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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
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- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,229 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11229 Customer Comments & Reviews
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The service was very fast ,smooth with courteous and knowledgeable technicians to resolve the issue. I would recommend Choice to others needing or wanting peace of mind with a home warranty..
C. Cappy
Waxhaw, NC
Water heater failed by a leak in the tank. The company refused coverage because they do not cover water container inside - only the external controls (that will never fail). In reading contract, AC and heater are not covered for similar reasons. Pure deception in advertising. Pure fraud. Read contract carefully and you will see that you are not covered in large cost items. -- After complaint to them, agent offered several hundred dollars as a compromise and because we have been a customer for 4 years. Now, conveniently, they have no record of such an offer. STAY AWAY FROM THIS COMPANY !!!
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
I purchased coverage last night after hours via the internet. The coverage and terms where not what I had been lead to believe that I was purchasing. I called CHW this morning. After an extended time on the phone, they were able to adjust the coverage and cost to be in alignment with what I thought I was purchasing. I was immediately emailed the corrected coverage agreement. There was no additional cost to get this completed.
Company that came out was incredible. Quick, knowledgeable and efficient. Would highly recommend their service
My gas furnace stopped working. Within 18 hours choice home warranty technician came home and fixed the issue. Customer support and follow up was excellent.
I found my furnace broken on January 1, 2019. The issue was fixed within 24 hours.
The first time we used Choice Home Warranty after moving to our new home was to repair our refrigerator. We filed the claim on 6/25. The first technician came, took the service fee and a week later was out of business. After that, we had technicians who were scheduled but never showed. Finally after ourcreal estate agent who bought the warranty for us contacted them we got a call from a manager. Our refrigerator finally got fixed by the 5th technician assigned to our case on Sept 26. Three months after filing our claim. This was our first encounter so we are hoping this is not a sign of things to come.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Please send your policy/claim number to respond@choicehomewarranty.com as we would like to further review this matter
Even though garage door openers are covered in our contract, the "wheels" are not. We had to pay the normal service charge as well as the repair (which would have been $60 cheaper if we had called them ourselves). So insurance actually ended up costing us more than it would have without them.
This is the second time the company seems to have found a loophole in our contract. We also had to pay for a new furnace because the serviceman found a small rust stain on the old furnace, even though he assured us that the rust had nothing to do with the equipment breakdown. I'm disappointed that Choice would rather find ways out of the contract that with helping us repair equipment.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank you for your feedback Penny. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
I have to say, they are very good about getting your claim and assigning someone to the repair, that is excellent. I had two other claims regarding my fridge, 1st was the ice maker, did not cover that, cost me $425.00 to replace it, then there was a leak in the fridge, was told they do not cover leaks. Plan stated fridge covered, that is my frustration.
I submitted a claim Sunday nite because of no heat and was told to check on the status Monday. I received a call from New Jersey about 9:02 Monday telling me that an appointment had been scheduled for Wed, 2 Jan between 11:00AM and 3:00PM. At this point I was very disappointed. About 5-10 minutes later I received a call from Air Force A/C and HTG. After explaining the situation of having no heat and here in San Antonio in the coldshe said she would send someone out that same day. She called back and said a tech would be out between 11:30 and 12:00PM. But the tech arrived about 11:15 and diagnosed and replaced the part. Thanks to Air Force ac and htg. I would think that the rep... Read More
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.