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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,234 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11234 Customer Comments & Reviews
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I was looking at a Choice ad on facebook. As soon as I put in my phone number when filling out the form to get a quote, my phone rang. I hadn't even gotten to look at what was offered, yet. I signed up for the service based on what the sales rep said. He said I would get a copy of the contract
which I have not received. So I have been charged $2100 and don't have any record of what I bought
I have had to use my home warranty many times and the businesses they use are great. I may very satisfied with the service I get.
Told agent not to process anything after he tried to up sale me to a 6 year plan. He hanged up on me and processed one year plan.
The worst. Your system is combursome and very inefficient. When I call there is so much noise of other agents it is hard to hear the person Iam talking to. The fact that you have the repair people submit on line and wait for approval is maddening and time consuming. You do not seem to care if your customers are inconvenienced at all. Furnace out for two days, washer fix took 1 1/2 months. That’s right 1 1/2 months and I had to order the final part myself and install. You obviously do not vet your repair people as the washer repair man’s only experience was in stereo equipment. Suffice to say you are terrible. More importantly your people do not care.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We regret to hear your frustration. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
On a number of occasions over a 2 week period, our 10 year old Samsung Clothes Dryer had an issue with a Start Button that would not return to its correct position after being pushed. Completed an online claim submission on a Friday evening, and the Claims Rep established an appointment set for the following Tuesday with a local repair shop. The technician arrived during the 1st hour of the 4-hour window for the service call. He removed the top of the dryer and inspected the Start Button and found it to be sticking. He applied a silicon paste lubricant on that button's "housing" and several others. He started and ended several drying cycles using the buttons before re-installing the... Read More
This was my first experience having to use my Choice warranty since my previous provider (Service America) closed. Within 1/2 hour of requesting service (on Monday) I had a response with a contact number, appointment date and time(for 2 days later)! I was unavailable at the proposed time so I called and they were very gracious and changed the appointment for when I could be home. The technician arrived on time!! He was very knowledgeable, professional and quickly fixed the issue with my washer!! It was a great experience!!
I filed a claim for a furnace repair. I was contacted by a service technician within 2 hours and received a confirmation text shortly after. The technician arrived at 7am as scheduled . He had to order a part but had the supplies by the next morning. I have the repair scheduled this morning at 9a. The service technician A&M arrived on time, worked to find the issue and explained the details of the repair.
he looked at the unit and said there is nothing wrong even when I explained what it was doing. He was there for less then an hour. A waste of time and money
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We regret to hear your frustration. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
I had received an email revealing veterans' discounts which not widely known. I completed and submitted the form which included my phone number. Within a couple of minutes, I received a phone call from Richard, one of Choice Home Warranty's representatives. He very quickly explained how their program works and gave me a money-saving quote that was beyond my wildest dreams. We had been with another company for many years, but it was easy to make the decision to change to a Choice Home Warranty policy.
Thanks, Richard and Choice Home Warranty, for offering me a way to get a better policy for much less money.
Charles D. Walker
Super fast service. I called at 9 pm and Choice home warranty was quick to answer the phone and scheduled me an appointment for first thing the next morning. Great service!
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.