, really?
What are supposed to do in the meantime, go to McDonalds for two days to use the bathroom?
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with us.
We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
Kind Regards,
CHW
The vendors that perform the work for Choice are decent, however, Choice >always< finds a way to try to get more money out of the customer. In this most recent case our garbage disposal blew up causing an additional leak in the pipe under the sink. Choice tried to make the fix of one separate from the other even though one caused the other and both would be fixed by the same vendor. Yes, Choice tried to charge our $60 “co-pay” twice for the same issue and made us log two tickets. It was only when I strongly objected to this that they decided not to charge us twice. This is only our second time having to call them but our first experience would require a lot more space as it was worse than... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We regret to hear your frustration. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer.”
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.