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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,231 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11231 Customer Comments & Reviews
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Central heating was inop. Appointment was made within 30 minutes of time claim was called in. Technician was at the house and repair completed in approximately 1 1/2 hours of the time I called Choice. Amazing!!
Technicians were prompt,neat,and solved the plumbing problem thar I had in my bathroom. Highly recommend this company!
Well...as I am writing this review, my washing machine is stuck mid-cycle with a tub full of dirty water. It will likely remain this way until the contracted repair Technician eventually receives the replacement motor that Choice Home Warranty has authorized. I can't say for certain, but I'm assuming that it will be a refurbished motor, since this washing machine has been discontinued for some time now. The total time for the process to be completed will be nearly two weeks, which has been the average amount of time for the previous claims. That leaves two options for getting the laundry done, which is either at the laundromat or at my Mother-in-law's. Honestly, I don't know which is... Read More
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Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank you for your feedback. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
Poor phone service for support. Questions are not answered only internet that my issue was not covered. Tony Calinda was NOT AT ALL HELPFUL only transferred my call. The repair order indicates "closed" on line and the work is STILL NOT COMPLETED after two weeks. This company in my opinion is very unprofessional offers no customer service for support!
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank you for your feedback. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
My only problem is I receive a lot of spam to enroll but I am already a member
We had a leak in our washer hose which was replaced by an efficient and all business repair main. He came when expected went about his business and fixed our washer hose quickly and he worked to avoid any spills or mess while he worked and after he finished. We were very pleased with his work.
Started off bad but the team called me and approved part of the Refrigerator problem. No water valve or Ice maker fixing was approved. In my opinion this is part of the refrigerator function and it should be approved.
Very satisfied, with quick response. The device technicians were very informative and came at the time that they said they would.
We live in a rural part of Colorado and it's often hard to find vendors who will service our area. We decided to find our own handy-man for a repair, the service to call and get approval was quick. We haven't received the check yet, but the service was yesterday. I hope the check comes soon.
My Kenmore Elite washer broke and it was determined by the technician that it needed a new transmission and couldn’t be repaired. I was originally offered $299. by Ashley to replace it. Up until a week ago the washer was fully functioning. When I complained that it was not possible to buy even the lowest end washer for that amount, I was told that the money was not intended to be enough to replace it. I asked to speak with someone else and Ashley told me that there was no one else to talk to. She was the only one at the company in claims and she had no supervisor. When I bought the policy which cost $1700. I was told by the sales person that if an appliance can not be fixed that Choice... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank you for your feedback. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.