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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,235 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11235 Customer Comments & Reviews
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Very nice customer service. He was on time and finished in a timely fashion. He is a good representative.
I would have preferred a local repair service do the work . In my request for help I named the agency where I purchased the dishwasher and who knew it's service history. This would have saved everyone time and travel.
I’ve used Choice Home Warranty services twice now for a rental unit located in a different state than my home. It was fast, easy, and the repairs were completed very quickly and efficiently. I couldn’t be happier. It was well worth every cent.
I placed a claim on Friday March 8th for a leak in the PVC line coming from my hot water tank and it was a strong steady stream of water. U scheduled me to have a company come out on Tuesday March 12 therefore allowing a water Lake in my home From the 8th of March until the 12th. The company that came out assessed the problem stated they had to contact you and they left still leaving the water heavily leaking. I called customer service got the run around became aggravated as could be then was told a company would be back out on Thursday the 14th. This company was very friendly and courteous and fix the problem in less than 10 minutes that plumbing company was great but my warranty... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Upon review of your claim, we are glad to see that this matter has been resolved.
I am happy with the plumbing technicians and work that has been performed under my warranty plan, when they didn't get it right the first time they came back a few days later to correct the issue.
I am not pleased or satisfied with you all on yesterday 3-13-2019 actions. We were lied to by one of your representatives to the technician that works for Barkers Heating & Cooling. You all told us to have our ac unit serviced every year. We did just that yesterday and technician find a faulty part. I called you all to let you know and your representative told Barkers technician that we would get reimbursed for $238.00 to put the part on. We have had too many problems out of you all since we been with you all. We need our $238.00 reimbursed what we paid out to Barkers & Heating. Your representative told me to take the phone off of speaker so that my husband and I could not hear the... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank you for your feedback. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
Very quick schedule for my claim. Although the vendor did not show up for this repair, but when I call CS, CHW has a very quick and efficient solution to solve this.
Our garbage disposal quit working Sunday evening, I called Choice on Monday and it was repaired Wednesday morning. I think the response time was good.
Fred Leonard
Not sure Choice home Warranty is any worse than others, but I will never use a home warranty service. The reason they can fix your appliances is they use cheaper service providers and inventories of parts. I am looking at a broken washer and waiting 5 days for a simple part I could get at any appliance store or Amazon Prime tomorrow. The part is approximately 30 usd. so now I will be out a washer for probably 7 days now. Can you imagine if this was you A/C in the summer and they went through the same process. I know I am paying less for the repair than if I did not have the warranty, but the waiting time is not worth it for me. One must decide if they can handle the waiting time for... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with us.
We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.
If you feel Choice Home Warranty has resolved your matter, we humbly request that you update your review.
Gary and I were at the doctor and my brother handled the call. He said the guy did great. Parts are on order and he'll be back
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.